Network Support for Medium-size Companies

Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.

Working with Progent allows your mid-size business to:

• Avoid Turning IT Management Into Crisis Management
  Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures that include multiple public clouds along with local IT assets. But they rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.

  These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.

• Let Senior Management Focus on Business, Not Network Hassles
  Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.

  Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.

• Migrate Quickly to the Best Network Technology
  Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.

  Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, privately owned endpoints, unified communications, and AI-driven security stacks to combat zero-day threats. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.

The scope and size of Progent's engineering staff offer a special array of benefits to companies trying to maximize the business value of their IT network within an affordable budget. These advantages include:

• Best Practices
  Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the front lines of IT service, performing a wide range of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven set of leading practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not just world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world network problems rapidly. Find out more about Progent's best practices for network consulting.

• Value Pricing
  Progent's pricing model is to bill for online support and on-premises help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for emergency support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids giant invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

• Full Documentation of IT Services
  Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by each consultant to each customer. The practice of detailing and organizing service records allows more efficient support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who won't let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Small businesses who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient. Find out more about Progent's knowledge transfer services.

Progent's Managed Services for Small and Mid-size Businesses
The managed services model for IT support is one of the most rapidly growing areas of the IT services market because it offers an affordable and effective way for businesses to benefit from world-class network management help without having to build and sustain an IT services team that is always up to date on everything. Progent's managed services include Help Center outsourcing, ransomware defense, and software and firmware update management. Progent's expanding suite of managed IT services are designed to offer organizations who have thinly-stretched IT service groups affordable access to advanced network management technology and skilled personnel.

ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create leading-edge IT resilience. Progent handles the daily monitoring and maintenance for you, so your system expands easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT group can be your dependable technology safety net. Entry-level packages include RMM, security, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-in-class options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), penetration testing, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server, and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch network, server, and endpoint monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your network, server, and desktop devices by providing an environment for performing common time-consuming tasks. These include health checking, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT management personnel and your assigned Progent consultant so emerging problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time and in-depth management reporting tools designed to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and fast restoration of important files, apps, system images, and virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to verify your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

• ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
  Progent's Shared Help Desk Service offers a transparent extension of your corporate network support organization. End user interaction with the Help Desk, delivery of support services, problem escalation, ticket generation and updates, efficiency metrics, and management of the service database are cohesive regardless of whether incidents are taken care of by your core network support organization, by Progent, or by a combination. Your business has complete versatility to expand or shrink your part of IT support activity as needed. Progent provides initial deployment and provisioning of the professional services automation software as well as workflow documentation, testing and training. To learn more about ProSight Co-Managed Help Desk, go to ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based threat analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner and reseller. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT network. Besides optimizing the security and functionality of your IT network, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management support services.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is intended to help you carry out the critical first steps in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help you identify and isolate infected devices and protect clean resources from being compromised. If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

Ransomware Protection, Cleanup and Operational Continuity Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics. To find out about Progent's ransomware protection and recovery services, see Progent's ransomware removal and business restoration services.

Microsoft Teams Planning, Deployment and Troubleshooting
Microsoft Teams and Teams Premium run on top of Microsoft 365 and integrate with third-party cloud services to deliver real-time collaboration and communication. Intended as a replacement for Skype for Business Online, Microsoft Teams supports chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its full feature set. Progent's Teams consultants can provide remote and onsite expertise to help organizations of any size to assess the business benefits of Teams and Teams Premium, plan and implement an efficient migration to Teams from Skype for Business, and tune or troubleshoot your Teams deployment. For details, see Progent's Microsoft Teams and Teams Premium planning and integration experts.

Backup Solutions to Support Recovery from Ransom Attacks
Over 80% of ransomware attacks target small or mid-size businesses, and most of the victims of an attack end up paying a ransom. Traditional tools for recovery involve simple backups to protect critical business data. Unfortunately, this bare-bones protection can fail if an attack deeply infiltrates a system before management is aware their network has been compromised. By this time, backup storage may already have been encrypted. To make matters worse, backups are often untested for complete system restoration and may not be usable for full recovery. Progent offers a comprehensive set of modern backup services and technologies that help ensure recoverability from ransomware attacks. For more information, visit Progent's Backup/Recovery solutions based on Altaro VM Backup with immutable cloud storage.

Work-from-Home Solutions
Progent can help your business with any aspect of creating a high-functioning work-at-home environment including infrastructure, VoIP PBX expertise, voice/video conferencing, collaboration platforms, cloud integration, Help Desk services, security and compliance, data protection, and unified management. To find out about Progent's teleworker support services, refer to Progent's work-from-home integration services.

Integrating and Managing Multiple Cloud Services
Progent can help your IT team plan and manage environments based on cloud-only architecture or on hybrid network models that combine on-premises resources along with one or more public cloud services. To help you integrate multiple public cloud services with on-prem datacenters, Progent offers a variety of integration and management services for clouds such as Microsoft Azure, Amazon Web Services (AWS), Amazon Web Marketing Service (WMS), and Google Cloud Platform (GCP). For details, visit Progent's management services for networks using multiple public clouds.

Microsoft 365 Cloud Migration Planning Expertise
Progent can provide the support of a Cloud Solutions Architect with the expertise to help you to plan a smooth migration to Microsoft 365 tailored to your environment. Before presenting this migration plan, Progent's cloud expert will carry out a set of information gathering exercises that include running utilities like IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for reviewing your AD, messaging, and Mobile Device Management (MDM) environment. Key information that cannot be discovered with these methods will be determined via discussions with your IT staff. For more information about Progent's Microsoft 365 cloud migration expertise.

Windows 11 Migration Planning and Implementation Consulting
Progent's Microsoft-certified experts can help your organization with any facet of Windows 11 migration planning and implementation. Progent can help you verify the ability of Windows 11 to run your critical applications, configure hybrid cloud environments, set up mobile and work-from-home connectivity, harden your system against cyber attacks, deploy a unified endpoint management solution, design reliable high-speed Wi-Fi networks, develop and test a disaster recovery preparedness and business continuity plan, provide training for your IT staff and your end users, assist you with Help Desk services, and deliver ongoing as-needed technical assistance. To learn more out about Progent's Windows 11 migration services, see Progent's Windows 11 migration design and deployment consulting.

Wi-Fi LAN Predictive Modeling and On-premises Wireless Site Surveys
Progent's Wi-Fi site survey services can help your company to plan, install, optimize, and debug a Wi-Fi network of any size and for any environment, providing your business a wireless LAN that offers the signal quality, speed, density, coverage, security, and robustness your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi solution, and in-person survey services for verifying, tuning, and troubleshooting your current Wi-Fi network. Find out more about Progent's Wi-Fi predictive modeling and on-site survey services.

White Label Consulting Expertise for IT Service Providers
Progent's deep bench of network infrastructure consultants, PC integration and debugging technicians, IT managers, application development and support experts, and data security professionals can operate as transparent extensions of mid-size or vertically specialized IT service firms. This can help IT service providers expand their customer base and services portfolio while protecting their company's brand. Find out about Progent's white-label services for IT support organizations.

Rapid and Affordable .NET Application Development
Progent's application development experts can help you leverage the extensive Microsoft .NET ecosystem by creating applications rapidly and at low cost. Applications developed by Progent are simple to maintain and expand and can be designed as stand-alone solutions or as enhancements to your existing apps. Learn about Progent's fast and affordable .NET application development services.

Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.

Consulting Services for Horizon3.ai's NodeZero Penetration Testing Platform
NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that supports continuous, concurrent, automated testing of your network to help you find, prioritize, fix, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure in order to determine your complete security profile. Progent can also help you harden your current network security and can work with you to design and deploy a unified cybersecurity strategy that streamlines management and provides optimum protection for on-prem, multi-cloud, and perimeter IT assets. To learn about Progent's threat assessment services based on NodeZero pen testing, visit Consulting Services for NodeZero Penetration Testing.

Stealth Penetration Testing Services
Stealth penetration testing, known as PEN testing, is a critical method for determining how vulnerable your network to modern cyber threats by testing how well corporate security procedures and technologies defend against authorized but unannounced (stealth) intrusion attempts launched by veteran security specialists using advanced hacking techniques. For more information, see Stealth Penetration Testing Services.

Hosting Services
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.

Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.

Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.

Private Cloud Hosting at the Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of network experts based in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security specialists, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and execute a move to the Flexential data center with services like planning solution configuration, specifying hardware, system configuration and validation, troubleshooting, streamling remote network management, and educating your IT support team. To learn more, see Progent's cloud hosting service at Flexential Colocation Center in Tampa FL.

The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.

Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.

Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.

To find concise information on our IT support packages, check out our Spec Sheets for IS Outsourced Services and Server Monitoring Offerings, accessible in PDF files for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.