Immediate Remote Technical Support for Chatsworth California Computer Systems
Urgent Remote Technical Support for Chatsworth SystemsFor companies located in Chatsworth California, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the practical experience and have access to the sophisticated tools needed to solve most information system problems rapidly. Efficient support reduces direct costs since service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for remote support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical remote service organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid scenarios where speedy. minor fixes somehow turn into major invoices. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies which promote the highest level of efficiency for remote engineering help and troubleshooting for IT networks of any size. Progent's remote service group can interface to your company's system without compromising network security.

Progent's proven technical support database system includes comprehensive documentation for the support that Progent's customers have been provided. Progent's staff service personnel have access to the history of assistance provided to every customer by any Progent consultant. This database of trouble tickets and solutions is organized as a conveniently accessible proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast access to vendors' internal support staff so Progent's online service specialists can come up with the most efficient solutions in the least time.

Remote services offered by Progent to businesses in Chatsworth California include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the daily monitoring and management for you, so your network scales easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Entry-level plans include RMM, security, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT management staff and your Progent consultant so emerging problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and allow transparent backup and rapid recovery of critical files/folders, applications, system images, and VMs. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or software bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and enter your password you are requested to confirm who you are on a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be used as this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register several verification devices. For more information about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Help Desk Service provides a seamless supplement to your core IT support group. Client access to the Service Desk, provision of support, escalation, ticket creation and tracking, performance measurement, and management of the support database are consistent whether issues are resolved by your internal IT support group, by Progent, or both. Your business has complete versatility to expand or reduce your share of technical support activity as circumstances demand. Progent takes care of initial deployment and provisioning of the professional services PSA software plus documentation, validation and education. To find out more about ProSight Co-Managed Call Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute critical projects within budget and on time. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting support can support you in establishing an effective new Help Desk Call Center or improving your current one, identifying or customizing Help Desk Call Center software products to handle the particular demands of your business, or adding temporary online staff to work with your internal Call Center team to deal with unusually busy scenarios like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your clients in Chatsworth California rapid assistance from an effective network service resource with substantial experience offering telephone-based consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a key driver of business success, and Progent's target is to resolve rather than just report network issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts staff can supply phone-based advanced consulting support and education in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To learn additional information on Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Chatsworth California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM for your business so that your IT support is proactive and automated. By detecting possible problems before they evolve into network outages, automated monitoring can minimize stressful and costly information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a combination of operating systems.
How Your Chatsworth Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Chatsworth California, Progent's online computer support specialists are ready to provide expert and economical system help whenever your company has to have it. Over two decades of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix network problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Chatsworth business relies on a local freelance support technician or employs an in-house organization that know how to handle common network problems, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to fix sudden network crises or especially complex integration problems.

Benefits of Progent's IT Support for Companies in Chatsworth California
Progent's online support services allow your Chatsworth business to enjoy the advantages of immediate, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your information system will derive added business value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most offices in Chatsworth California, local computer support providers, whether made up of freelance consultants or an in-house maintenance staff, can resolve the majority of technical issues. On the other hand, serious problems can occur when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local service personnel. In these instances, Progent's online support specialists give you an easy, fast, and budget-friendly solution to supplement your regular help and to transfer valuable information to improve your capability to deal with future issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices often depend on independent freelance service providers. While independent consultants have smaller internal costs than big service companies and can often charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of fallback personnel may require your company to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with critical applications become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your network is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically begin with an IT system implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed environments need careful analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a system infrastructure able to provide the stable foundation to meet critical business requirements and facilitate future growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complex maze of technology options available for accelerating business success and improving productivity. They do not need a network consultant who is motivated to earn a commission on a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, in the trenches of network support, performing a wide variety of IT tasks for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical help, but also a consultant with proven methods for using technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be forced to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by each consultant to each client. The discipline of documenting and organizing service records allows more efficient support and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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