Fast Remote Support for Long Beach California Computer Systems
Fast Phone Consulting for Long Beach NetworksFor businesses located in Long Beach California, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools needed to solve the majority of information system issues quickly. This reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating system downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is especially important in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical online service companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where fast repairs somehow end up as substantial tabs. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of optimized technologies and proven processes which ensure the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can connect to your company's system without breaching network security.

Progent's sophisticated service reporting application keeps detailed documentation for the support that Progent's customers have been provided. Progent's team service personnel have access to the records of all help delivered to every Progent client by any engineer. This archive of problems and fixes is organized as a quickly accessible support knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's online consulting experts can come up with optimal resolutions in the least time.

Remote technical support services available from Progent to customers in Long Beach California include:

ProSight Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight series of outsourced network management services covers all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent handles the necessary monitoring and maintenance for you, so your network scales easily without becoming an obstacle. For a low and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Basic packages include remote monitoring and management (RMM), security, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your client-server infrastructure by providing an environment for streamlining common tedious jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT personnel and your assigned Progent consultant so that emerging issues can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting plug-ins designed to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable transparent backup and fast recovery of important files, applications, images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured online account and enter your password you are asked to verify who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register several verification devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Help Desk Service offers a smooth supplement to your in-house support group. User interaction with the Service Desk, delivery of support services, problem escalation, trouble ticket generation and updates, performance measurement, and maintenance of the service database are consistent whether issues are resolved by your in-house IT support group, by Progent, or by a combination. Your business has complete flexibility to expand or reduce your share of IT support work as required. Progent provides startup deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and training. For more information about ProSight Shared Support, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to execute major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk or enhancing your current one, identifying or customizing Help Desk application software to address the unique demands of your business, or adding occasional phone support staff to supplement your internal Help Desk Call Center resources during high-demand events such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of veteran information technology consultants provides your computer users in Long Beach California instant access to an efficient support resource with years of experience providing telephone-based help and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a significant driver of company performance, and Progent's intent is to resolve instead of merely track IT issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth engineering support and training in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read more information concerning Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Long Beach California remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune Operations Manager to fit your environment so your network support is proactive rather than reactive. By exposing potential issues before they expand into downtime, remote monitoring can minimize stressful and expensive network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on a combination of platforms.
How Your Long Beach Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Long Beach California, Progent's online network support engineers are ready to provide effective and economical IT support whenever your organization has to have it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Long Beach business relies on a regular independent support technician or maintains an in-house organization that know how to deal with typical computer problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to handle unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Companies in Long Beach California
Progent's online IT consulting services enable your Long Beach business to enjoy the advantages of immediate, world-class network support without the expense of maintaining a full-time IT staff. Your information system will acquire added business value by being increasingly available, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in Long Beach California, local network support providers, whether represented by independent consultants or a full-time maintenance staff, can take care of typical technical problems. However, IT crises might occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service personnel. In these instances, Progent's online support experts give you a convenient, fast, and economical way to supplement your regular help and to transfer valuable knowledge to improve your capability to handle future problems locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller businesses commonly rely on independent freelance service providers. While freelance service people carry smaller overhead than big consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of reserve help may force your company to go without help during an emergency. As your network expands, system unavailability and problems with critical software are more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service expertise to insure your network remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies typically begin with an information architecture created on a modest budget. Lacking a robust infrastructure, band-aid repairs often get piled onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the productivity of the organization. These badly built environments need proper assessment, intelligent strategic planning, and wide technical expertise to upgrade to a network infrastructure able to offer the stable foundation to meet current business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies need advice and technical training to navigate through an ever more complex array of technology alternatives available for promoting business success and enhancing productivity. Businesses hardly need a computer engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match IT consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT experience, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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