IT Support for Small Organizations

ProSight MSP360 Managed Backup Services
ProSight MSP360 Managed Backup for Microsoft 365 is a family of affordable backup-as-a-service (BaaS) offerings based on technology created by MSP360 (formerly CloudBerry Lab) to address all critical aspects of backup and recovery operations for small and medium-size businesses. MSP360 Managed Backup software supports high-end options for encryption, data compression, retention policy, and scheduling. A headline capability is the ability to store your copies on any major public cloud, on-premises, or in a hybrid cloud/on-prem environment. Remote Monitoring and Management tools offer efficient capabilities such as backup process scheduling; bulk installation, setup and patching; custom scripting; restoration progress alerts; plus management reporting. MSP360 Backup/Restore allows file/folder or image-based backup/recovery for virtual machines and physical devices and lets you establish a data protection solution with a low Recovery Time Objective (RTO) and a fine-grained RPO.

With ProSight DPS 360, Progent's MSP360-qualified consultants help your business to plan and implement a backup/restore system built on MSP360 technology. Progent will then perform comprehensive monitoring and management services to protect against data loss caused by human error, infrastructure problems, malicious insiders, and malware attacks such as ransomware. Your network support team does not have to climb the complex learning curve required for effective management of a modern data protection platform and you have on-demand access to Progent's proven backup and disaster recovery professionals in case you need to respond quickly to a data-loss emergency.

Bring Your Own Storage
MSP360 backup/restore is storage agnostic. You can send backup data to any major public cloud storage service, to your on-prem hardware, or both. This offers a major savings in comparison to backup solutions that demand the use of specialized storage. The use of public clouds can also offer advantages such as geo-diverse distribution of storage, easy migration to less expensive storage tiers as data ages, unlimited as-needed storage expansion, plus massive redundancy for enterprise-class resilience. Public clouds you can use with MSP360 backup/restore include Amazon S3 and S3 Glacier, Microsoft Azure, Wasabi Hot Storage, Backblaze and Google Cloud.

Backup Services Offered in the ProSight MSP360 Suite
ProSight MSP360 Managed Services are licensed on a subscription basis. A variety of backup services are offered along with affordable cloud storage:

• ProSight MSP360 Desktop
• ProSight MSP360 Server
• ProSight MSP360 VM Host
• ProSight MSP360 SQL
• ProSight MSP360 Exchange
• ProSight MSP360 GSuite
• ProSight MSP360 Ultimate
• ProSight MSP360 B2 Cloud Storage

• Works with leading cloud storage providers and classes
• Long-term VM backup (Grandfather-Father-Son retention policy support)
• Local backups to standard drives and NAS-type storage
• SQL Server and Exchange data protection
• Synthetic Backup for files/folders, images, and VMware
• Rapid and efficient change-only backup for the majority of cloud storage providers
• Compression with gzip
• Create bootable USB drive or ISO image file for bare metal restore
• Cloud-to-cloud and cloud-to-on-prem data protection
• Image-based backups of physical or VM images
• Compatible with major VM formats such as Windows Hyper-V, VMware, VirtualBox, and RAW
• Recover image backups as Amazon EC2, Azure VM, and Google Compute Engine instances
• Quick client-side deduplication utilizing local capacities to conserve time, WAN bandwidth and external storage
• Mandatory and full Consistency Checks
• Scheduling for backups and restores
• Backup/Restore chains for sequential plans
• Custom pre-plan and post-plan scripting
• Support for the military-grade AES-256 encryption standard
• Immutability for advanced crypto ransomware protection, data consistency, and compliance

How Progent Can Assist Your Business Get the Most out of ProSight MSP360 Managed Backup for Microsoft 365
Progent offers a variety of expert services to help you to plan, implement, optimize and debug a ProSight Data Protection Services 360 Backup system based on MSP360 software. Progent's backup experts can help your business to configure and operate MSP360 Backup utilities and technologies and to protect key apps by delivering support such as Microsoft 365 Exchange consulting, SQL Server consulting, Windows Hyper-V planning and deployment, and VMware-certified vSphere and vCenter expertise.

Progent also offers business continuity/disaster recovery (BCDR) planning consulting to assist you to use MSP360 Backup to safeguard your critical data and allow you to resume your core services quickly in case of a calamity. Progent's GIAC-certified information assurance specialists can assess the cybersecurity profile of your data protection solution and can assist you to implement the latest technology and follow industry best practices for operating securely in the current threat environment.

Non-stop Technologies Offered by Progent's Consultants
Progent's Microsoft and Cisco-certified support professionals can assist your company to implement a cost-effective, zero-downtime IT architecture that addresses key challenges covering a broad array of networking technologies and operations including:

Disaster Recovery Planning
Progent's disaster recovery planning professionals can show you how to create a workplace recovery plan that will allow you to resume IT functionality in case of an IT system disaster. Progent can assist you to create a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also help you create an affordable, high-availability system solution that takes into account availability issues covering a broad range of network technologies and processes. To read more, visit Workplace Recovery Consulting and Support Services.

CRISC-Certified IT Risk Management
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to validate a consultant's skills to design, deploy, and maintain information system control mechanisms to reduce risk. Progent can provide the services of a CRISC-certified consultant to assist you to create and carry out a workplace continuity plan that follows leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business objectives, and budgetary guidelines. To learn more, visit CRISC-Certified network risk mitigation experts.

Windows Server 2019 High Availability Failover Clustering
Windows Server 2019 incorporated important enhancements in scale, throughput, management, security and compliance, application compatibility, Linux support, container networking, and hybrid combinations of on-premises and cloud-hosted assets. Headline new features of Windows Server 2019 are Windows Admin Center for unifying the management and monitoring of hybrid local/cloud deployments, System Insights for taking advantage of modern predictive analytics to manage on-premises environments, Windows Defender Advanced Threat Protection Exploit Guard for host-intrusion defense, container orchestration with Kubernetes, Cluster Sets technology for deploying and managing massive high-availability scale-out clusters, and Storage Migration Service for streamlining the upgrade process from legacy editions of Windows Server. To learn more, see Microsoft Server 2019 High Availability Failover Clustering Support.

Microsoft Server 2016 Disaster Recovery and Business Continuity
Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a disaster recovery system built around Microsoft's latest Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, economical deployment of a stretch cluster quorum witness. For more information, go to Windows Server 2016 Disaster Recovery and Business Continuity Consulting.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a DR system based on VMware SRM.

NetApp MetroCluster Disaster Recovery Technology
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with replication to deliver fast, zero data loss disaster recovery between sites located as far as 185 miles (300km) away from one another. Progent can provide online or on-premises access to a certified NetApp MetroCluster expert who can assist your business to design, configure, manage, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing help with tasks like assigning disk pools, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker, setting up a TCP/IP configuration replication network, and verifying your disaster recovery system to show compliance with industry standards and government mandates.

High Availability Load Balancing
Progent provides fault tolerant load balancing support covering network load balancing, load balanced applications, network infrastructure routing, and content delivery technology including Cisco Content Engine. Fault tolerant load balancing technologies for which Progent can provide consulting services include Microsoft Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP. To learn more, go to Non-stop Load Balancing.

Zero Downtime Data Centers
Progent's Data Center engineers can help you identify high availability data centers that match the specific requirements of your business. Fault tolerant colocation sites are especially attractive to small and mid-size organizations because of their low cost and simplified logistics compared to pursuing a do-it-yourself strategy. Trying to create an on-site data center with even a basic degree of fault tolerance is too costly for most small businesses. Progent is ready to help you get all the benefits of high-availability data centers by providing a complete array of engineering and maintenance services. For details, go to High-Availability Internet Data Centers Consulting.

Failsafe Inter-office Networking
Progent's multi-site network infrastructure engineers can help companies create zero-downtime multi-site connections via fully redundant system architectures featuring transparent failover. Progent's Cisco-certified CCIE network engineers can plan and implement fault-tolerant Inter-office networks supported by zero-downtime EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how multi-path connections and automatic fail-over offers affordable non-stop interoffice connectivity. For details, go to Fault Tolerant Interoffice Connectivity.

24x7 Internet Access
Progent's Cisco-certified IT engineers can show you how to create an affordable, fault tolerant Internet connection solution that can achieve non-stop Internet connectivity via a broad array of fault tolerant Internet access technologies including high availability BGP, transparent fail-over, and multiple Internet Service Providers. Progent offers CCIE consultants to help you apply the most up-to-date techniques for 24x7 Internet connectivity to build an affordable, completely redundant Internet network with automatic failover and other capabilities to deliver non-stop Internet access. To find out more, see Non-stop Internet Access Solutions.

Backup and Restore Solutions Consulting and Support Services
Progent can provide affordable remote access to consultants with expertise in a wide array of products and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus notebooks and smartphones. Progent offers consulting support for all major data protection products including Acronis, Backup Exec, BackupAssist Software, CrashPlan, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent can assist you to implement, upgrade, or maintain data backup solutions for a variety of environments including on-premises, remote, cloud-based, or a mix. For details, go to Backup and Recovery Solutions Consulting.

Microsoft System Center Data Protection Manager (SCDPM) Backup and Restore Consulting Services
Progent's expert System Center Data Protection Manager consultants can help you to create an effective disaster recovery strategy, design an affordable fault-tolerante IT infrastructure, install a Microsoft System Center Data Protection Manager-based backup and restore solution, thoroughly test your system, train your IT personnel or local consultants how to maintain Microsoft System Center Data Protection Manager, or provide complete IT outsourcing services such as remote hosting of SCDPM servers in Progent's world-class data center. For details, see System Center Data Protection Manager Consulting and Support Services.

Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup deployment can include a purpose-built hardware storage device built by Barracuda or a virtual appliance with similar features but which uses your existing storage hardware. Barracuda Backup safeguards critical business data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting services to help you to plan, integrate, manage and troubleshoot a backup and disaster recovery system based on Barracuda technology. For additional information, see Barracuda Backup and disaster recovery consultants.

ProSight Altaro VM Backup Software for Data Protection and Disaster Recovery
Hornetsecurity's Altaro VM Backup software provides small businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup supports high-end features such as Immutable Cloud Storage for enhanced protection from ransomware. Progent is a certified Hornetsecurity Altaro partner and can provide a broad range of online or onsite services to help you to plan, install, manage and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup technology. For more information, go to Altaro VM Backup consulting services.

ProSight DPS 365 Total Backup Services for Microsoft 365
Microsoft 365 offers rudimentary archiving but does not have native support for vital data protection services such as Exchange backups or long-term point-in-time recovery for OneDrive or SharePoint. Hornetsecurity's 365 Total Backup delivers a feature-rich BDR solution for automatic backup and rapid restoration of all your company's M365 mail, Microsoft Teams Chats, SharePoint sites, OneDrive for Business files, and content on Windows endpoints. Progent is an authorized Hornetsecurity/Altaro partner and has designed ProSight Data Protection Services 365 Total Backup to deliver comprehensive management services for Hornetsecurity's 365 Total Backup product. ProSight DPS 365 Total Backup delivers a budget-friendly backup-as-a-service alternative that defends M365 apps against data loss caused by user or system mistakes, malicious corruption, and cyber attacks such as ransomware. For more information, visit ProSight Data Protection Services 365 Total Backup solutions for Microsoft 365.

Fully Managed Cloud Backup: ProSight Data Protection Services ECHO
ProSight Data Protection Services ECHO provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS ECHO automates your backup processes and enable rapid restoration of vital files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS ECHO can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services ECHO to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS ECHO managed cloud backup.

Consulting Services Double-Take Software for Backup and Recovery
Double-Take Software publishes a selection of tools intended to provide small and midsize companies a range of affordable solutions for replicating and recovering vital workloads including Microsoft Exchange, Microsoft SQL Server, Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning consultants have in-depth backgrounds integrating Double-Take technology into small business information systems to create a high level of fault tolerance and business continuity readiness at a budget-friendly price. For details, see Consulting Services Double-Take Solutions for Data Backup.

Why Pick Progent for Disaster Recovery/Business Continuity Planning Solutions?
Since Progent is a Microsoft AI Cloud Partner and provides professional application support for a wide range of business applications, Progent is able to assist clients to find complete IT solutions that substantially enhance the productivity of your information system. As a Registered Partner with Cisco, Progent offers the expertise of premier engineers and specialists with experience in architecting, implementing and troubleshooting infrastructure environments built on Cisco products. The broad scope of Progent's IT know-how and Progent's familiarity with the needs of small companies make Progent the perfect partner for creating and running a cost-effective, high-availability network.

How to Get in Touch with Progent's Experts for Business Continuity Solutions Help
In order to get in touch with Progent about technical expertise for disaster recovery planning, call 1-800-993-9400 or visit Contact Progent.