Progent Managed Services

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo suite of services integrates advanced technology from Duo, a Cisco Systems company, to deliver multi-factor ID validation services. Two-factor authentication is one of the foundations of modern zero-trust network security design. 2FA uses out-of-band ID confirmation to build an additional level of protection on top of just passwords. This guards against the most common sources of cybersecurity breaches including phishing, social engineering, and credential theft.

Duo's Push App minimizes time and hassle by allowing users to confirm who they are simply by touching "Approve" on the validation box on their personal smartphone or watch. This one-touch process eliminates the need to retrieve an email or text message and copy a security code by hand.

Progent's ProSight Duo line consists of three subscription services that progressively add features. ProSight Duo MFA allows you to implement Duo's two-factor authentication service to protect all applications while providing essential access controls, centralized management, and rapid provisioning. ProSight Duo Access includes all the capabilities of ProSight Duo MFA plus adaptive authentication policies and extensive endpoint health monitoring. ProSight Duo Beyond adds the ability to identify company as distinct from personal devices, deny access to untrusted devices, and give users safe and transparent access to your inside applications. Progent is a certified Duo Managed Service Provider and can help you to plan, implement and maintain a modern identity validation system that provides top-level security without disrupting your users.

Two-factor Authentication
The vast majority of cybersecurity break-ins exploit compromised passwords. Each managed service plan in Progent's ProSight Duo line of access security solutions can reduce your sole reliance on password protection by supporting two-factor authentication. With 2FA implemented, when you sign into a secured online account and enter your password you are requested to verify who you are by means of a device which you have exclusive possession of and that runs on a different ("out-of-band") channel. A wide assortment of devices can be utilized as this additional form of ID validation such as a smartphone or wearable, a token, a landline phone, etc. You can enroll multiple authentication devices.

After you confirm your identity using your out-of-band device, you are allowed to run your application or access your VPN or remote desktop service. With the Duo Mobile app's push notification service activated, you can simply touch "Approve" on your iOS or Android phone or smart watch. This streamlines the sign-on experience by making the authentication process virtually immediate. For traditional secondary devices, such as a token, you can transcribe a temporary password.

Plans Offered with ProSight Duo Managed Services
Progent's ProSight Duo catalog of subscription managed service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security consultants can help your organization to determine which plan for ProSight Duo makes the most sense for your environment.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push single-tap identity verification for iOS or Android smartphones and watches
• Authentication with a Universal 2nd Factor USB device or biometrics
• Conventional two-factor authentication with a passcode on a token, mobile computer, or issued by a network admin
• Self-enrollment and self-management
• Dashboard displaying all managed endpoints connected to secured apps
• Access policy enforcement based on application, user group
• Cloud-based single sign-on (SSO) for any applications through an MFA-protected dashboard

• All of the capabilities included with ProSight Duo
• Unified Endpoint Visibility displays every networked device, not just managed endpoints
• Highlight and monitor high-risk endpoints
• Duo Device Health apps for laptops and desktops
• Security health monitoring for mobile devices
• Policy enforcement driven by geo-location
• Blocking capability for anonymous networks such as The Onion Router (Tor)
• Detection of suspicious or problem networks
• Health-based policy decisions for notebooks, desktops and devices
• Prompt users during login to bring up to date their software and security configurations

• All of the features included with ProSight Duo Access
• Identification of company-owned vs. personally owned notebooks, desktops and mobile devices
• Identification of 3rd-party agents such as anti-virus operating on devices
• Secure access to on-prem websites/apps and SSH servers without requiring VPN credential management
• Validation of both user and endpoint trust
• Limit device access to apps determined by membership in endpoint management systems
• Limit mobile access to applications based on enrollment in mobile device management systems

Download Importance of Using Modern Password Management Technology White Paper
To view or download a white paper about the reasons for deploying up-to-date password management tools, click:
Reasons for Using Advanced Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Build an 2FA Solution with ProSight Duo
Progent can assist you to plan, implement, manage and troubleshoot a two-factor ID verification solution based on ProSight Duo technology. Progent can also help your business to integrate ProSight Duo 2FA services into a unified, comprehensive cybersecurity system by delivering expert support for all facets of advanced security tools and services for any combination of cloud-based, on-prem, at-home, and mobile environments.

Progent's Cisco CCIE network engineers can assist you to configure and troubleshoot your Cisco Firepower firewalls, switches, VPN connections, and other infrastructure to support Cisco Duo's identity authentication services. Progent's certified Azure experts, Amazon AWS support consultants and Google Cloud Platform consulting experts can assist your organization to bring the security of ProSight Duo two-factor authentication to your cloud-hosted applications. Progent's telecommuter solution experts can assist you to plan and configure safe and reliable remote access for your teleworkers.

Progent can also provide rapid access to Microsoft 365 Exchange experts, SQL Server consultants, and Microsoft 365 consultants help you to plan and implement Duo secure access technology with your key applications. Progent's CISSP-certified network security consultants and CISM-certified IT security specialists can help your company to evaluate and strengthen your company-wide cybersecurity profile. Progent also offers ProSight Active Security Monitoring (ASM) services for machine-learning based endpoint protection powered by SentinelOne.

Additional Managed Services Offered by Progent
Besides ProSight Duo 2FA services, Progent offers other low-cost managed service packages that cover vital components of your information network like cybersecurity, backup/recovery, and infrastructure monitoring and management. By partnering with leading technology innovators, Progent can offer small and middle-size companies the benefits of the identical advanced technology used by worldwide enterprises. Managed service plans available from Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales readily without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Basic plans include remote monitoring and management (RMM), security, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, penetration testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for performing common tedious jobs. These can include health checking, patch management, automated remediation, endpoint configuration, backup and recovery, A/V response, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your specified IT staff and your assigned Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities created to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has partnered with advanced backup software providers to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow transparent backup and rapid restoration of critical files, applications, images, plus virtual machines. ProSight DPS helps you recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

• Progent's Outsourced/Shared Call Center: Call Center Managed Services
  Progent's Help Desk managed services permit your IT team to offload Call Center services to Progent or split activity for support services seamlessly between your internal network support group and Progent's extensive pool of certified IT support engineers and subject matter experts. Progent's Shared Service Desk offers a transparent supplement to your corporate IT support team. End user interaction with the Service Desk, delivery of support services, problem escalation, ticket generation and updates, efficiency measurement, and management of the support database are cohesive regardless of whether issues are taken care of by your in-house support resources, by Progent's team, or both. Learn more about Progent's outsourced/shared Service Desk services.

• Progent Active Defense Against Ransomware: AI-based Ransomware Detection and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection managed service that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. Progent Active Security Monitoring services protect on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Read more about ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides optimizing the security and functionality of your computer network, Progent's patch management services allow your IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend physical and virtual endpoints against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.