Remote Monitoring and Management Packages
for Small-to-Midsize Businesses
We Handle the Computers,
You Handle Your Business
Introduction
Operating a small or mid-size business is difficult enough without the additional stress of managing the newest generation of management software and equipment. At Progent, we realize that the majority of companies just lack the resources to build a 24x7 network operations center (NOC) or recruit a full-time security group. And you shouldn't have to. When Progent steps in as your IT partner, operating behind the scenes to keep your systems running and your data safe, you can concentrate on growing your business.
Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the daily monitoring and management for you, so your network expands smoothly without holding you back. For a low and predictable monthly price, Progent's experienced IT team can be your complete technology safety net.
Entry-level packages include remote monitoring and management (RMM), security, automatic monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
Services Included with ProSight Managed IT Service Packages
ProSight managed IT services packages are designed to fill the network management and cybersecurity needs of entities that range from a single person to a mid-size company. The graduated character of these offerings makes it simple to grow from bare-bones to advanced solutions. All packages feature service level agreements that guarantee prompt response for any technical help requested by the customer. IT support is billed based on the actual time required with no minimum. After hours support is offered.
ProSight End-User Essentials Package
The ProSight End-User Essentials package provides a basic layer of services delivering strong security plus remote monitoring and management for specified devices. The ProSight End-User Essentials Package plan includes:
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Ransomware Protection
- Automated Patch Management
- Documentation of the system, configuration and Internet accesss
- ProSight Network Operations Center (NOC) Support
- 4 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed. No minimum.
To view or download a PDF datasheet on ProSight Individual User Essentials, click:
Download the ProSight Individual User Essentials datasheet. (PDF - 354 KB)
ProSight Small Business Essentials
The ProSight Small Business Essentials plan concentrates on cost control and includes core enterprise tools with a pay-as-you-go safety net. The ProSight Small Business Essentials Package includes:
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Ransomware Protection
- End user - M365 Backup if using Microsoft Office Products
- Firewall Management and monthly patching
- WiFi Management
- Monthly Backup Reporting, Monitoring and Basic File Restoration Testing
- Documentation of the system, configuration and Internet accesss
- ProSight Network Operations Center (NOC) Support
- 4 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed. No minimum.
To view or download a PDF datasheet on ProSight Small Business Essentials, click:
Download the ProSight Small Business Essentials datasheet. (PDF - 330 KB)
ProSight Business Advanced
The ProSight Business Advanced plan delivers expert, fully managed remote support for total budget certainty. The ProSight Business Advanced Package includes:
- SentinelOne Monthly EDR/MDR Review
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Firewall Management and monthly patching
- WiFi Management
- ProSight Server Backup to local Storage. (Storage provided by the Customer)
- ProSight Server Cloud Backup, costs based on actual amount of storage needed
- Monthly Backup Reporting, Monitoring and Basic File Restoration Testing
- Monthly meeting with Progent to review system statuses, any important updates and services provided
- Documentation of the system, configuration and Internet access
- 2 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed with no minimum
- Yearly Security Meeting and discussion of best practices for the entire company
To view or download a PDF datasheet on ProSight Advanced Business Package, click:
Download the ProSight Advanced Business Package datasheet. (PDF - 416 KB)
ProSight Complete
The ProSight Complete package provides a comprehensive IT management solution with unlimited, 24x7 remote support plus virtual CIO services for IT guidance with projects such as disaster recovery planning.
Additional IT Services that Integrate with ProSight Managed IT Service Package
Progent's stack of remote IT services tools continues to expand. Useful tools include:
- External PEN Testing
- Darkweb Monitoring
- Password Management
- DNS Filtering
Progent's integrated Network Operations Center (NOC) provides a robust and proactive approach to server and endpoint management. The combination of real-time monitoring, intelligent alerting, automated ticketing, and prompt follow-up minimizes system downtime and maximizes the business value of your information network.
Frequently Asked Questions
"Will these tools impact the performance of my computer?"
No they do not. We use low-overhead software that runs quietly in the background. It is built to work without interrupting you, so you likely will not even notice it's active until it comes across an issue.
"Can you see my private files or find out what I browse online?"
We respect your privacy. Our monitoring tools focus on the performance of your computer (e.g., checking if your hard drive is almost full or not the {information in your documents or your private browsing history.
"What happens if I have an issue the software can't correct?"
If you have an intractable issue, give us a call or send Progent an email. Because our software is already running on your computer, we can usually connect remotely, diagnose the problem, and fix the trouble right away without you having to wait for a support technician to show up at your site.
"Why do I need 'Ransomware Protection' if I already have Anti-Virus?"
Think of Anti-Virus as a conventional lock on your front door, and Ransomware Protection as a motion sensor within your house. Standard Anti-Virus detects familiar threat vectors, but Ransomware Protection is a specialized layer designed to deter sophisticated hackers who try to evade conventional locks. Effective security calls for a multi-layered defense to be truly secure.
Contact Progent about ProSight Managed Services
To find out more about how Progent's ProSight suite of RMM services can help you set up affordable, comprehensive solutions for managing your on-premises, cloud-based or hybrid information network, call
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