Remote Network Management for Small and Midsize Businesses

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo line of managed services integrates advanced access security technology from Duo, a Cisco Systems subsidiary, to offer two-factor ID validation solutions. Two-factor authentication (2FA) is one of the foundations of modern zero-trust cybersecurity strategy. 2FA utilizes different-band identity verification to build a second level of security on top of just passwords. 2FA counters the most common causes of security break-ins including phishing, brute-force password attacks, and stolen credentials.

Duo's push technology minimizes time and distraction by permitting users to verify who they are simply by tapping "Approve" on the authentication box on their personal smartphone or wearable. This single-touch procedure does away with the necessity to open an email or text message and transcribe a passcode by hand.

Progent's ProSight Duo suite includes three subscription services that progressively add features. ProSight Duo MFA permits organizations to deploy Duo's 2FA service to protect all apps while providing basic policy controls, centralized management, and fast provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA and adds adaptive ID validation controls and extensive endpoint health checking. ProSight Duo Beyond adds the ability to differentiate company as opposed to personal devices, block suspect endpoints, and allow users safe and transparent access to inside applications. Progent is a certified Duo Managed Service Provider and can help your company to plan, implement and manage a modern ID validation system that delivers the highest level of access security without disrupting your users.

Two-factor Authentication
80% of cybersecurity breaches involve compromised passwords. Each service offering in Progent's ProSight Duo catalog of access security solutions can eliminate your risky reliance on password protection by allowing two-factor authentication. With 2FA activated, when you sign into a registered online application and enter your password you are requested to confirm your identity via a device which you have sole ownership of and that uses a separate ("out-of-band") channel. A wide range of devices can be used as this second means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can enroll multiple authentication devices.

Once you verify who you are using your validation device, you are allowed to run your app or access your VPN or remote desktop service. With the Duo Mobile app's push notification feature enabled, you can simply press "Approve" on your supported phone or watch. This improves the login experience by making the authentication procedure virtually instantaneous. For traditional authentication units, such as a hardware token, you can copy a short-term passcode.

Products Offered with ProSight Duo Services
Progent's ProSight Duo family of subscription-based service plans consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security consultants can help you to decide which version of ProSight Duo is appropriate for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-tap authentication for iOS or Android smartphones and watches
• Authentication with a Universal 2nd Factor USB device or biometrics
• Conventional two-factor authentication via a passcode on a token, mobile device, or provided by a network admin
• User self-enrollment and self-management
• Dashboard of all endpoints connected to secured apps
• Policy enforcement based on application, group
• Cloud-based SSO for all apps through an MFA-secured dashboard

• All the capabilities of ProSight Duo
• Unified Endpoint Visibility shows each networked device, not simply managed endpoints
• Flag and monitor unhealthy devices
• Duo Device Health application for laptops and PCs
• Security health visibility for mobile devices
• Policy enforcement based on geo-location
• Blocking options for anonymous networks such as Tor
• Detection of high-risk or problem networks
• Health-based policy enforcement for laptops, PCs and computers
• Prompt users at login to update their software and cybersecurity settings

• All the capabilities included with ProSight Duo Access
• Identification of company-owned as opposed to personally owned laptops, desktops and mobile computers
• Detection of third-party agents like anti-virus running on devices
• Secure access to on-prem websites/apps and SSH servers without needing VPN credential management
• Validation of both user and device trust
• Limit device access to applications based on membership in endpoint management systems
• Control mobile access to applications based on membership in mobile device management systems

Download Importance of Deploying Modern Password Management Tools White Paper
To read or download a white paper describing the importance of deploying up-to-date password management technology, click:
Reasons for Deploying Advanced Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Build an 2FA Solution with ProSight Duo
Progent can help your business to plan, deploy, manage and debug a two-factor ID verification solution based on ProSight Duo managed services. Progent can also help your company to incorporate ProSight Duo 2FA services into a unified, comprehensive cybersecurity system by delivering expertise in all aspects of advanced security tools and services for any combination of cloud, on-premises, work-from-home, and mobile environments.

Progent's Cisco-certified CCIE network experts can help you to set up and debug your Cisco ASA firewalls, switches, VPN devices, and other infrastructure to work with Cisco Duo's secure access services. Progent's certified Azure integration experts, Amazon AWS configuration experts and Google Cloud Platform consultants can assist your business to add the protection of ProSight Duo two-factor authentication to your cloud-hosted applications. Progent's at-home workforce integration specialists can help you to plan and configure protected and resilient remote access for your at-home workers.

Progent also offers rapid access to Microsoft 365 Exchange consultants, SQL Server consultants, and Microsoft 365 consultants assist your organization to plan and implement Duo secure access technology with your critical workloads. Progent's CISSP-certified cybersecurity consultants and CISM-certified IT security specialists can assist your organization to evaluate and elevate your company-wide security posture. Progent can also provide ProSight Active Security Monitoring (ASM) services for AI based endpoint protection powered by SentinelOne.

Other Managed Services Offered by Progent
In addition to ProSight Duo access security services, Progent can provide other low-cost managed service packages that address vital aspects of your IT network such as cybersecurity, backup/recovery, and network infrastructure monitoring and management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same cutting-edge tools and services used by the world's largest enterprises. Popular managed services offered by Progent include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and management for you, so your system expands easily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Basic plans include remote monitoring and management, security, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), pen testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious tasks. These can include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V protection, remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your designated IT management staff and your assigned Progent technical consultant so that potential problems can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of in-depth reporting utilities designed to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow transparent backup and fast recovery of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

• Progent's Outsourced/Shared Service Center: Help Desk Managed Services
  Progent's Call Desk managed services enable your information technology team to offload Help Desk services to Progent or split activity for support services transparently between your internal network support resources and Progent's nationwide pool of certified IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service offers a seamless supplement to your internal network support resources. End user interaction with the Help Desk, provision of support, escalation, ticket creation and updates, performance measurement, and management of the support database are consistent whether incidents are taken care of by your core support organization, by Progent's team, or a mix of the two. Learn more about Progent's outsourced/shared Call Desk services.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. Progent Active Security Monitoring services protect local and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ransomware defense and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Read more about Progent's ProSight IT Asset Management service.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT staff to focus on more strategic projects and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis tools to defend physical and virtual endpoints against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.