Fast and Affordable Online Help for Newark New Jersey Information Networks
Immediate Remote Support for Newark NetworksFor companies located in Newark New Jersey, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional value because they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of network problems rapidly. This reduces direct expenses because solutions use up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves additionally with incidental expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote technical support know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are charged only for the services that you receive. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where fast repairs manage to turn into substantial tabs. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-proven methodologies which promote the highest level of efficiency for online consulting and repair for information networks of all sizes. Progent's Technical Response Center can interface to your computer system without violating network security.

Progent's proven technical support reporting system maintains extensive documentation for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance provided to each client by any engineer. This history of problems and resolutions is organized as a readily accessible internal knowledge base that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft open up additional vast technical databases and permit fast access to vendors' internal product engineers so Progent's remote consulting specialists can find the best solutions in the least time.

Online support services available from Progent to companies in Newark New Jersey include:

ProSight Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, subscription-based managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight line of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent handles the daily monitoring and maintenance for you, so your system scales readily without becoming an obstacle. For a low and predictable monthly subscription, Progent's full-service IT group can be your complete technology safety net. Basic packages include RMM, cybersecurity, automatic monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your network, server, and desktop devices by offering tools for streamlining common tedious jobs. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your specified IT management staff and your assigned Progent technical consultant so that emerging issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting plug-ins designed to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup processes and allow transparent backup and fast restoration of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm who you are on a device that only you possess and that uses a different network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Co-managed Help Center Services
    Progent's Shared Help Desk Service provides a smooth supplement to your corporate network support staff. Client access to the Service Desk, delivery of support, issue escalation, ticket creation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether issues are resolved by your in-house network support group, by Progent, or a mix of the two. You have complete versatility to extend or reduce your share of support activity as required. Progent takes care of initial installation and onboarding of the professional services automation software plus workflow documentation, validation and education. For more information about ProSight Co-Managed Call Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and functionality of your IT environment, Progent's patch management services allow your IT team to focus on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network experts offers your clients in Newark New Jersey fast communication with an efficient technical support group with extensive experience delivering phone support and remote repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of company productivity, and Progent's goal is to solve rather than simply annotate network problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group provides online advanced consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's consulting, custom development, and training services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center2, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Newark New Jersey remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By spotting looming problems before they evolve into network outages, automated monitoring can avoid inconvenient and costly network failures. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on a combination of operating systems.
How Your Newark Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Newark New Jersey, Progent's online computer support specialists are ready to deliver effective and affordable system support the instant your organization has to have it. Over two decades of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Newark office has a regular freelance support technician or employs an in-house organization that know how to deal with common computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to fix sudden system crises or especially tough integration projects.

Benefits of Progent's Network Help for Companies in Newark New Jersey
Progent's remote IT consulting services enable your Newark organization to enjoy the benefits of on-call, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your network will acquire added business worth by becoming more available, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    With most companies in Newark New Jersey, local computer support resources, whether represented by outside consultants or a full-time IT staff, can handle the majority of network problems. However, major troubles can strike when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call service experts give you an easy, fast, and affordable solution to augment your regular help and to transfer valuable information to increase your capability to deal with future problems locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller organizations often rely on independent freelance service providers. While freelance consultants carry smaller overhead than larger support organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your network grows, system downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies typically start with an information architecture created on a modest budget. Lacking a robust framework, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such poorly built systems require careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to offer the stable foundation to handle vital business requirements and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller businesses need guidance and technical education to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving productivity. They do not need a computer consultant who is attempting to resell a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT experience, refined support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of network support, performing a wide variety of IT tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person help per minute. Consequently, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be tempted to permit minor problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by every consultant to each customer. The practice of documenting and organizing service records results in more effective service and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who won't let go of vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive availability losses.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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