Mid-size Businesses: Remote Network Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management service for monitoring, administering, guarding, and optimizing endpoints. ProSight LAN Watch combined with agent-based NinjaOne RMM software offers a unified, cloud-based platform for managing your network, server, and desktop devices by including tools for carrying out jobs such as health checking, update management, automated repairs, endpoint configuration, software installation, backup and restore, Anti-virus defense, secure remote connectivity, built-in and home grown scripts, asset inventory, endpoint status reports, and troubleshooting assistance.

A headline feature of ProSight LAN Watch used with the NinjaOne RMM software stack is the continual monitoring of Windows-powered servers and desktops to check for deviations from predetermined health thresholds. When NinjaOne RMM detects a threshold breach, it automatically sends an alert to your assigned personnel and to your Progent support technician, so potential issues can be corrected before they have a chance to impact productivity. On monitored clients, it requires only a single click to create a trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also check the health of IP-enabled network devices such as switches, Wi-Fi access points, and printers.

Key Capabilities of NinjaOne RMM
Key capabilities of NinjaOne RMM include:

• Endpoint Management: Visibility, security, and control over endpoints.
• Remote Access: Offers secure remote connectivity with managed endpoints.
• Patch Management: Executes and monitors patching for OS and third-party applications. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Offers file folder backup for Windows and MacOS devices and image backup for Windows.
• Automation: Support for PowerShell, Batch, JavaScript, ShellScript, and VBScript permits automated software deployment, patching, and other time-consuming operations.
• Integrations: Integrates with tools such as TeamViewer, Splashtop, Webroot, and others.
• Strong Security: Supported A/V platforms include SentinelOne and CrowdStrike.

NinjaOne RMM also features resource management utilities that can help detect outdated, underutilized, and over-worked hardware items. In addition, NinjaOne RMM can assist you to keep track of product warranties and S/W licenses and alert you when they are about to expire.

A Smart Remote Monitoring and Management Solution
NinjaOne RMM services are available for a small on-boarding fee and a budget-friendly subscription charge based on the services selected and the number of endpoints under management. If repair work is called for, they can either be taken care of by your in-house support staff or by Progent's technicians on a time-and-material basis. With over twenty years of experience delivering remote IT consulting support to companies throughout the United States, Progent has the skills needed to deploy NinjaOne RMM appropriately for your IT environment and business goals, and Progent can understand and respond to NinjaOne RMM's alarms and reports.

NinjaOne RMM can be integrated with Progent's ConnectWise ticketing system. With a NinjaOne RMM agent installed on an endpoint, a single click can create a prioritized Technical Response Center ticket or start a chat session with a TRC engineer, who can resolve the problem using the ScreenConnect remote control utility. In most instances, potential issues can be taken care of without disturbing your end users.

Top Advantages of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is an effective RMM platform that delivers a powerful blend of asset discovery, job automation, and comprehensive reporting. NinjaOne RMM's advantages include:

• Shrink network management time and cost
• Increase network availability
• Stay on top of expirations of S/W licenses and device warranties
• Free management to concentrate on business issues instead of IT issues
• Accelerate your return on investment in network infrastructure
• Access accurate information for network optimization and capacity trends
• SentinelOne integration for NinjaOne provides AI-based protection against new ransomware assaults
• Work with Progent's expert consultants to maximize the business value of your IT network

Other ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable managed service tools intended to help small and mid-size businesses to maintain and streamline on-site or hybrid cloud information technology environments by tracking and regulating key areas including security, backup and restore, patch management, and email filtering. By working with top platform vendors, Progent can bring small and mid-size organizations the same cutting-edge IT solutions deployed by large enterprises.

Managed services available from Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent handles the necessary monitoring and maintenance for you, so your network expands easily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management, security, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), pen testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they can impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time reporting tools created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has partnered with leading backup/restore technology providers to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup processes and allow transparent backup and rapid recovery of critical files/folders, applications, system images, plus VMs. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized as this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several verification devices. To learn more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

• Outsourced/Co-managed Help Center: Help Desk Managed Services
  Progent's Call Center managed services permit your IT team to outsource Support Desk services to Progent or split responsibilities for Service Desk support transparently between your in-house support staff and Progent's extensive roster of certified IT support technicians, engineers and subject matter experts. Progent's Co-managed Service Desk offers a smooth supplement to your internal support team. End user access to the Help Desk, delivery of technical assistance, issue escalation, trouble ticket creation and tracking, efficiency metrics, and management of the support database are cohesive whether incidents are resolved by your in-house support staff, by Progent, or both. Learn more about Progent's outsourced/co-managed Service Desk services.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. Progent ASM services safeguard on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Read more about ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend physical and virtual endpoints against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to block ransomware or recover rapidly after an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Conti or Nephilim. Progent will consult with you directly to gather information about your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that minimizes your exposure to a ransomware attack and meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.