Network Outsourcing for Mid-size Companies

What Is ProSight Virtual Hosting?
Cloud computing provides access to computing resources like processing, storage and applications remotely via the Internet rather than locally. Unlike public clouds such as Microsoft Azure and Amazon AWS, private clouds are used exclusively by a single organization, providing complete control over configuration and resource allocation. Progent's ProSight Virtual Hosting service combines proven virtualization technology, a state-of-the-art data center, and the support expertise of Progent's Microsoft Certified engineering team to provide small and midsize businesses with a comprehensive IT outsourcing alternative that enhances network dependability and security, eliminates management hassle, and saves money. With Progent's ProSight Virtual Hosting service, a small business can have its servers and critical applications hosted in a secure and fault tolerant data center on a fast, non-stop virtual host configured and maintained by Progent's network support experts.

By using virtualization technology, Progent can optimize the fault tolerance, security, performance, scalability, recoverability, and portability of the client's environment while keeping hosting expenses at a minimum. Progent's customers retain ownership of the operating system platforms and all application licenses while Progent owns the dedicated host servers and is responsible for their maintenance. This means that Progent's clients do not have to invest heavily in capital equipment that becomes quickly outdated. Virtualization also means that customers can easily and inexpensively move their entire IT environment to another host or take it in house if and when they believe such a move makes business sense.

Find out more details about Progent's world-class data center for Progent's ProSight Virtual Hosting services.

A Smart Outsourcing Alternative for Small and Midsize Businesses
Small and midsize businesses lack the budget or the management time to build and maintain an on-site information network environment that can match the dependability, security, and support quality demanded by large companies. Unfortunately, network downtime, unresolved technical problems, security breaches, poor performance, and low service levels all impair productivity for businesses of any size, and in the case of small companies the relative damage caused by a serious network problem can be far greater than for a larger organization. Mission-critical and line-of-business applications are by definition vital to any organization, but larger enterprises have the economy of scale to build network infrastructures and hire IT support staffs that provide acceptably high degrees of reliability, security, performance, and support. Smaller companies do not.

Progent's ProSight Virtual Hosting service allows small businesses to get the benefits of enterprise-class IT infrastructure and world-class support services at a cost that is typically far lower than the cost of building and maintaining in-house datacenters and managing full-scale internal IT support groups.

Hybrid Cloud Solutions
Many organizations combine private and/or public cloud resources with networks located at their own site or sites. This so-called "hybrid cloud" model may be adopted because of security compliance regulations, performance requirements, business continuity strategies, specialized hardware, or other reasons. An example is an organization that uses a cloud-hosted Microsoft Exchange Server but is required to keep certain sensitive mailboxes on site. Progent can help you build cohesive hybrid solutions that seamlessly incorporate cloud-based and local infrastructure securely connected via site-to-site tunneling. (See Office 365 Integration with On-premises Environments.)

How ProSight Virtual Hosting Is Different from Conventional Application Hosting
With ASP (Application Service Provider) or SaaS (Software as a Service) hosting models, customers own their corporate data but not the operating system platforms or the application licenses for the software that is being maintained by the hosting service. Because it is expensive and time consuming to move from an ASP or SaaS hosting service to another hosting provider or to bring the entire system in house, small and midsize businesses with limited IT budgets effectively become captive to their hosting service.

With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the software applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without lengthy and risky reinstallation and configuration. With ProSight Virtual Hosting, you are not locked into a single hosting service.

Another benefit that stems from the virtualized architecture behind Progent's ProSight Virtual Hosting service is that data can be recovered quickly in case of a catastrophic event such as a natural disaster. Since the virtual environment is regularly backed up and archived off site, it can be hosted by any physical server acting as the underlying host to the virtual environment.

Progent will also host environments with a mix of operating system platforms and applications and little standardization. This type of environment is common for smaller businesses but is not addressed by application hosting services and is difficult to support for any hosting service that does not utilize a virtualized architecture or that does not retain a support staff with the depth and breadth of Progent's seasoned engineers. Public clouds, although fully virtualized, impose rigid standardization rules and offer little flexibility for controlling servers, supporting legacy applications, or accommodating in-house computing styles or legacy applications.

Download Progent's ProSight Virtual Hosting Service Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight Virtual Hosting Service, click:
Progent's ProSight Virtual Hosting Service Datasheet. (PDF - 100 KB)

Other ProSight Managed Services Offered by Progent
Besides ProSight Virtual Hosting, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks. Managed services available from Progent include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge network resilience. Progent handles the daily monitoring and maintenance for you, so your network expands easily without becoming an obstacle. For a low and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Entry-level packages include remote monitoring and management (RMM), security, automatic monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, pen testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious tasks. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alert to your designated IT staff and your assigned Progent technical consultant so that emerging issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of real-time management reporting plug-ins created to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has partnered with leading backup/restore technology providers to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a secured online account and enter your password you are requested to verify your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

• Progent's Outsourced/Shared Help Center: Support Desk Managed Services
  Progent's Call Desk services permit your information technology team to offload Support Desk services to Progent or split activity for Help Desk services transparently between your in-house network support resources and Progent's extensive pool of IT service technicians, engineers and subject matter experts. Progent's Shared Service Desk provides a smooth supplement to your corporate network support resources. Client interaction with the Service Desk, delivery of support, problem escalation, trouble ticket creation and updates, efficiency metrics, and management of the support database are consistent whether incidents are taken care of by your core IT support organization, by Progent, or by a combination. Read more about Progent's outsourced/co-managed Service Desk services.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. Progent ASM services safeguard on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide businesses of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services allow your IT team to focus on line-of-business projects and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard physical and virtual endpoints against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to block ransomware or recover rapidly after an assault by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Snatch or Egregor. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that minimizes your vulnerability to ransomware and aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

How to Get Started with Progent's ProSight Virtual Hosting Service
To find out more details about Progent's ProSight Virtual Hosting service and to learn how Progent can help your company to simplify your IT management, call 1-800-993-9400 or visit Contact Progent.