24x7 Support: Remote Network Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management (RMM) service for visualizing, administering, securing, and optimizing endpoints. ProSight LAN Watch combined with agent-based NinjaOne RMM software provides a centralized, cloud-based platform for managing your network, server, and desktop devices by delivering tools for carrying out tasks such as health checking, patch management, automated remediation, endpoint deployment, software installation, backup and recovery, Anti-virus protection, safe remote connectivity, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting assistance.

A headline feature of ProSight LAN Watch combined with the NinjaOne RMM platform is the ongoing monitoring of Windows-based servers and PCs to find deviations from predetermined health metrics. When NinjaOne RMM uncovers a threshold breach, it automatically transmits an alert to your specified personnel and to your Progent support representative, so incipient issues can be rectified before they have a chance to disrupt productivity. On monitored clients, it requires just one click to start a trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also monitor the health of IP-enabled network devices such as routers, APs, and printers.

Top Capabilities of NinjaOne RMM
Major capabilities of NinjaOne RMM include:

• Endpoint Management: Visibility, protection, and administration of endpoints.
• Remote Access: Provides secure remote access to managed endpoints.
• Patch Management: Executes and tracks patching for operating systems and third-party apps. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Supports file folder backup for Windows and MacOS devices and full-image backup for Windows.
• Automation: Support for PowerShell, Batch, JavaScript, ShellScript, and VBScript allows you to automate software installation, patching, and other time-consuming operations.
• Integrations: Works with tools such as TeamViewer, Splashtop, Webroot, and more.
• Strong Security: Supported A/V products include SentinelOne and CrowdStrike.

NinjaOne RMM also features resource management utilities that can help detect legacy, underutilized, and stressed hardware items. In addition, NinjaOne RMM can assist you to monitor equipment warranties and software licenses and notify you when they are nearing expiration.

An Affordable Remote Monitoring and Management System
NinjaOne RMM services are offered for a small startup fee and an affordable subscription cost determined by the services selected and the number of servers and desktops covered. If support work is required, they can either be taken care of by your in-house support team or by Progent's engineers on a time-and-material basis. With two decades of background delivering remote IT consulting support to companies across the U.S., Progent has the skills needed to configure NinjaOne RMM optimally for your IT environment and business goals, and Progent can understand and respond to NinjaOne RMM's alerts and analysis.

NinjaOne RMM can be integrated with Progent's ConnectWise in-house ticketing platform. With a NinjaOne RMM agent installed on an endpoint, just one click can generate a prioritized Technical Response Center ticket or launch a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control utility. In most instances, identified issues can be taken care of without interrupting your endpoint users.

Key Advantages of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is a cost-effective RMM solution that delivers a potent blend of asset discovery, job automation, and actionable reporting. NinjaOne RMM's benefits include:

• Minimize network management time and expense
• Increase network availability
• Stay on top of expirations of S/W licenses and device warranties
• Allow your management to concentrate on strategic challenges instead of IT issues
• Accelerate your return on investment in network infrastructure
• Get actionable information for network efficiency and capacity trends
• SentinelOne integration for NinjaOne provides AI-driven defense against new ransomware threats
• Work with Progent's world-class consultants to maximize the business value of your information network

Additional ProSight Managed Services Offered by Progent
Progent's ProSight suite of network management solutions includes other value-priced managed service tools intended to assist small and mid-size organizations to maintain and automate on-premises or hybrid cloud information technology environments by tracking and managing key areas such as protection, backup and restore, update management, and spam filtering. By working with leading platform vendors, Progent can bring small and mid-size businesses the same leading-edge IT solutions found in the largest enterprises.

Managed services available from Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent takes care of the daily monitoring and management for you, so your network scales smoothly without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Entry-level packages include RMM, security, monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to best-in-class options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, penetration testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools created to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
  Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your data backup operations and allow transparent backup and fast restoration of important files/folders, apps, images, and VMs. ProSight DPS lets you recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using 2FA, when you log into a protected application and give your password you are requested to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized as this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

• Outsourced/Co-managed Help Center: Support Desk Managed Services
  Progent's Support Center managed services permit your IT group to outsource Help Desk services to Progent or split activity for Service Desk support seamlessly between your internal support team and Progent's nationwide pool of certified IT support engineers and subject matter experts. Progent's Co-managed Service Desk provides a smooth extension of your corporate network support staff. End user access to the Help Desk, delivery of technical assistance, issue escalation, trouble ticket generation and tracking, performance metrics, and management of the service database are consistent whether issues are taken care of by your core IT support staff, by Progent's team, or by a combination. Find out more about Progent's outsourced/shared Service Center services.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. Progent Active Security Monitoring services safeguard on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer organizations of any size a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend physical and virtual endpoints against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to counter ransomware or recover rapidly after an assault by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Snatch or Egregor. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that reduces your vulnerability to ransomware and meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.