Progent Managed IT Services

Progent's Managed Services for Small and Mid-size Businesses
The managed services model for network support is one of the most rapidly expanding segments of the IT services market because it offers an affordable and effective way for businesses to get enterprise-class network management help without being required to create and sustain an IT services staff that is always up to date on at all facets of computing. Progent's managed services include Help Desk outsourcing or sharing, ransomware protection, and patch management. Progent's expanding suite of managed IT services are built to provide companies who have over-stretched IT service teams economical access to cutting-edge IT management technology and skilled personnel.

Managed IT services available from Progent include:

Outsourced/Co-managed Help Center: Support Desk Managed Services
Progent's Support Center managed services permit your information technology staff to offload Call Center services to Progent or split activity for support services seamlessly between your internal network support group and Progent's extensive pool of certified IT service technicians, engineers and subject matter experts (SMEs). Progent's Shared Service Desk provides a seamless supplement to your internal support team. End user interaction with the Service Desk, delivery of technical assistance, problem escalation, trouble ticket creation and tracking, efficiency metrics, and management of the support database are consistent regardless of whether incidents are taken care of by your core IT support resources, by Progent's team, or both. Learn more about Progent's outsourced/shared Help Center services.

Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
Progent's Active Defense Against Ransomware is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. Progent Active Security Monitoring services protect on-premises and cloud-based resources and offers a single platform to address the entire threat progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and solutions integrator. Read more about Progent's ransomware defense and cleanup services.

Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides maximizing the protection and reliability of your computer network, Progent's patch management services allow your IT staff to focus on more strategic projects and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.

Progent Backup/Recovery Management Services: On-premises, Cloud, and Hybrid Data Backup and Recovery Services
Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service. All ProSight DPS products manage and track your backup operations and allow non-disruptive backup and rapid recovery of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or software bugs. Managed services available in the DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly called Altaro Office 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your IT environment.

ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are asked to verify who you are on a device that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this second means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. For more information about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

Advantages of Progent's Managed IT Services
Benefits of Progent's family of managed IT services include:

• Affordable, controlled costs for network monitoring and management
• Proactive service model to minimize downtime
• Automation of key processes like as monitoring, updates, diagnostics, and troubleshooting
• Access to enterprise-class technology and advanced, certified expertise
• Ongoing, transparent deployment of best-in-class technology
• Smooth migration from legacy technology to modern IT platforms
• Improved co-ordination of computer tools and business goals
• World-class expertise for all major facets of IT such as cybersecurity, resilience, disaster recovery and performance
• Freedom for an organization's IT management team to concentrate on core business issues, not the details of computer management