Immediate Remote Help for Cincinnati Ohio Information Networks
Fast Remote Support for Cincinnati SystemsFor organizations located in Cincinnati Ohio, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers offer excellent value because they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of information system issues rapidly. Efficient support lowers direct costs since solutions use up fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves even more with incidental costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical online service firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing save you from situations where fast repairs somehow turn into substantial invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized tools and field-proven processes that allow the maximum degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent's online support team can communicate with your computer system remotely without compromising corporate security.

Progent's proven customer support reporting application includes detailed histories describing the service that Progent's clients have received. Progent's staff engineers have access to the specifics of services rendered to every client by every Progent consultant. This history of issues and resolutions is stored as a conveniently accessible support knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft open up additional extensive technical databases and allow quick access to manufacturers' internal support staff with the result that Progent's remote service experts can determine optimal resolutions in the least time.

Online support services offered by Progent to customers in Cincinnati Ohio include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system expands readily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Entry-level plans include RMM, cybersecurity, monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing tools for performing common time-consuming tasks. These can include health monitoring, patch management, automated remediation, endpoint setup, backup and recovery, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your specified IT management staff and your Progent consultant so that potential problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting utilities designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid restoration of critical files/folders, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are asked to verify your identity via a unit that only you possess and that uses a different network channel. A broad range of out-of-band devices can be used for this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service offers a smooth supplement to your in-house support resources. User interaction with the Help Desk, delivery of support services, problem escalation, ticket creation and updates, performance measurement, and maintenance of the service database are consistent regardless of whether issues are resolved by your core IT support resources, by Progent's team, or by a combination. You have unrestricted flexibility to extend or shrink your part of technical support activity as required. Progent takes care of startup installation and provisioning of the professional services automation (PSA) software plus workflow documentation, validation and training. To learn more about ProSight Co-Managed Help Desk, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information system. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk or revamping your existing one, identifying or customizing Call Center software products to address the particular needs of your business, or adding temporary phone support staff to supplement your internal Help Desk team to handle demanding scenarios such as software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center team of seasoned information technology professionals gives your computer users in Cincinnati Ohio fast assistance from a reliable network service resource with years of experience offering telephone-based consulting and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a solid contributor to company productivity, and Progent's intent is to resolve instead of just annotate IT problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff provides phone-based advanced engineering expertise and training in special business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn more on Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Cincinnati Ohio remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to accommodate your business so your network maintenance is proactive and automated. By uncovering potential issues before they evolve into network outages, remote monitoring can head off stressful and costly service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments based on a mix of operating systems.
How Your Cincinnati Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Cincinnati Ohio, Progent's online network support engineers can provide professional and economical system support whenever your organization has to have it. Over 20 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Cincinnati business works with a local freelance support technician or maintains a full time organization that know how to handle the majority of network problems, Progent's Microsoft certified engineers can still offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to solve unexpected network emergencies or particularly tough integration problems.

Benefits of Progent's Network Help for Companies in Cincinnati Ohio
Progent's online network troubleshooting services allow your Cincinnati business to experience the advantages of on-call, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive added business value by becoming more available, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    With most businesses in Cincinnati Ohio, nearby computer service resources, whether represented by independent consultants or an internal IT staff, can handle the majority of technical problems. On the other hand, major troubles can strike when your regular resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite service people. In these cases, Progent's on-call support experts offer a convenient, fast, and budget-friendly way to augment your regular help and to convey valuable knowledge to improve your capability to handle downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller offices commonly rely on individual freelance service providers. Although freelance service people have smaller overhead than big consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your company to go without help during an IT crisis. As your network expands, network downtime and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your network remains up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations often start with an IT system implemented on a modest budget. Lacking a scalable framework, slap-dash repairs often get piled on top of a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly built systems require careful analysis, intelligent strategic planning, and wide IT expertise to upgrade to a system architecture that can provide the stable foundation to meet vital business demands and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complicated array of product options available for accelerating business success and enhancing efficiency. They do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the true needs of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, refined support software, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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