Fast and Affordable Online Support for Pasadena California Computer Networks
Immediate Online Support for Pasadena NetworksFor businesses located in Pasadena California, Progent provides remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage because they have the real-world experience and have access to the advanced tools required to resolve the majority of information system problems rapidly. This reduces immediate expenses because solutions use up minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more in indirect expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged only for the services that you receive. In contrast to typical online support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where quick repairs somehow end up as big tabs. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and field-proven processes that promote the maximum level of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent's Technical Response Center can communicate with your company's computer system remotely without violating network security.

Progent's sophisticated technical support database system keeps comprehensive histories for all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of all help delivered to every Progent client by every Progent consultant. This archive of trouble tickets and solutions is structured as a conveniently accessible support database that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's online consulting experts can arrive at optimal resolutions promptly.

Remote technical support services available from Progent to clients in Pasadena California include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based services intended to allow small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your network expands readily without holding you back. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your complete technology safety net. Basic plans include remote monitoring and management (RMM), security, monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any looming problems can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your client-server infrastructure by offering an environment for streamlining common tedious jobs. These include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V defense, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your designated IT management personnel and your Progent technical consultant so that emerging issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast recovery of vital files, applications, system images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and give your password you are asked to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your corporate network support organization. Client access to the Service Desk, provision of technical assistance, issue escalation, ticket generation and tracking, efficiency measurement, and management of the support database are consistent whether issues are taken care of by your corporate support staff, by Progent's team, or both. You have unrestricted flexibility to expand or shrink your share of support activity as needed. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software plus documentation, testing and education. For more information about ProSight Shared Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT team to focus on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or enhancing your current organization, selecting or modifying Call Center software to meet the special needs of your business, or adding occasional online staff to reinforce your existing Help Desk group during demanding events such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Pasadena California fast contact with an effective network service group with extensive background delivering telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a solid driver of business performance, and Progent's goal is to solve rather than merely track technical problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides online professional engineering expertise and training in key application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center2, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Pasadena California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to accommodate your business so your computer maintenance is proactive and automated. By exposing potential trouble spots before they result in downtime, proactive monitoring can minimize disruptive and expensive service failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that support multiple platforms.
How Your Pasadena Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Pasadena California, Progent's online computer support specialists can deliver effective and affordable IT support whenever your company requires it. More than two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve network problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Pasadena business deals with a local independent consultant or maintains an in-house organization that know how to deal with common computer issues, Progent's Microsoft certified engineers can provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to fix unexpected network emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Organizations in Pasadena California
Progent's online network troubleshooting services allow your Pasadena company to enjoy the benefits of immediate, enterprise-level IT support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most companies in Pasadena California, local computer support providers, whether consisting of independent consultants or a full-time maintenance staff, can deal with the majority of technical issues. On the other hand, IT crises can spring up when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local support personnel. In these situations, Progent's online support professionals give you an easy, fast, and affordable way to supplement your local resources and to transfer valuable knowledge to increase your capability to handle future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies commonly depend on independent freelance consultants. Although independent consultants have less internal costs than larger support firms and can often charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback help may force your company to wait for help during an IT crisis. As your business expands, system unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup service experts to make sure your IT system is always up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often begin with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get thrown onto an unstable foundation. When a company grows, reliability and scalability issues can hinder the success of the business. Such poorly designed systems need proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a system infrastructure that can provide the solid foundation to meet current business demands and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller organizations need guidance and technical education to negotiate an ever more complex maze of technology options available for accelerating business success and enhancing productivity. Businesses hardly need a network engineer who is trying to resell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align IT expertise with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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