Immediate Online Help for Manhattan Beach California Networks
Fast Phone Support for Manhattan Beach NetworksFor organizations located in Manhattan Beach California, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's online support experts offer excellent leverage due to the fact that they possess the real-world experience and have access to the advanced tools required to solve the majority of network problems quickly. This lowers direct expenses since solutions accumulate fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike many online service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast repairs somehow end up as large tabs. Progent's penchant for solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven methodologies which permit the highest degree of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent's online support team can access your environment remotely without breaching network security.

Progent's powerful technical support reporting system keeps thorough histories of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of services delivered to every client by every Progent engineer. This database of problems and repairs is structured as an easily searchable internal database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and permit fast access to vendors' in-house product engineers so Progent's remote service experts can determine the best resolutions promptly.

Online technical support services offered by Progent to businesses in Manhattan Beach California include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create advanced network resilience. Progent takes care of the daily monitoring and maintenance for you, so your system expands easily without holding you back. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your client-server infrastructure by offering tools for streamlining common tedious tasks. These include health checking, update management, automated repairs, endpoint deployment, backup and recovery, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your designated IT personnel and your assigned Progent consultant so potential issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of critical files/folders, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other personal devices. With 2FA, when you log into a protected application and enter your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be used for this second means of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. For details about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Service Desk offers a smooth extension of your in-house IT support team. Client access to the Help Desk, provision of technical assistance, issue escalation, trouble ticket creation and updates, performance measurement, and management of the service database are cohesive whether issues are taken care of by your in-house network support resources, by Progent, or by a combination. You have unrestricted flexibility to extend or reduce your part of support activity as circumstances demand. Progent takes care of startup deployment and onboarding of the professional services PSA software as well as documentation, testing and education. To find out more about ProSight Shared Call Desk, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network professionals offers your workers in Manhattan Beach California quick assistance from an efficient technical support resource with years of background offering phone support and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center the reputation as a major enabler of company success, and Progent's aim is to solve rather than merely annotate network issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff offers online professional engineering support and education in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Office Excel. To find out more information about Progent's expertise, programming, and education services, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Manhattan Beach California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By spotting looming problems before they grow into downtime, automated monitoring can minimize inconvenient and costly information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support a mix of operating systems.
How Your Manhattan Beach Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Manhattan Beach California, Progent's phone-based computer support specialists can deliver expert and economical IT help whenever your organization has to have it. Over 20 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Manhattan Beach office relies on a regular independent consultant or employs an in-house IT staff that know how to deal with typical network issues, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to fix sudden system emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Companies in Manhattan Beach California
Progent's remote IT consulting services allow your Manhattan Beach organization to have the advantages of on-call, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will derive added business value by becoming more reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Manhattan Beach California, local computer service providers, whether consisting of freelance consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, IT crises sometimes spring up when local resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online service experts give you an easy, fast, and affordable solution to augment your regular help and to convey valuable knowledge to improve your capability to deal with future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller businesses commonly rely on independent freelance consultants. While independent service people have smaller internal costs than larger consulting companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may require your business to wait for assistance during an emergency. As your company grows, network unavailability and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve service experts to insure your network is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Companies typically begin with an information architecture implemented on a modest budget. Without a strong infrastructure, band-aid repairs can get piled onto a weak foundation. When a network grows, stability and expandability problems can hinder the success of the business. Such badly designed systems require proper analysis, smart long-term planning, and wide IT expertise to upgrade to a network architecture able to deliver the solid foundation to handle current business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations require advice and technical training to negotiate an increasingly complex array of technology options available for promoting business growth and enhancing efficiency. They do not need a computer engineer who is trying to resell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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