Fast and Affordable Online Technical Support for New York City New York Computer Systems
Urgent Phone Support for New York City SystemsFor businesses located in New York City New York, Progent provides online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers provide excellent value because they have the practical background and have access to the advanced technology needed to solve the majority of information system issues rapidly. This lowers immediate expenses because solutions accumulate minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to typical online service companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast fixes somehow end up as big invoices. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-proven methodologies which permit the highest degree of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent's Technical Response Center can connect to your company's computer system without compromising network security.

Progent's powerful service reporting system keeps comprehensive documentation for all support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of support provided to every Progent client by every consultant. This archive of anomalies and fixes is structured as a readily searchable internal database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft open up additional massive support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's remote consulting experts are able to come up with optimal resolutions quickly.

Online services offered by Progent to customers in New York City New York include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, subscription-based services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight line of network monitoring and management services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your network expands readily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include RMM, cybersecurity, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and restore, anti-virus defense, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your specified IT personnel and your Progent technical consultant so potential problems can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting tools created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and enable non-disruptive backup and fast restoration of important files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to verify who you are on a device that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be used as this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. For details about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Help Desk Service offers a seamless supplement to your in-house network support staff. Client access to the Service Desk, provision of support services, problem escalation, ticket generation and updates, efficiency metrics, and management of the service database are consistent regardless of whether incidents are taken care of by your in-house support resources, by Progent, or by a combination. Your business has complete flexibility to expand or reduce your share of support activity as needed. Progent provides startup deployment and onboarding of the professional services PSA software plus documentation, testing and training. To find out more about ProSight Co-Managed Help Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk team of experienced network professionals provides your clients in New York City New York instant access to a dependable support group with substantial background providing telephone-based support and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a solid contributor to company performance, and Progent's aim is to resolve instead of merely annotate technical problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff provides online and in-depth engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more on Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in New York City New York remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to fit your business so that your computer support is proactive rather than reactive. By uncovering looming trouble spots before they grow into full-scale emergencies, automated monitoring can ward off stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a combination of platforms.
How Your New York City Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in New York City New York, Progent's phone-based network support specialists can deliver professional and economical IT support whenever your company requires it. More than two decades of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your New York City business works with a regular independent support technician or maintains a full time IT staff that know how to handle typical network problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your usual service personnel either don't have the time or the expertise to resolve unexpected network crises or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in New York City New York
Progent's online network troubleshooting services enable your New York City organization to experience the advantages of on-call, expert IT support without the expense of managing a full-time IT staff. Your network will derive added business worth by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    For most offices in New York City New York, nearby computer support providers, whether consisting of independent consultants or an internal IT staff, can handle typical technical problems. However, serious problems can strike when your regular resources are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your usual support people. In these situations, Progent's on-call service specialists give you a convenient, quick, and affordable way to supplement your local help and to transfer useful knowledge to increase your capability to deal with downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller offices often rely on individual freelance service providers. While freelance service people have less internal costs than big service firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback help may force your business to go without assistance during an IT crisis. As your network grows, system downtime and problems with critical applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your IT system remains available.

  • Create a Solid Foundation for Smooth Growth
    Companies often begin with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get thrown on top of a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These badly built environments need proper assessment, smart long-term planning, and wide IT knowledge to upgrade to a network architecture able to provide the stable foundation to meet critical business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need advice and technical training to negotiate an ever more complex array of product alternatives capable of promoting business growth and improving efficiency. These companies do not need a computer engineer who is trying to sell a certain vendor's technology. Network support and product selling can lead to a situation where the proposed solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical consulting with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT background, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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