Remote Network Management and Monitoring

Progent's ProSight Active Security Monitoring services, powered by SentinelOne's behavior-analysis technology, provides advanced protection for endpoints and servers. This modern approach to malware defense addresses the new wave of cyber attacks, like ransomware, which easily avoid detection by traditional signature-based anti-virus (AV) techniques. ProSight ASM gives small and mid-sized companies the benefits of the same AV technology deployed by some of the world's largest enterprises including Walmart, Netflix, Visa, Citi, NASDAQ, and Salesforce. By providing real-time malware blocking, detection, mitigation, recovery and forensics in a single integrated platform, ProSight ASM lowers total cost of ownership, streamlines management, and expedites recovery. The next-generation endpoint protection (NGEP) engine incorporated in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator.

Progent's ProSight Active Security Monitoring services rely on a low-profile software agent running on every protected device in order to create an active security grid that reacts to potential malware in real time and orchestrates unified defense featuring:

• Real-time protection for Microsoft Windows, Mac, Linux, iOS and Android devices
• Support for VMs powered by Hyper-V, VMware vSphere, and Citrix XenServer virtualization platforms
• In-depth OS-level monitoring
• Signature-less heuristics and extensive automation
• Modern behavioral analysis
• Detection of new generation attacks from all vectors
• Automated post-attack remediation
• Single-click rollback to last safe state after ransomware attack
• Instant and automatic immunization across the entire device grid
• Real-time visualization of an attack's progression through your network
• Comprehensive forensics for identifying vulnerabilities
• Centralized web-accessible management console
• HIPAA and PCI compliant

ProSight Active Security Monitoring and Today's Threat Landscape
Over 97% of successful malware attacks could have been blocked by modern security tools. But the industry has come to realize that, unfortunately, some attacks will succeed despite the best defenses. The modern security landscape is too filled with bad actors, including state-sponsored cyber criminals, for any enterprise to be entirely safe. With this in mind, ProSight Active Security Monitoring is designed not just to prevent malware from gaining access to your network, but also to react decisively to any detected penetration. This includes immediate isolation of compromised devices, automatic threat removal, machine-speed immunization of all endpoints via device-resident agents, single-click restore to a safe state, and comprehensive forensics to show you how to bolster your security profile to foil future attacks. By delivering leading-edge protection during all phases of a cyber attack, ProSight ASM provides a comprehensive solution for dealing with the increasingly dire security landscape and avoiding the financial and reputation loss associated with a major security breach.

Endpoints such as desktops, notebooks and smartphones are the most susceptible and most commonly attacked elements of an IT network. ProSight Active Security Monitoring services offer a unified endpoint protection (EPP) platform to handle the complete lifecycle of a cyber attack including blocking, identification, remediation, restoration and analytics. Threats managed by ProSight ASM include:

• File-based attacks like ransomware, trojans, worms, backdoors and payload-based attacks
• File-less and memory-only attacks without disk-based indicators
• Document-based attacks incorporated within macros and Office and Adobe files
• Phishing and spear phishing email-based attacks (which are responsible for a high percentage of security breaches)
• Web browser-based attacks embedded in drive-by downloads, Flash, Java, Javascript, VBS, iframe, html5, and plug-ins
• Live attacks based on scripts like PowerShell, Powersploit, WMI, and VBS
• Credential-based attacks such as credential-scraping, Mimikatz, and tokens

Prevention: Prior to the Attack
New threats are being manufactured fast enough to overwhelm the capacity of signature-based AV platform providers. The industry has broadly recognized the shortcomings of signature-matching EPP since 2012. Since then things have grown worse quickly enough to qualify as a crisis.

ProSight ASM uses intelligent cloud-based resources and reputation services from major vendors to block known threats. This combined with deep file inspection and dynamic blacklisting and whitelisting give ProSight ASM an advantage over traditional AV products. However, prevention is only the first stage of modern AV defense. Sophisticated exploits, file-less and script-based attacks routinely slip by signature-matching systems. As an example, malware packers compress attack code to camouflage malicious software so security researchers and AV software are unable to recognize the threat.

Detection and Mitigation: During the Attack
The second part of the EPP lifecycle involves reacting to a cyber attack while the malicious code is executing. ProSight ASM uses next-generation endpoint protection technology to spot malicious activity caused by any threat that breaks through the first line of defense. In order to compromise data, even file-less threats like a memory-based attack perform recognizable activities such as creating an executable file without permission. ProSight ASM's compact agent monitors activity in every protected endpoint device and uses advanced behavioral threat analysis and full execution context to detect new attacks as soon as they start. When an attack is identified, ProSight ASM at once isolates the impacted endpoint from the network to contain the damage. Since the ProSight ASM agent operates autonomously, endpoints remain secured even when they are disconnected from the Internet.

Cleanup: After a Break-in
After containing an attack, ProSight ASM starts the recovery phase of protection. When ProSight ASM is integrated with Windows Volume Shadow Copy Service (Windows VSS), changes to data caused by a cyber attack can be automatically rolled back to a trusted state with one click. ProSight ASM also logs any system-level files and settings that were altered by the attack and what files were fixed. Whenever ProSight ASM uncovers a new malware binary, the code is flagged and all devices on the network that are protected by agents are immunized against the new attack. Also, the ProSight ASM management console offers extensive forensics such as an intuitive visualization of the attack's storyline across the network from beginning to end. This audit trail of how an attack progressed through the network helps you assess the damage and highlights vulnerabilities in policies or work habits that should be corrected to avoid future breaches.

Download the ProSight Active Security Monitoring Services Datasheet
To view or download a datasheet describing the key features of ProSight Active Security Monitoring, click:
Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)

Additional ProSight Managed Services Available from Progent
In addition to ProSight Active Security Monitoring, Progent's ProSight family of network management services includes other affordable, fixed-price managed services that allow you to outsource key aspects of IT network management including backup and disaster recovery, network infrastructure monitoring and management, email content filtering, VM hosting, and IT documentation management. By partnering with some of the industry's leading technology vendors, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by the world's largest enterprises. Managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the daily monitoring and maintenance for you, so your system scales easily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), pen testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by providing tools for performing common tedious tasks. These include health monitoring, update management, automated remediation, endpoint setup, backup and restore, anti-virus response, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your designated IT management staff and your assigned Progent technical consultant so that potential issues can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing line of real-time reporting utilities created to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Backup and Disaster Recovery Services
  Progent has worked with advanced backup technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and rapid recovery of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other personal devices. With 2FA, when you log into a secured application and enter your password you are requested to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized as this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

• Outsourced/Co-managed Service Desk: Call Center Managed Services
  Progent's Help Center managed services enable your information technology group to outsource Support Desk services to Progent or divide activity for support services seamlessly between your internal network support staff and Progent's extensive pool of IT service engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a transparent extension of your in-house IT support team. User interaction with the Help Desk, provision of technical assistance, problem escalation, trouble ticket generation and tracking, performance measurement, and management of the support database are consistent whether incidents are taken care of by your corporate support staff, by Progent's team, or by a combination. Find out more about Progent's outsourced/co-managed Call Desk services.

• Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection managed service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. Progent ASM services safeguard on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's managed services for patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to defend against ransomware or recover quickly after an attack by a ransomware strain like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, LockBit or Nephilim. Progent will work with you directly to gather information concerning your existing security profile and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that minimizes your vulnerability to a ransomware attack and meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

The Progent Edge
Progent's roster of over 100 IT consultants includes experts who have earned certifications in all facets of network technology associated with small and mid-size businesses. This broad scope of skills positions Progent to be your single point of contact with technology vendors and a reliable source of guidance and troubleshooting know-how to help you manage your business network. Progent has built an especially strong team of data security specialists who can help you protect your information and maximize the business value of your network. Besides the endpoint security offered by ProSight Active Security Monitoring, Progent provides additional managed services and value-priced service packages intended to assist small and mid-size organizations to build and manage networks that deliver enterprise-class security and compliance on a small-business budget.

Progent offers expert support for all endpoints, servers and VMs protected by ProSight Active Security Monitoring. Expertise offered by Progent includes Windows 11 planning and migration consulting, Windows 10 configuration, Linux integration, Mac OS X and macOS support, iPhone and iPad management, Android integration, Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Hyper-V support, and VMware vSphere planning and support. To implement the single-click rollback feature of ProSight Active Security Monitoring, Progent's Windows Server consultants can assist you to configure Windows Volume Shadow Copy Service. In addition, Progent offers remote and on-premises support from certified Cisco CCIE network infrastructure consultants to help you design, secure, or troubleshoot your infrastructure. If your network makes use of public cloud services, Progent can provide the expertise of Microsoft Azure consultants, Amazon AWS consultants, and Google Cloud integration consultants to help you build and manage hybrid networking solutions that seamlessly integrate local and cloud-based resources.

Other Affordable Service Packages Available from Progent
In addition to the ProSight suite of network management services, Progent offers affordable, one-time service packages to assist small and mid-size companies to verify compliance with internal or regulatory security requirements. These low-cost services include security vulnerability evaluation and penetration testing. Progent can also provide high-level disaster recovery planning consulting and business continuity planning consulting to help make sure you can resume your business activity as soon as possible following a catastrophe.

Contact Progent about ProSight Active Security Monitoring Services
To find out more about how Progent can help you set up an affordable, fully managed endpoint security solution with ProSight Active Security Monitoring, call 1-800-993-9400 or visit Contact Progent.