Immediate Remote Technical Support for Brooklyn New York Information Networks
Fast Online Support for Brooklyn SystemsFor organizations in Brooklyn New York, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online support experts offer excellent value because they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues rapidly. Efficient support lowers direct costs since service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to many remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where quick fixes manage to end up as major bills. Progent's skill at handling problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and proven processes which ensure the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent's online support team can communicate with your computer system without breaching network security.

Progent's advanced technical support reporting system keeps comprehensive histories of the support that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance provided to each customer by every Progent consultant. This archive of problems and responses is structured as a quickly accessible support database that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's remote service specialists are able to come up with the most efficient resolutions quickly.

Remote support services available from Progent to customers in Brooklyn New York include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight series of network management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent handles the necessary monitoring and maintenance for you, so your system scales smoothly without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Basic packages include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious tasks. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your specified IT staff and your Progent technical consultant so potential issues can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting utilities created to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and rapid recovery of vital files, apps, images, and VMs. ProSight DPS helps you avoid data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious insiders, or software bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and give your password you are requested to verify your identity via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this added form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Service Desk provides a seamless extension of your core network support resources. End user access to the Help Desk, provision of support services, problem escalation, ticket creation and tracking, efficiency metrics, and management of the service database are cohesive whether incidents are taken care of by your in-house IT support resources, by Progent, or by a combination. You have complete versatility to expand or reduce your part of technical support activity as needed. Progent provides startup deployment and onboarding of the professional services PSA software as well as documentation, testing and education. For details about ProSight Co-Managed Support, refer to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT team to concentrate on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting support can guide you in establishing an efficient new Call Center or improving your current one, selecting or modifying Help Desk Call Center software products to meet the particular requirements of your business, or adding occasional phone support personnel to reinforce your existing Help Desk team to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Brooklyn New York quick access to a reliable support group with years of experience delivering telephone-based support and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a major enabler of business success, and Progent's policy is to fix instead of just annotate technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced consulting expertise and training in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Brooklyn New York remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By uncovering potential issues before they result in crashes, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a variety of OS platforms.
How Your Brooklyn Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Brooklyn New York, Progent's phone-based computer support engineers can provide professional and economical system support whenever your company needs it. More than 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Brooklyn business has a regular freelance support technician or maintains a full time IT staff that know how to deal with ordinary computer problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to handle sudden network crises or particularly tough integration projects.

Benefits of Progent's IT Support for Organizations in Brooklyn New York
Progent's remote technical help services enable your Brooklyn company to realize the advantages of timely, enterprise-level network support without the expense of managing an in-house IT staff. Your information system will derive added business worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most offices in Brooklyn New York, nearby computer service providers, whether made up of freelance consultants or an internal maintenance staff, can take care of typical technical problems. However, major troubles sometimes strike when your regular resources are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite service technicians. In these instances, Progent's online support experts offer an easy, quick, and budget-friendly way to supplement your regular resources and to pass on useful knowledge to improve your capability to deal with future issues in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller businesses often depend on independent freelance consultants. While freelance consultants carry smaller internal costs than larger service organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the absence of fallback help may require your company to wait for help during an IT crisis. As your business grows, network unavailability and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your network stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Companies typically start with an IT architecture created on a modest budget. Without a proper infrastructure, slap-dash repairs often get thrown onto a shaky foundation. As a network grows, stability and expandability issues can impede the productivity of the business. These badly built systems require careful assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a system infrastructure that can provide the solid foundation to handle critical business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller businesses require guidance and technical education to navigate through an increasingly complicated array of product alternatives capable of accelerating business success and improving efficiency. These companies hardly need a network consultant who is attempting to resell a certain vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the true needs of a business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align IT consulting with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of network support, executing a broad variety of technical projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every staff member to each client. The practice of detailing and organizing service activity results in more effective service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who won't release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from painful and costly service losses.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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