To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Consulting and Support
Progent's Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist both new and current customers to troubleshoot and repair network issues without the expense or time loss of on-premises service calls. The experience and technical depth of Progent's IT consultants makes it possible to resolve the most challenging IT problems quickly by escalating repair tasks when required to high-level experts. Progent provides a streamlined, web-accessible registration process for new clients to accommodate emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's remote computer support expertise.

On-site Service
Progent offers onsite technical support for registered clients in major cities across the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to deliver small and midsize companies with the best of both worlds: on-premises support technicians when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business application developers. Progent can dispatch on-site service calls to major metropolitan areas throughout the U.S. and the wait time is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how to sign up for Progent's onsite network support services.

Phone Support Call Center
Progent's Help Desk Services are intended for all companies who need fast and dependable access to a professional Help Desk Call Center with effective phone assistance, remote troubleshooting tools, and enough technical depth for all needed escalation. Since small and midsize companies typically are constrained by limited information technology funds and can spare little executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Services can be the most efficient option to ensure that small business computer network stays up and running. Read more details concerning Progent's Contact Center Services.

Hosting Services for Exchange Server and Other Applications
Progent's Hosting Services for vital application servers offer all businesses with limited IT support budgets and overstretched management bandwidth a low risk, economical, and hassle-free option for running business-critical applications such as Microsoft SQL Server by providing the robustness of a state-of-the-art data center as well as the experience of Progent's Microsoft-certified team of network support engineers.

24x7 Support
Progent also offers 24x7 support and proactive server monitoring to make sure that vital systems operate without interruption.

Temporary Staffing
If you have special system upgrade or similar tasks that momentarily require extra IT staff, Progent can supplement your internal organization with veteran technicians and engineers so your special projects are completed on schedule and affordably.

Site Relocation Services
Progent can offer a Microsoft and Cisco-Certified IT consulting expert who can help you to design and manage a seamless relocation of your network infrastructure to a new site. Services can entail data center design and deployment, task management, ISP and telecommunications services determination and coordination, and non-disruptive system upgrades — all with comprehensive continual support. Progent's site relocation staff can work during off hours and weekends so as to minimize business disruption.

Microsoft and Cisco Certified Experts
Progent's network support offerings give your small or mid-size company cost-effective access to of expertise in technical fields where you may not have internal resources. Progent has extensive background as a Microsoft Certified Partner and maintains a team of Cisco-certified CCIE network specialists. Concentrating on Windows applications and high-capacity email environments plus Cisco networking and protection has helped some of country's fastest growing firms improve the efficiency of their computer systems.

Progent's talented engineers can offer expertise on infrastructure that will allow your information system to expand in sync with your company without busting your computing budget.

Computer Consulting Support available from Progent include:

Progent's network consulting services are offered for emergency help, long-term projects, or ongoing service.

Help Desk Design Services and Shared Help Desk Call Center Support
Progent's comprehensive Help Desk Consulting and Design Services make it easy for you to create a results-driven Help Desk that utilizes tested techniques to interact with clients and troubleshoot problems rapidly and efficiently. Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. To learn more, see Progent's Co-managed Help Desk services.

Support Costs
Progent charges for all support and repair services based on time, not by the job, and Progent gives substantial discounts for large projects and ongoing, scheduled service. Rates are determined by the expertise of the consultants who provide the support, who are selected according to the nature of the task.

This pricing policy can be a major advantage to Progent's clients, because it minimizes the chances of being billed top rates for routine jobs but also makes it possible to elevate the level of expertise selected for a task in the event of unexpected difficulties or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.



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