Network Help for Small Companies

The IT outsourcing model known as Managed Services is one of the fastest growing segments of the technology services industry because it offers an affordable and effective way for smaller organizations to benefit from leading-edge technology for end-to-end network support. Managed services can range from remotely monitoring system health to comprehensive network management, optimization and troubleshooting. Popular examples of managed services are email content filtering, automated cloud backup, and behavior-based threat analysis. Progent's ProSight suite of managed IT services provide organizations who have small or nonexistent in-house IT support staffs with affordable access to enterprise-class management tools and consulting expertise.

Benefits of Progent's ProSight suite of managed services include:

• Low, predictable costs for network monitoring and management
• Proactive service model to minimize downtime
• Automation of critical tasks such as monitoring, updates, diagnostics, and troubleshooting
• Access to enterprise-class technology and advanced, certified expertise
• Continual, transparent absorption of new technology
• Smooth transition from legacy systems to modern IT solutions
• Improved alignment of computer technology and business goals
• World-class support for all key facets of information technology including security, availability, disaster recovery and performance
• Freedom for an organization's management to focus on business, not technology

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent handles the daily monitoring and maintenance for you, so your system expands readily without holding you back. For a low and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Basic plans include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-in-class options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.

  To download a PDF datasheet about ProSight RMM Business Packages, click:
  Download the ProSight Advanced Business Package datasheet. (PDF - 416 KB)

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server, and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch network, server, and endpoint remote monitoring services.

  To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
  Progent's ProSight LAN Watch Network, Server and Endpoint Monitoring and Management Services Datasheet. (PDF - 95 KB)

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your client-server infrastructure by offering an environment for streamlining common time-consuming jobs. These can include health checking, update management, automated remediation, endpoint setup, backup and recovery, anti-virus response, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your specified IT personnel and your assigned Progent consultant so potential issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

  To see a PDF datasheet describing Progent's ProSight LAN Watch with NinjaOne RMM, click:
  Progent's ProSight LAN Watch with NinjaOne RMM Network, Server and Endpoint Monitoring and Management Services Datasheet. (PDF - 286 KB)

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  To view or download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure RMM services, click:
  Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of in-depth management reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  For details about ProSight Reporting, visit ProSight Reporting for ticketing and network monitoring applications.

  For a PDF datasheet describing the main features of ProSight Reporting, click:
  ProSight Reporting datasheet. (PDF - 847 KB)

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup software providers to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid restoration of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Hornetsecurity Altaro VM Backup, ProSight 365 Total Backup (formerly called Altaro Office 365 Backup), ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

  To view or download a PDF datasheet describing the main features of ProSight Data Protection Services, click:
  Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)

  To read or download a PDF datasheet comparing ProSight Data Protection Services with consumer-grade BDR products, click:
  Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  To view or download the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-based Services Datasheet (94 Kb PDF file).

• ProSight Multi-Factor Authentication: Cisco Duo-based Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and give your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  To download a datasheet describing the major features and benefits of ProSight Duo Two-factor Authentication Service Plans, select:
  ProSight Duo two-factor authentication service plans datasheet. (PDF - 335 KB)

• ProSight Shared Support: Outsourced and Shared Call Desk Services
  Progent's Co-managed Help Desk Service provides a seamless supplement to your internal support team. End user interaction with the Service Desk, provision of support services, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the service database are consistent regardless of whether incidents are taken care of by your corporate IT support organization, by Progent's team, or by a combination. You have complete flexibility to extend or reduce your part of technical support work as needed. Progent provides startup installation and provisioning of the professional services PSA software plus documentation, validation and education. To find out more about ProSight Shared Call Desk, refer to ProSight Shared Call Desk.

  To read or download a white paper detailing the advantages of shared IT services, click:
  Is shared Help Desk services a good idea? (PDF - 335 KB)

  Download Progent's Co-managed Help Desk Services Datasheet
  To view or download a datasheet describing Progent's Co-managed IT Services, click:
  Progent's Co-managed Call Desk Services Datasheet. (PDF - 108 KB)

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates next generation behavior-based machine learning technology from SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  To view or download a PDF datasheet about the major features of ProSight Active Security Monitoring, click:
  Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)

• ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  To view or download a PDF datasheet describing the key features of ProSight Enhanced Security Protection, click:
  Progent's ProSight Enhanced Security Protection Services Datasheet. (PDF - 91 KB)

• Progent's Pen Testing Expertise: Threat Assessment Based on the NodeZero AI-driven Platform
  NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that supports repeated, simultaneous, programmable assessment of your internal and perimeter network to help you expose, prioritize, remediate, and confirm cybersecurity weaknesses before malicious hackers can take advantage of them. Progent can provide the services of a NodeZero Certified Operator (NCO) to assist you to plan and implement thorough penetration tests of your network perimeter and your internal network so you can accurately evaluate your current cybersecurity posture. Progent can help you to set up and launch NodeZero pentests tailored for your IT network, understand NodeZero results, and remediate issues according to their potential for damaging your network. Progent's NodeZero experts can also help you to create a unified cybersecurity ecosystem that simplifies management and provides optimum protection for on-premises, cloud-based, and perimeter IT resources. To find out additional information about Progent's threat assessment services powered by on NodeZero's PEN test platform, visit NodeZero Penetration Test Consulting.

  To download a datasheet about the features and benefits of Progent's NodeZero-based Penetration Testing Services, click:
  Progent Software Update Managed Services Datasheet. (PDF - 522 KB)

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  For a datasheet about the features of Progent Software Update Managed Services, select:
  Progent Patch Management Services Datasheet. (PDF - 330 KB)

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  To read or download a PDF datasheet describing Progent's ProSight Virtual Hosting services, click:
  Progent's ProSight Virtual Hosting Services Datasheet. (PDF - 100 KB)

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.

  To read or download a PDF datasheet about the main features of ProSight IT Asset Management, click:
  Progent's ProSight IT Asset Documentation Management Services Datasheet. (PDF - 87 KB)

ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable and more secure Active Directory environment. Both versions also provide the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. For more information, see Progent's ProSight Network Audits network infrastructure health assessments.

• ProSight Network Audit Basic: IT Infrastructure Audit
  ProSight Network Audit Basic gathers and organizes essential server and workstation information and optionally reports details about other network-attached devices. This value-priced health check includes one year of remote monitoring powered by Progent's ProSight WAN Watch remote monitoring and management platform. No more than 10 days after the audit commences, Progent provides you with all documents collected by ProSight WAN Watch. These deliverables include the Active Directory (AD) Health Check document presented by a Progent Microsoft consultant. The Active Directory Health Check report includes identified misconfigurations or other errors and suggests efficient remediation based on best practices.

  A valuable deliverable of the ProSight Network Audit Basic service is the Active Directory (AD) Health Check. This report describes the state of AD, DNS, DHCP and Group Policy; compares these services to industry best practices; and suggests how any indentified errors or misconfiguration could be corrected. This can be a highly useful service because a poorly configured AD and associated services can result in serious consequences such as full network outages, significant delays in authentication or access to file or print services, partial or complete data loss, bottlenecks to disaster recovery, security gaps, and poor Internet performance.

  To learn more about ProSight Network Audit Basic, see ProSight Network Audit Basic.

• ProSight Network Audit Advanced: IT Infrastructure, Server and PC In-depth Audit:
  ProSight Network Audit Advanced includes all items provided in ProSight Network Audit Basic plus an in-depth look, powered by ProSight LAN Watch server and PC monitoring, into data about your Microsoft servers and workstations. ProSight Network Audit Advanced includes a year of remote network monitoring based on ProSight LAN Watch, and clients have access to the extensive selection of documents and reports created by ProSight LAN Watch.

  Reports available with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.

  For more information on ProSight Network Audit Advanced and to view sample reports, visit ProSight Network Audit Advanced.

Ransomware attacks like WannaCry and NotPetya are increasing in frequency and sophistication, causing billions of dollars of damage annually. 90% of ransomware attacks appear as friendly emails with malicious attachments or links, and a growing number are zero-day attacks that can slip past traditional signature-matching anti-virus (AV) filters. User education and up-front detection are clearly important, but best practices require a comprehensive, offsite backup-and-restore system that allows you to recover from a successful ransomware attack quickly and with minimal damage.

Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent security expert. The interview is intended to evaluate your network's ability to reject or recover rapidly from a ransomware attack. Progent's consultant will work with you to gather information about your current security configuration and backup environment, and Progent will then provide a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup solution that aligns with your business requirements. To find out more about Progent's ProSight Ransomware Preparedness Report service, visit ProSight Ransomware Preparedness Report service.

Contact Progent about ProSight Managed Services and Network Audits
To learn more about how Progent's ProSight suite of managed services and network audits can help you set up cost-effective solutions for outsourcing network monitoring and management, call 1-800-993-9400 or visit Contact Progent.