Immediate Remote Support for Santa Monica California Networks
Fast Online Technical Support for Santa Monica NetworksFor businesses in Santa Monica California, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems rapidly. This lowers immediate expenses because solutions accumulate minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is especially valuable for organizations that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. In contrast to many online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from scenarios where fast repairs manage to end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies that permit the maximum level of efficiency for remote consulting and repair for IT networks of any size. Progent's remote service group can interface to your company's environment remotely without violating corporate security.

Progent's sophisticated technical support reporting system maintains detailed documentation of all service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services provided to each customer by any consultant. This archive of anomalies and fixes is structured as a conveniently accessible proprietary knowledge base that enables Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up additional massive technical databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can find the most efficient solutions promptly.

Remote technical services available from Progent to clients in Santa Monica California include:

ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based services designed to enable small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's top corporations. The ProSight line of outsourced network management services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent handles the daily monitoring and management for you, so your system scales easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include RMM, security, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing an environment for streamlining common tedious tasks. These include health monitoring, update management, automated repairs, endpoint configuration, backup and recovery, A/V response, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your designated IT management personnel and your assigned Progent technical consultant so that emerging issues can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting utilities created to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and rapid restoration of important files, applications, system images, and VMs. ProSight DPS lets you avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software glitches. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be used for this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Shared Help Center Services
    Progent's Co-managed Service Desk offers a transparent extension of your core support resources. User access to the Service Desk, provision of technical assistance, problem escalation, ticket creation and tracking, efficiency measurement, and maintenance of the service database are cohesive regardless of whether issues are resolved by your internal support group, by Progent's team, or by a combination. You have complete versatility to expand or shrink your share of support work as required. Progent provides startup installation and onboarding of the professional services PSA software plus workflow documentation, validation and training. To find out more about ProSight Co-Managed Help Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the protection and functionality of your computer network, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and activities that derive the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or enhancing your established one, selecting or enhancing Help Desk Call Center software to address the particular demands of your corporation, or adding occasional online staff to work with your existing Help Desk team to handle unusually busy scenarios like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your computer users in Santa Monica California instant access to an effective network service resource with extensive background delivering phone consulting and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a key enabler of company efficiency, and Progent's target is to solve rather than just record IT issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth engineering support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Santa Monica California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize Operations Manager for your business so your IT maintenance is proactive rather than reactive. By detecting emerging issues before they result in crashes, remote monitoring can ward off stressful and costly network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that support multiple OS platforms.
How Your Santa Monica Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Santa Monica California, Progent's phone-based network support engineers can deliver expert and economical IT help the instant your organization requires it. Over two decades of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Santa Monica company has a local independent support technician or maintains a full time IT staff that know how to handle typical network problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to address sudden system crises or particularly tough integration problems.

Benefits of Progent's Network Help for Offices in Santa Monica California
Progent's remote network troubleshooting services enable your Santa Monica business to enjoy the benefits of timely, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will acquire greater business worth by being increasingly available, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    With most businesses in Santa Monica California, nearby computer support resources, whether represented by outside consultants or a full-time IT staff, can handle the majority of network issues. On the other hand, serious problems may occur when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support personnel. In these situations, Progent's online support specialists offer an easy, fast, and affordable way to supplement your local help and to convey valuable information to increase your capability to handle downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller businesses commonly rely on independent freelance consultants. While freelance consultants have smaller overhead than big consulting organizations and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of backup help may force your company to go without help during an emergency. As your company grows, system downtime and problems with vital applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service experts to insure your network is always available.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the business. Such poorly designed environments require careful analysis, intelligent strategic planning, and wide technical expertise to evolve to a network infrastructure that can offer the solid foundation to handle current business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller organizations require advice and technical training to negotiate an ever more complex maze of technology alternatives available for accelerating business success and improving efficiency. They hardly need a network engineer who is trying to sell a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, at the forefront of network service, executing a broad range of technical projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This means that you get not only world-class technical skills, but also a consultant with field-tested approaches for using computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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