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Progent's ProSight WAN Watch is a remote monitoring and management (RMM) service that provides an affordable way for small and mid-sized companies to track and troubleshoot devices like routers, switches, firewalls, load balancers and other networked devices that make up the core of your IT infrastructure. ProSight WAN Watch can also monitor essential information about servers and endpoint computers, generate network topo maps that are automatically kept up to date, analyze network performance in real time, and send alerts when potential problems are uncovered. The ability to collect and organize IT infrastructure data automatically can save significant management time and effort while performing typical tasks like patching routers and firewalls, identifying applications associated with a switch, determining the cause of network traffic bottlenecks, or making modifications to your IT infrastructure.

Progent's IT services team can set up ProSight WAN Watch to monitor your network infrastructure on a 24x7 basis. If an issue is detected, Progent can reference an always up-to-date topology diagram and configuration database and quickly drill down to device details in order to fix problems immediately. Easy access to accurate mapping and configuration data can eliminate hours of service expense and reduce system downtime. ProSight WAN Watch is also tightly integrated with Progent's advanced ticketing system so that alerts are automatically synchronized to Progent's Technical Response Center (TRC) tickets. This helps ensure that all issues are addressed promptly and tracked until resolution.

Key Features of ProSight WAN Watch
ProSight WAN Watch offers a broad range of tools that deliver enterprise-class RMM capability to organizations with small-company IT budgets. Key features address infrastructure topology, asset inventory, configuration management, monitoring and alerts, troubleshooting, and performance tracking.

A Clear View of IT Infrastructure
ProSight WAN Watch makes it easy to understand your network infrastructure by offering features like automatically updated topology diagrams, device configuration databases, network documentation, map searches with filtering, plus IP address and password management.

• Topo Map Automation is performed by collecting CDP and LLDP data and using forwarding tables to build a Layer 1 network diagram. Layer 2 and Layer 3 diagrams are modeled from ARP tables, IP assignments, VLAN associations, and inferential algorithms. Accurate network diagrams can be generated quickly, updates are incorporated automatically in real time, and topo maps can be shared or exported. ProSight WAN Watch can automatically identify over 7,000 different networked devices from more than 230 vendors. Devices that you can monitor with ProSight WAN Watch include switches, routers, firewalls, wireless controllers, load balancers, servers, desktops, wireless access points, smartphones, tablets, SAN storage, printers, power supplies, VoIP phones, and chassis.
• Inventory Automation gathers data about every network-attached device. Information collected includes make, model, working status, IP addresses, and network associations. From the ProSight WAN Watch dashboard map you can drill down on any monitored device to view a complete device profile and to see charts, graphs and KPIs.
  
  
  ProSight WAN Watch automatically collects and organizes key information about every network device

• IP Address Management avoids the tedious and costly processes of manually updating your IP address inventory and discovering devices one item at a time. Instead, ProSight WAN Watch automatically displays all the IP addresses used in any given subnet and indicates the devices using them.
• Password Management eliminates the problems involved with looking for the correct passwords for network resources. With ProSight WAN Watch you only have to enter a device password once. The password is then encrypted, stored securely in a centralized place, and authenticated automatically when authorized users log in.

• Alerts are sent automatically to selected people when ProSight WAN Watch spots an issue like a device becoming unavailable, a spike in traffic, or a high number of packet errors. ProSight WAN Watch comes with dozens of preconfigured alerts that you can edit, and you can also create your own alerts.
• Checking the Health of Services is performed automatically and continually. ProSight WAN Watch can determine the availability and status of key network-wide services like HTTP, MySQL, and AD. Dozens of service monitors can be run as configured or edited to run according to your specific requirements, and you can build your own monitors to track custom services. You can view which services are running on a given device and which ports each service uses. When a service being monitored by ProSight WAN Watch goes offline, an alert is sent and a trouble ticket can be issued automatically so work can begin at once to track and resolve the problem.
• Device-specific Data in the ProSight WAN Watch dashboard displays data relevant to the type of device being monitored. For example, ink cartridge levels can be shown for a monitored printer, or remaining battery capacity can be displayed for an uninterruptible power supply. Device-specific data monitoring is available out of the box for a wide variety of computers and network devices such as VMs, Windows and Linux servers and clients, VMware hypervisors, printers, stackable switches, wireless LAN controllers and wireless access points, and many more.
• Performance Tracking provides insights into network health by generating charts depicting network traffic flow, bandwidth usage and availability, areas experiencing high packet loss, etc. Statistics are collected by the minute for each interface and combined over devices, subnets, and VLANs to give you a complete picture of network performance and health and to facilitate important management tasks like load balancing, traffic shaping and capacity planning.
• Current and Historic Performance Data are archived securely in the cloud for indefinite periods to help you determine trends in performance over whatever timeframes you specify, which can cover any period from hours to years. An intuitive calendar picker simplifies the selection of time intervals to assist with troubleshooting, analytics, forensics, capacity planning or management reporting.
  
  
  ProSight WAN Watch lets you select any time interval for troubleshooting, trend analysis, capacity planning or reporting

• Network Evidence is a dashboard feature that allows you to find out instantly where a device has been seen across the network. This eliminates the tedious manual process of logging into each device to look for an IP address.
• Pooled Debugging Data includes automatically-generated consolidation of ARP tables, FDB tables, and listed routes along with intelligent filters for turning raw data into actionable information. This eliminates the need to query individual devices using traditional command-line interfaces.
  
  
  ProSight WAN Watch streamlines troubleshooting by consolidating and filtering debugging data

• Configuration Management and Analysis features in WAN Watch include automatic discovery of every device on a network, capture and documentation of all running configurations, and logging of all configuration changes over time. Old configurations can be restored immediately with a single click. Device bandwidth and utilization charts make it easy to correlate configuration changes to performance in order to troubleshoot devices and refine optimization strategies. In addition, WAN Watch performs continual configuration analysis based on best practices and flags potential issues.

The servers used by WAN Watch reside in the Amazon cloud, which includes all the features of world-class datacenters such as electronic surveillance, multi-factor access control systems, 24x7 staffing by trained security guards, ISO 28001 and 9001 certifications, and regular SOC 1 audits. Compared to an on-premises architecture, the Software-as-a-Service (SaaS) model used by WAN Watch dramatically cuts setup and operational costs, eliminates maintenance overhead, provides access to unlimited storage and processing capacity, and delivers a high-level of fault tolerance and recoverability.

Download Progent's ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure RMM services, click:
Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

How Progent Can Help You with ProSight WAN Watch
Progent can help you set up ProSight WAN Watch and use the platform for efficiently managing and troubleshooting your network infrastructure. You can outsource all remote monitoring and management tasks to Progent or you can co-source RMM activities, using Progent to provide as-needed guidance and remediation services. Progent offers expertise for virtually all of the network appliances, servers, VMs, endpoints and services that can be monitored and managed by ProSight WAN Watch. For example, Progent has a large roster of Cisco CCIE-certified network infrastructure consultants who can provide online or onsite expertise for Cisco's entire line of network appliances and management tools.

With two decades of experience delivering remote IT management and support to companies throughout North America, and with a team of more than 100 network consultants and subject matter experts, Progent has the know-how to maximize the business value of your WAN Watch solution.

ProSight Network Audit Basic: Affordable Network Health Audit with Active Directory Cleanup Report
ProSight WAN Watch is the RMM engine behind the Basic version of Progent's ProSight Network Audit service. This affordable infrastructure health check provides an objective assessment about how well the current deployment of your core network assets conform to industry best practices and includes an Active Directory Cleanup report. The audit also comes with a subscription to the ProSight WAN Watch managed service. To learn about ProSight Network Audit Basic, visit ProSight Network Audit Basic.

Other ProSight Managed Services Available from Progent
In addition to ProSight WAN Watch, Progent's ProSight suite of network management services includes other affordably-priced managed service packages that address crucial aspects of your IT ecosystem such as security, disaster recovery, and email filtering. By partnering with leading technology innovators, Progent can offer small and mid-size organizations the benefits of the same advanced technology deployed by many of the world's largest enterprises. Managed services available from Progent include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve leading-edge network resilience. Progent takes care of the daily monitoring and management for you, so your network expands readily without holding you back. For an affordable and predictable monthly subscription, Progent's full-service IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management, security, monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, pen testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that all looming issues can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common tedious jobs. These can include health monitoring, update management, automated repairs, endpoint configuration, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT personnel and your assigned Progent technical consultant so that potential issues can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time and in-depth management reporting tools created to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has partnered with leading backup software providers to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow transparent backup and fast restoration of vital files/folders, applications, system images, plus VMs. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and give your password you are requested to confirm your identity on a unit that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. To learn more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

• Outsourced/Co-managed Call Desk: Call Center Managed Services
  Progent's Support Desk services allow your information technology group to offload Support Desk services to Progent or divide activity for Service Desk support transparently between your internal support resources and Progent's extensive roster of certified IT support engineers and subject matter experts (SMEs). Progent's Shared Service Desk offers a seamless supplement to your corporate IT support resources. End user interaction with the Service Desk, delivery of technical assistance, escalation, ticket generation and updates, performance measurement, and management of the service database are consistent whether issues are taken care of by your in-house IT support organization, by Progent, or both. Read more about Progent's outsourced/shared Help Desk services.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Read more about Progent's ProSight IT Asset Management service.

• Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. Progent ASM services safeguard local and cloud resources and provides a unified platform to address the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ransomware protection and recovery services.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your IT staff to focus on more strategic projects and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend physical and virtual endpoint devices against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to block ransomware or recover quickly after an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Snatch or Nephilim. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup environment that reduces your exposure to a ransomware attack and aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight WAN Watch Network Infrastructure RMM Services
For detailed pricing and to find out more about how ProSight WAN Watch services can save you management time and increase network availability and performance, call Progent at 800-993-9400 or visit Contact Progent.