Remote Monitoring and Management Packages
for Small-to-Midsize Businesses
We Handle the Computers,
You Handle Your Business
Introduction
Running a small business is demanding enough without the added stress of managing complex software tools and equipment. At Progent, we understand that most companies simply don't have the resources to build a 24x7 network operations center (NOC) or hire a full-time security team. And you shouldn't have to. When we step in as your dedicated partner, working behind the scenes to keep your systems running and your data safe, you can focus on growing your business.
Our ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy remote monitoring and management (RMM) solutions to achieve advanced network resilience. Progent handles the daily monitoring and maintenance for you, so your network scales easily without holding you back. For a low and predictable monthly price, Progent's full-service IT team can be your complete technology safety net.
Basic plans include remote monitoring and management, security, automatic patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
Cybersecurity Services Included with ProSight Managed IT Service Packages
ProSight managed services packages are designed to meet the IT management and security needs of businesses that can range from a single person to a mid-size organization. The tiered nature of these offerings makes it easy to scale from entry level to advanced solutions. All packages offer service level agreements (SLAs) that guarantee prompt response for any technical support requested by the customer. Support is invoiced at the actual time required with no minimum. After hours support is available.
ProSight End-User Essentials Package
The ProSight End-User Essentials plan provides a foundation layer of services delivering advanced security plus remote monitoring and management for individual devices. The ProSight End-User Essentials Package includes:
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Ransomware Protection
- Automated Patch Management
- Documentation of the system, configuration and Internet accesss
- ProSight Network Operations Center (NOC) Support
- 4 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed with no minimum
To view or download a PDF datasheet on ProSight Individual User Essentials, click:
Download the ProSight Individual User Essentials datasheet. (PDF - 354 KB)
ProSight Small Business Essentials
The ProSight Small Business Essentials package focuses on cost control and provides core enterprise tools with a pay-as-you-go safety net. The ProSight Small Business Essentials Package includes:
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Ransomware Protection
- End user - M365 Backup if using Microsoft Office Products
- Firewall Management and monthly patching
- WiFi Management
- Monthly Backup Reporting, Monitoring and Basic File Restoration Testing
- Documentation of the system, configuration and Internet accesss
- ProSight Network Operations Center (NOC) Support
- 4 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed with no minimum
To view or download a PDF datasheet on ProSight Small Business Essentials, click:
Download the ProSight Small Business Essentials datasheet. (PDF - 330 KB)
ProSight Business Advanced
The ProSight Business Advanced plan delivers expert, fully managed remote support for total budget certainty. The ProSight Business Advanced Package includes:
- SentinelOne Monthly EDR/MDR Review
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Firewall Management and monthly patching
- WiFi Management
- ProSight Server Backup to local Storage. (Storage provided by the Customer)
- ProSight Server Cloud Backup, costs based on actual amount of storage needed
- Monthly Backup Reporting, Monitoring and Basic File Restoration Testing
- Monthly meeting with Progent to review system statuses, any important updates and services provided
- Documentation of the system, configuration and Internet access
- 2 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed with no minimum
- Yearly Security Meeting and discussion of best practices for the entire company
To view or download a PDF datasheet on ProSight Advanced Business Package, click:
Download the ProSight Advanced Business Package datasheet. (PDF - 416 KB)
ProSight Complete
The ProSight Complete package provides a comprehensive IT management solution with unlimited, 24x7 remote support plus virtual CIO services for IT guidance with projects such as disaster recovery planning.
Additional IT Services that Integrate with ProSight Managed IT Service Package
Progent's stack of remote IT services tools continues to expand. Useful tools include:
- External PEN Testing
- Darkweb Monitoring
- Password Management
- DNS Filtering
Progent's integrated Network Operations Center (NOC) provides a robust and proactive approach to server and endpoint management. The combination of real-time monitoring, intelligent alerting, automated ticketing, and prompt follow-up minimizes system downtime and maximizes the business value of your information network.
Frequently Asked Questions
"Will these tools slow down my computer?"
No. We use lightweight software that runs quietly in the background. It is designed to work without interrupting you, so you likely won't even notice it's there until it saves you from a problem.
"Can you see my personal files or what I browse online?"
We respect your privacy. Our monitoring tools focus on the health of your computer (e.g., checking whether the hard drive is full or could fail in the future), not the contents of your documents or your personal browsing history.
"What happens if I have a problem that the software can't fix?"
If you run into an issue, give us a call or send an email. Because our software is already on your computer, we can usually connect remotely, diagnose and fix the problem right away without you having to wait for a technician to drive to your office.
"Why do I need 'Ransomware Protection' if I already have Anti-Virus?"
Think of Anti-Virus like a lock on your front door, and Ransomware Protection like a motion sensor inside the house. Standard Anti-Virus catches known threats, but Ransomware Protection is a specialized layer designed to stop sophisticated hackers who try to sneak past standard locks. Effective protection requires a multi-layered approach to be truly safe and secure.
Contact Progent about ProSight Managed Services
To find out more about how Progent's ProSight suite of RMM services can help you set up affordable, comprehensive solutions for managing your on-premises, cloud-based or hybrid information network, call
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