Fast and Affordable Online Help for Akron Ohio Computer Networks
Fast Online Help for Akron SystemsFor companies in Akron Ohio, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the services of CISSP-qualified security experts to help with high-level security design and troubleshooting issues.

Progent's online support engineers provide exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools required to solve most network issues rapidly. This reduces direct costs since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization benefits even more in indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. In contrast to typical online service firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent situations where quick solutions somehow end up as large tabs. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and field-tested methodologies that ensure the highest level of efficiency for remote consulting and repair for information systems of all sizes. Progent's online support team can access your network remotely without breaching system security.

Progent's proven service reporting application maintains thorough histories describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of services delivered to every customer by any Progent engineer. This archive of problems and solutions is organized as a readily retrievable proprietary knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft open up additional vast technical databases and permit fast access to vendors' internal engineering staff so Progent's online consulting specialists can find the most efficient resolutions quickly.

Online support services available from Progent to companies in Akron Ohio include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all critical areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to create leading-edge IT resilience. Progent handles the necessary monitoring and maintenance for you, so your system scales smoothly without holding you back. For a low and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Basic packages include RMM, cybersecurity, monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so any potential issues can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming jobs. These include health monitoring, patch management, automated remediation, endpoint setup, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your designated IT management personnel and your assigned Progent technical consultant so that emerging issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow transparent backup and rapid restoration of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are asked to verify your identity on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple verification devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk offers a seamless supplement to your in-house support staff. End user interaction with the Service Desk, delivery of support, problem escalation, ticket generation and tracking, performance metrics, and management of the service database are cohesive whether incidents are taken care of by your core network support organization, by Progent, or by a combination. Your business has unrestricted versatility to expand or shrink your part of support work as circumstances demand. Progent provides startup deployment and provisioning of the professional services automation software as well as workflow documentation, testing and training. To find out more about ProSight Shared Call Desk, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center team of experienced network professionals provides your workers in Akron Ohio instant contact with a reliable network service resource with substantial experience delivering phone help and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's goal is to solve instead of just report technical problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based advanced consulting support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Akron Ohio online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune SCOM for your environment so your network support is proactive and automated. By detecting possible trouble spots before they grow into full-scale emergencies, system monitoring can minimize inconvenient and costly network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments powered by a combination of platforms.
How Your Akron Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Akron Ohio, Progent's phone-based computer support specialists can deliver effective and affordable system support the moment your organization needs it. More than two decades of providing online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Akron office relies on a local independent consultant or maintains an in-house organization that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected network crises or particularly complex integration projects.

Advantages of Progent's IT Support for Companies in Akron Ohio
Progent's remote IT consulting services enable your Akron company to have the advantages of on-call, world-class network support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by becoming more available, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most companies in Akron Ohio, nearby computer support providers, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of technical issues. However, IT crises sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support people. In these situations, Progent's online support professionals provide an easy, quick, and budget-friendly solution to supplement your local resources and to convey useful information to improve your ability to resolve future issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices often depend on independent freelance consultants. While freelance consultants have smaller overhead than big support companies and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your network grows, network downtime and problems with critical software become more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically start with an IT architecture created on a modest budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the organization. These badly designed systems require careful assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet critical business requirements and facilitate future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations need guidance and technical education to negotiate an increasingly complicated maze of product options available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is trying to sell a specific vendor's products. Network support and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, refined remote support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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