Temporary Staff Augmentation

In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.

Benefits of Progent's Temporary Staffing Services
Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:

• Fast access to seasoned IT professionals
• Easy engagement, termination, and resumption of services
• Broad range of expertise avoids long learning curves and costly do-overs
• Transparent extension of your in-house IT staff
• Allows your IT staff to focus on strategic IT initiatives
• Ability to provide 24x7 support services
• Full documentation of services performed
• Optional escalation from Tier 1 support to Progent's subject matter experts
• Establish a relationship with a world-class, full-service resource for IT support

Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.

Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.

Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 management, Windows Server 2022 integration expertise, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.

Progent's Areas of Expertise
Progent's nationwide team of certified engineers gives you fast access to a wide array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service providers include:

Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call 800-993-9400 or visit Contact Progent.