IT Support for Mid-size Businesses

ProSight Duo Access Security
Progent's ProSight Duo suite of services integrates advanced access security technology from Duo, a Cisco company, to deliver multi-factor authentication services. Two-factor authentication is one of the pillars of zero-trust cybersecurity strategy. 2FA uses separate channel ID confirmation to provide a second layer of protection on top of just passwords. 2FA protects against the most frequent causes of security breaches including phishing, social engineering, and credential theft.

Duo's Push App minimizes time and hassle by permitting users to verify their identity simply by touching "Approve" on the validation prompt on their own iOS or Android smartphone or watch. This single-tap procedure does away with the need to open an email or text and transcribe a security code by hand.

Progent's ProSight Duo catalog includes three subscription-based services that progressively add features. ProSight Duo MFA permits you to deploy Duo's two-factor authentication technology to protect all users while offering basic policy controls, unified management, and fast endpoint provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA plus adaptive ID validation policies and endpoint health checking. ProSight Duo Beyond adds the ability to differentiate company as opposed to personal devices, deny access to untrusted devices, and give users safe and seamless access to your inside apps. Progent is a certified Duo Managed Service Provider and can assist your business to plan, implement and manage an advanced identity validation system that provides the highest level of security without bogging down your users.

Two-factor Authentication
Most cybersecurity break-ins exploit compromised passwords. Every service plan in Progent's ProSight Duo catalog of identity validation solutions can reduce your risky dependence on passwords by supporting two-factor authentication. With 2FA implemented, when you log into a secured online account and enter your correct password you are asked to confirm who you are via a device that you have sole ownership of and that runs on a separate ("out-of-band") channel. A wide range of devices can be utilized as your second means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple authentication devices.

Once you confirm your identity using your validation device, you are permitted to use your application or utilize your VPN or remote desktop connection. With the Duo Mobile app's push notification feature enabled, you can simply touch "Approve" on your iOS or Android phone or smart watch. This improves the login experience by making the verification procedure virtually immediate. For traditional secondary devices, such as a hardware token, you can copy a temporary passcode.

Plans Offered with ProSight Duo Managed Services
Progent's ProSight Duo suite of subscription-based managed service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity experts can assist your business to decide which plan for ProSight Duo makes the most sense for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push one-touch ID validation for iOS or Android smartphones and watches
• ID verification with a U2F USB device or biometrics
• Conventional 2FA with a passcode displayed on a token, mobile device, or provided by a network administrator
• Self-enrollment and self-management
• Dashboard of all endpoints connected to secured applications
• Access policy enforcement driven by app, user group
• Cloud-based single sign-on (SSO) for any applications via an MFA-protected dashboard

• All the capabilities of ProSight Duo
• Unified Endpoint Visibility displays each networked device, not simply managed devices
• Highlight and track unhealthy endpoints
• Duo Device Health apps for notebooks and desktops
• Cybersecurity health visibility for mobile endpoints
• Access policy enforcement based on geo-location
• Blocking options for anonymous networks such as The Onion Router (Tor)
• Detection of suspicious or unhealthy networks
• Health-based policy decisions for notebooks, PCs and devices
• Prompt users at login to update their software and cybersecurity configurations

• All the features included with ProSight Duo Access
• Identification of corporate-owned as opposed to BYOD notebooks, PCs and mobile computers
• Detection of third-party agents such as anti-virus running on endpoints
• Secure access to on-prem websites/apps and SSH (Secure Shell) servers without needing VPN credential management
• Validation of both user and device trust
• Control device access to apps determined by enrollment in endpoint management systems
• Control mobile access to apps determined by membership in mobile device management systems (MDMs)

Download Importance of Deploying Modern Password Management Technology White Paper
To read or download a white paper describing the importance of deploying up-to-date password management technology, click:
Importance of Deploying Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Build an 2FA Solution with ProSight Duo
Progent can help your business to plan, implement, maintain and debug a two-factor authentication system built on ProSight Duo managed services. Progent can also assist your company to incorporate ProSight Duo 2FA services into a cohesive, end-to-end security strategy by providing expertise in all facets of advanced cybersecurity tools and services for any mix of cloud, on-premises, work-from-home, and mobile environments.

Progent's Cisco CCIE network experts can assist you to set up and debug your Cisco Firepower firewalls, Catalyst switches, VPN connections, and other network infrastructure to support Cisco Duo's identity authentication technology. Progent's certified Azure integration experts, AWS configuration consultants and Google Cloud Platform consultants can assist your business to bring the protection of ProSight Duo two-factor authentication to your cloud-hosted applications. Progent's telecommuter solution specialists can help your organization to plan and configure secure and reliable remote access for your teleworkers.

Progent also offers rapid access to Exchange Online consultants, SQL Server experts, and Microsoft 365 integration consultants help you to plan and deploy Duo 2FA with your critical applications. Progent's CISSP-certified cybersecurity consultants and CISM-certified network security specialists can assist you to assess and strengthen your corporate-wide cybersecurity profile. Progent also offers ProSight Active Security Monitoring managed services for AI based endpoint security powered by SentinelOne.

Additional Managed Services Offered by Progent
Besides ProSight Duo access security services, Progent can provide other value-priced managed service plans that cover critical components of your information system such as security, backup/restore, and infrastructure management. By working with leading technology innovators, Progent can offer small and middle-size organizations the advantages of the identical advanced technology used by global enterprises. Popular managed service plans available from Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent handles the necessary monitoring and management for you, so your system expands readily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, penetration testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your client-server infrastructure by providing an environment for performing common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, A/V defense, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your specified IT staff and your Progent technical consultant so potential problems can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and allow transparent backup and fast recovery of critical files/folders, applications, images, plus VMs. ProSight DPS lets you protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

• Progent's Outsourced/Shared Service Center: Help Desk Managed Services
  Progent's Support Desk services allow your IT team to offload Call Center services to Progent or divide activity for Help Desk services transparently between your in-house network support group and Progent's nationwide roster of IT service engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk provides a seamless supplement to your corporate IT support group. Client interaction with the Help Desk, delivery of support, issue escalation, ticket generation and updates, performance measurement, and management of the support database are consistent regardless of whether incidents are taken care of by your internal network support group, by Progent, or both. Learn more about Progent's outsourced/shared Service Center services.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. Progent Active Security Monitoring services safeguard on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Read more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services permit your IT staff to focus on more strategic projects and tasks that deliver maximum business value from your network. Learn more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis technology to guard physical and virtual endpoints against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.