Network Support for Mid-size Businesses
Knowledge Transfer
and the Central Valley
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with issues that are not beyond their comfort zone, Progent can concentrate on delivering valuable services by assisting clients to resolve complex issues and facilitating the adoption of leading-edge technologies. Progent commonly assists clients to hire in-house, front-end support staff including Microsoft Windows 8, Windows 7, and XP PC support personnel, after customers grow to the point that outsourcing all of these functions is no longer economical.
Features and advantages of Progent's knowledge transfer offerings include:
- Train Customers to Deal with Common Issues
Progent's professionals are chartered to train clients understand how to fix common problems that occur with any computer network. By enhancing the capability of clients to tackle common support issues, Progent's experts can concentrate on delivering advanced services that require the experience and knowledge of Progent's certified engineers. In addition, by freely sharing technical information with clients, Progent is able to build a sense of collaboration with customers that fosters ongoing relationships based on a common goal to maximize the business value of the information network. - Assist Customers Hire IT Service Personnel
If your company determines that it is economical to handle additional IT support services internally, Progent can assist you to assess qualified candidates with the IT service skills appropriate to your IT environment. Progent has discovered over the years that this assistance can prolong Progent's customer retention rate by involving Progent more tightly with the evolving business requirements of customers. This help also enables Progent to concentrate on providing high-end service which is a challenge for the in-house personnel of even the biggest IT organizations to provide. - Customized, Personal Teaching for Clients
Progent provides one-on-one classes customized for people who want to increase their skill with mainstream office productivity software and products. Find out more about Progent's Microsoft Office 365 Word training, Office Excel and MS Office 365 Excel training and development, Microsoft Project consulting, and Apple Mac consulting. - Expert-level Technical Training for Mission-critical Applications
Progent's authorized consulting experts offer custom training on complex, mission-critical technologies or programs for which your company has the requirement for in-house expertise. Areas where it may make sense to increase the skill of your in-house IT group include Microsoft Active Directory, MS Exchange Server, MS Internet Security and Acceleration Server, or Cisco-powered network infrastructure and VoIP solutions. - CISSP Certified Cybersecurity Expertise
Progent can provide a CISSP-certified cybersecurity professional or a CISM-certified security management professional to expand your network support staff's understanding in a broad range of security areas including Security Administration Issues, Access Control Technology and Techniques, Operations Security, Physical Security, and Business Continuity Strategies. - Detailed Records of Services
Progent produces detailed IT service documentation, accessible on the web via Progent's Customer Portal, for all delivered services. These activity reports give your internal IT organization a detailed and useful history of key technical issues related to your network and can offer clues about how to anticipate and resolve problems in the future.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.
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