Computer Support for Small Organizations

Progent's Remote Monitoring and Reporting (RMM) Services
Continuous real-time monitoring, automatic alerts, and regular system analysis reports are crucial for keeping your network running efficiently and eliminating avoidable and expensive breakdowns. Remote Monitoring and Management (RMM) solutions have evolved to the extent that even small businesses can now afford to deploy enterprise-class monitoring technology. Progent offers several families of remote monitoring and reporting packages that enable you to uncover a broad range of technical issues and fix them before your network users experience a problem. This proactive approach to IT management can add significant business value to your information network.

Progent's team of IT consultants are certified to support all major IT vendors such as Microsoft, Cisco, VMware, and Juniper and can help resolve problems detected by Progent's ProSight family of remote monitoring and management services or by Microsoft's System Center Operations Manager. Progent offers comprehensive outsourcing for network management and support as well as co-sourcing, depending on your needs. Progent's extensive experience with RMM solutions ensures that your monitoring system will be optimally configured and that IT issues will be efficiently and affordably resolved.

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, subscription-based services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your system scales readily without holding you back. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Basic plans include RMM, security, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by offering an environment for performing common tedious jobs. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, A/V protection, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT personnel and your Progent technical consultant so that emerging issues can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of real-time reporting utilities designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and allow transparent backup and fast restoration of vital files/folders, apps, images, plus VMs. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user mistakes, malicious employees, or application bugs. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are via a unit that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be used for this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. To learn more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
  Progent's Co-managed Service Desk provides a smooth extension of your in-house IT support team. Client access to the Help Desk, delivery of support services, escalation, ticket generation and tracking, efficiency metrics, and management of the service database are cohesive regardless of whether issues are resolved by your internal support resources, by Progent's team, or by a combination. You have complete flexibility to extend or shrink your share of support activity as required. Progent takes care of initial deployment and onboarding of the professional services automation software plus documentation, validation and education. To learn more about ProSight Shared Call Desk, refer to ProSight Co-Managed Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides optimizing the protection and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Proactive Server Management with System Center Operations Manager
Microsoft System Center Operations Manager is an advanced RMM platform that continually monitors various Microsoft servers to find and mitigate issues before they expand into serious problems. SCOM checks event records from key servers and evaluates these events using an extensive and continually expanding database of problem triggers. When Operations Manager finds a possible issue, it executes pre-defined scripts to alleviate the problem or sends out notifications to specified managers and support staff. In addition, SCOM generates trend reports to help you monitor network performance.

Progent's Microsoft-certified consultants can help set up Microsoft System Center Operations Manager to support your IT environment, build custom rules for alerts and mitigation, analyze SCOM reports, and provide cost-effective remote technical support when required. For issues that call for onsite help, Progent can dispatch a consultant to any location in or to major metropolitan areas across the U.S.

For additional information about System Center Operations Manager and to learn more about how Progent can help you protect your network with SCOM technology, select a topic:

• Introduction to System Center Operations Manager
• Progent's Remote Monitoring Packages for Operations Manager
• A Case Study of Operations Manager

Progent's 24x7 Technical Support Services include:

• Real-time remote network monitoring and reporting
• Solution-oriented technical support from certified IT experts
• Fast problem escalation when necessary
• Online Technical Support to reduce costs and save time
• Help Desk Call Center for immediate help from technical experts