Ransomware Defense and Remediation Solutions

Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware requires time to work its way across a network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT staff are likely to take longer to recognize a breach and are less able to organize a rapid and coordinated response. The more lateral movement ransomware can manage within a victim's system, the longer it takes to restore basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist you to identify and quarantine breached devices and protect undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's 24-hour Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services
Modern variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and effectively throws the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom fee in exchange for the decryption tools needed to unlock scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an extra ransom for not posting this information or selling it. Even if you can restore your system to an acceptable point in time, exfiltration can pose a major issue according to the nature of the stolen information.

The recovery process after a ransomware attack has several distinct stages, the majority of which can proceed concurrently if the response team has enough people with the necessary skill sets.

• Containment: This urgent first step involves blocking the sideways spread of the attack across your network. The longer a ransomware attack is allowed to run unchecked, the longer and more expensive the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine activities include cutting off infected endpoint devices from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
• Operational continuity: This involves restoring the IT system to a basic acceptable level of functionality with the shortest possible delay. This effort is usually the top priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This project also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and line-of-business apps, network architecture, and protected remote access management. Progent's recovery experts use state-of-the-art collaboration platforms to organize the complex recovery effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's management and network support staff to prioritize tasks and to get vital services on line again as fast as feasible.
• Data recovery: The work required to restore files damaged by a ransomware assault depends on the condition of the systems, the number of files that are affected, and what recovery techniques are required. Ransomware assaults can destroy critical databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical platforms depend on SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted OST files may exist on staff desktop computers and notebooks that were not connected at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
• Implementing advanced AV/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the same anti-virus technology implemented by some of the world's largest enterprises such as Walmart, Citi, and Salesforce. By delivering in-line malware filtering, identification, mitigation, repair and forensics in a single integrated platform, ProSight ASM reduces TCO, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
• Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the insurance carrier; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryptor tool; debugging decryption problems; building a pristine environment; mapping and reconnecting drives to reflect precisely their pre-attack condition; and reprovisioning computers and services.
• Forensics: This activity is aimed at uncovering the ransomware assault's progress throughout the network from beginning to end. This history of the way a ransomware assault progressed through the network assists your IT staff to assess the damage and brings to light vulnerabilities in policies or work habits that need to be rectified to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensics is typically assigned a top priority by the insurance provider. Because forensics can take time, it is vital that other important activities such as operational continuity are pursued concurrently. Progent maintains an extensive roster of information technology and security professionals with the knowledge and experience needed to perform activities for containment, business resumption, and data restoration without interfering with forensic analysis.

Download Datasheet: Progent's Ransomware Endpoint Detection and Response (EDR) Services
To see a datasheet about Progent's ransomware endpoint detection and response (EDR) services, click:
Progent's Progent's Ransomware Endpoint Detection and Response (EDR) Services Datasheet. (PDF - 748 KB)

Contact Progent for Ransomware Cleanup Services
For ransomware system recovery consulting services, phone Progent at 800-462-8800 or see Contact Progent.