Security: Remote Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management (RMM) service for visualizing, managing, guarding, and optimizing network endpoints. ProSight LAN Watch combined with agent-based NinjaOne RMM software offers a centralized, cloud-based platform for managing your network, server, and desktop devices by including tools for carrying out tasks such as health checking, patch management, automated remediation, endpoint deployment, software installation, backup and restore, A/V protection, secure remote access, ready-made and custom scripts, asset inventory, endpoint profile reports, and troubleshooting support.

A headline capability of ProSight LAN Watch used with the NinjaOne RMM software stack is the ongoing monitoring of Windows-based servers and desktops to check for deviations from predefined health thresholds. When NinjaOne RMM detects a problem, it automatically sends an alarm to your specified personnel and to your Progent support technician, so potential issues can be corrected before they have a chance to disrupt productivity. On monitored endpoints, it takes only a single click to create a prioritized trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also check the health of IP-enabled network devices like switches, APs, and printers.

Key Capabilities of NinjaOne RMM
Key features of NinjaOne RMM include:

• Endpoint Management: Visibility, protection, and control over endpoints.
• Remote Access: Provides safe remote access to managed endpoints.
• Patch Management: Executes and tracks patching for operating systems and third-party applications. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Supports folder backup for Windows and MacOS machines and image backup for Windows.
• Automation: Support for PowerShell, Batch, JavaScript, ShellScript, and VBScript allows you to automate software installation, patching, and other tedious processes.
• Integrations: Integrates with tools like TeamViewer, Splashtop, Webroot, and more.
• Advanced Security: Supported anti-virus platforms include SentinelOne and CrowdStrike.

NinjaOne RMM also features resource management utilities that can help detect legacy, rarely used, and stressed hardware items. Also, NinjaOne RMM can assist you to keep track of equipment warranties and software licenses and alert you when they are about to expire.

An Affordable Remote Monitoring and Management System
NinjaOne RMM services are available for a small one-time on-boarding fee and a budget-friendly monthly charge according to the services requested and the number of servers and desktops under management. If repair work is called for, they can either be handled by your internal IT support staff or by Progent's technicians and engineers on a time-and-material basis. With over twenty years of background providing remote IT consulting support to companies throughout the United States, Progent has the skills needed to deploy NinjaOne RMM appropriately for your IT environment and business goals, and Progent can understand and respond to NinjaOne RMM's alarms and analysis.

NinjaOne RMM can be integrated with Progent's ConnectWise in-house ticketing system. With a NinjaOne RMM agent running on a server/workstation, a single click can generate a prioritized Technical Response Center (TRC) ticket or start a chat session with a TRC expert, who can resolve the problem using the ScreenConnect remote control tool. In most instances, identified problems can be resolved without disturbing your endpoint users.

Major Advantages of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is an effective RMM platform that offers a powerful blend of resource discovery, job automation, and comprehensive reporting. NinjaOne RMM's advantages include:

• Minimize IT management time and expense
• Expand network availability
• Stay ahead of expirations of S/W licenses and hardware warranties
• Allow your management to concentrate on strategic challenges instead of IT issues
• Accelerate your ROI in network infrastructure
• Access accurate knowledge for network efficiency and capacity planning
• SentinelOne integration for NinjaOne provides AI-driven defense against zero-day ransomware attacks
• Work with Progent's world-class consultants to maximize the business value of your information network

Other ProSight Managed Services Offered by Progent
Progent's ProSight family of network management solutions includes additional value-priced managed service packages designed to assist small and mid-size organizations to manage and automate on-site or hybrid cloud IT environments by tracking and managing key areas including protection, backup and disaster recovery, patch management, and spam filtering. By working with top platform vendors, Progent can bring small and medium-size businesses the same cutting-edge information technology solutions deployed by large enterprises.

Managed services available from Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your network scales easily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's full-service IT group can be your complete technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, penetration testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time and in-depth reporting utilities created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has worked with leading backup/restore technology providers to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable transparent backup and fast recovery of vital files, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are asked to confirm your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used as this added means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple verification devices. For details about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services.

• Progent's Outsourced/Shared Service Center: Call Center Managed Services
  Progent's Help Center services permit your information technology staff to offload Call Center services to Progent or divide responsibilities for Help Desk services seamlessly between your internal network support resources and Progent's nationwide roster of IT service engineers and subject matter experts. Progent's Co-managed Service Desk offers a seamless extension of your in-house support staff. Client access to the Service Desk, delivery of support services, issue escalation, trouble ticket creation and updates, performance measurement, and maintenance of the support database are consistent whether incidents are taken care of by your core network support organization, by Progent, or a mix of the two. Learn more about Progent's outsourced/co-managed Service Desk services.

• Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. Progent ASM services protect on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Read more about Progent's ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based analysis technology to defend physical and virtual endpoint devices against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to counter ransomware or recover quickly after an assault by a ransomware strain like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, Conti or Nephilim. Progent will work with you directly to collect information about your current cybersecurity posture and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that minimizes your exposure to a ransomware attack and meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.