Computer Support for Midsize Businesses

Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for consulting services. Clients are not required to spend money on sign-up fees or monthly commitments that may result in paying for support that is never provided. Progent offers an extended hours remote technical support program and does not charge for travel with the exception of emergency support in which on-site labor is less than 4 hours.

Important features and advantages of Progent's value pricing model include:

• Affordable By-the-Minute Rates
  Progent bills at competitive by-the-minute rates for the services of seasoned support professionals. Progent's Microsoft Certified engineers are fast, effective, and experienced. By billing at a competitive per-minute rate and solving issues quickly, Progent offers small and medium-size businesses the best return-on-investment you can find in the country for information system consulting.

• Streamlined Engagement Model without Retainers or Surcharges for Standard Services
  Progent's simple per-minute engagement model demands no complicated service agreements, minimum commitments, or hidden charges for support services provided during normal working hours. Many service organizations have minimum charges or similar extra fees that push service costs. For online help, you pay only for the logged time Progent spends dealing with your technical issues. If it only takes ten minutes to solve your difficulty, then you are only charged for those minutes. For regularly scheduled on-site service work booked more than 24 hours ahead, you owe only for the period when Progent's expert is actually on site fixing your technical issues. No on-site charges, driving fees, or expenses. Simply our low per-minute rate. For emergency immediate on-premises service calls, you may have to pay for the Progent consultant's driving time, but never an increased emergency rate. Since Progent maintains a large team of seasoned engineers situated across the area and in key regions throughout the U.S, a capable expert is normally close by to help.

• Low Overhead Through Leveraged Technology
  Progent delivers support as efficiently as feasible in order to come up with fast, low-cost solutions. By exploiting the latest technology, Progent streamlines service logistics and reduces administrative overhead. Progent's online help and proactive monitoring push service costs down dramatically by handling problems fast and avoiding catastrophic breakdowns. Progent's efficient virtual office environment allows Progent's support staff to concentrate on fixing network problems and waste less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

• Remote Support
  Progent is a pioneer in delivering secure remote help to business information systems anywhere. When performed correctly, online service offers significant productivity improvements and cost savings by dealing with problems in a fraction of the time that would be required for an on-premises support call. Progent's remote support professionals can resolve problems rapidly, and Progent's by-the-minute pricing scheme for remote help shields customers from being billed for support that is never provided.

• Proactive Monitoring
  ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.