Remote Network Management for Small and Midsize Businesses

Good IT documentation management can reduce network support time by 50%. Making network infrastructure information available quickly and easily can turn a potential crisis into a minor glitch. ProSight IT Asset Management is a an IT documentation management service that simplifies the processes of generating, updating, organizing, sharing, and securing essential information about your network infrastructure, applications, and management procedures. A cloud-based service available for a low monthly subscription, ProSight IT Asset Management features a central location for storing and sharing all documents associated with managing and supporting your business network like standard operating procedures (SOPs), self-service videos, network topology diagrams and password logs. ProSight IT Asset Management can also automate data collection such as IP addresses and serial numbers and integrates with leading professional services automation platforms.

Progent's ProSight IT Asset Management service is built on a leading network documentation management engine and is offered to Progent's customers on a subscription bases at a low monthly price. Information you can capture and share using ProSight IT Asset Management includes data about devices like servers, workstations, firewalls, routers, switches, access points, SAN and NAS storage, smartphones, or any other networked device. You can automate data collection about most network-attached devices by synchronizing with remote monitoring and management platforms like ProSight LAN Watch. Additional IT assets you can documents include SSL certificates and domain licenses so you can be warned when an expiration is approaching. You can also gather, organize and share technical articles or documents about standard operating procedures like how to onboard or offboard employees or how to deploy a SQL Server. Another valuable feature of ProSight IT Asset Management is a secure password management tool that saves time and enhances security and compliance.

What ProSight IT Asset Management Does
ProSight IT Asset Management divides documented infrastructure assets into primary groups consisting of Core Assets, Procedures, and Apps and Services. Together, these document groups provide a comprehensive view of your network environment. Core Assets are categorized as Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. These standardized asset categories have pre-assigned and fixed attribute classes to maximize compatibility with RMM platforms for automated data collection and real-time synchronization. Configurations include networked devices and endpoints with and without IP addresses (e.g., servers and switches with, displays and UPS units without). SSL Tracker collects certificate information, tracks them over time, monitors changes, and automatically alerts you when a certificate is about to expire. Domain Tracker works similarly with domain names. The Password vault archives general and embedded passwords to the cloud using SOC-2 compliant security. Stored passwords can be audited, versioned, and easily located by authorized personnel.

Procedures, which are listed under Documents in the ProSight IT Asset Management control panel, include unstructured procedural and reference documents like standard operating procedures, self-service instructions, and knowledge-base articles and videos. You can download documents from a wide variety of sources and control fine-grain access restrictions.

Apps and Services are considered Flexible Assets and are described in structured documentation concerned with IT infrastructure, apps and services. Over 600 out-of-the-box templates are included with ProSight IT Asset Management services. These templates document various common procedures based on leading practices and can be restructured to suit your requirements. You can also add your own documents. Examples of flexible assets include Active Directory, line-of-business software, email, backup/restore, Wi-Fi, LAN and WAN. You can import any type of file into your Apps and Services documentation.

By creating relationships among associated IT assets documented in ProSight IT Asset Management, updates to one document carry over automatically to linked documents. This makes it possible to keep vast amounts of documentation up to date without the tedious and error-prone process of manual revisions. An example of using linked documents to save management time would be determining all the network devices a terminated employee had permissions to access, identifying all the current employees authorized to access those same devices, and informing them about password changes.

Major Features of ProSight IT Asset Management
ProSight IT Asset Management includes a growing list of capabilities that provide an advanced IT documentation management solution at a small-business price. Important capabilities include:

• Tracking for All Network Assets: The asset tracking engine lets you define and enforce documentation structures to meet your requirements for tracking and associating network assets.
• Comprehensive Password Management: Password management capabilities feature secure password storage, management, and policy enforcement, quick access for authorized users, and full auditing.
• Cross-document Relationship Linking: You can establish relationships among network components so modifications to an item in one document automatically cause changes to related items in other documents, saving time and avoiding costly errors.
• SSL and Domain Tracking and Alerts: The SSL certificate tracker and Domain tracker engines generate alerts to warn about impending expirations. The Domain tracker also protects against DNS changes. All changes are tracked as revisions.
• SOC 2 Compliant Security: Security features include granular access control, version management, and extensive activity logging. The Information hierarchy is based on roles, users and groups.
• Collaboration and Sharing: Granular access control supports secure document sharing.
• Permanent Audit Trail: You can review which documentation data has been accessed, generated, modified or deleted, and you can restore deleted or missing items.
• Version Control with Instant Rollback: Automatic versioning and rollback applies to passwords, network devices, domains, SSL certificates, and custom asset types
• System-wide Search: You can search across all classes of IT assets and promptly locate critical data such as serial and model numbers, IP addresses, passwords, procedures, or business apps.

ProSight IT Asset Management service solves the infrastructure documentation management problem the same way large organizations do it, by using a unified platform integrated with advanced PSA and RMM tools. This solution enforces best practices and utilizes automation to reduce the volume of trouble tickets and resolve the remaining technical issues quickly. By reducing IT support time and increasing network availability and productivity, return on investment (ROI) can be a matter of months. Sound IT documentation cuts IT support costs further by enabling effective self service for end users and by making it easier for Tier 1 technicians to provide services that would otherwise require Tier 2 support.

Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)

Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight portfolio of IT management services includes other value-priced offerings that allow you to outsource key facets of network management including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks. Managed services available from Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to create advanced network resilience. Progent takes care of the necessary monitoring and management for you, so your network expands easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, pen testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your client-server infrastructure by providing tools for performing common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint configuration, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT management personnel and your Progent consultant so potential problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding family of in-depth management reporting plug-ins designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has partnered with leading backup software providers to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable transparent backup and fast recovery of vital files/folders, applications, images, plus VMs. ProSight DPS lets you avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are asked to confirm your identity via a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used as this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To find out more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

• Progent's Outsourced/Shared Help Desk: Help Desk Managed Services
  Progent's Support Center managed services permit your IT group to outsource Support Desk services to Progent or split responsibilities for support services transparently between your in-house network support resources and Progent's extensive roster of IT service engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service provides a smooth extension of your in-house support team. User access to the Help Desk, delivery of support services, issue escalation, trouble ticket generation and updates, efficiency metrics, and management of the service database are cohesive regardless of whether incidents are taken care of by your in-house network support resources, by Progent's team, or a mix of the two. Learn more about Progent's outsourced/shared Service Center services.

• Active Protection Against Ransomware: AI-based Ransomware Detection and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV products. Progent Active Security Monitoring services protect on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ransomware defense and recovery services.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT team to concentrate on more strategic projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard physical and virtual endpoint devices against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to counter ransomware or recover rapidly after an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Snatch or Egregor. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup environment that minimizes your exposure to a ransomware attack and aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Services Packages Available from Progent
Specially priced service packages offered by Progent to help you achieve and prove compliance with government and industry security requirements include security vulnerability testing and stealth penetration testing. Progent also offers disaster recovery planning consulting and business continuity planning consulting to help ensure you can resume operations quickly after a foreseeable catastrophe.

How to Get Started with Progent's ProSight IT Asset Management Service
To learn more about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.