Fast and Affordable Remote Troubleshooting for Dayton Ohio Computer Systems
Fast Remote Technical Support for Dayton SystemsFor companies located in Dayton Ohio, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools required to solve most network problems rapidly. Efficient support lowers direct costs because solutions use up minimal chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by minimizing or avoiding network outages and related costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online support firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick fixes somehow end up as big invoices. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized technologies and proven methodologies that ensure the highest level of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can access your company's environment remotely without compromising corporate security.

Progent's proven customer support reporting application maintains thorough documentation describing the service that Progent's customers have received. Progent's team service personnel have access to the history of all help delivered to every Progent client by every engineer. This history of problems and solutions is organized as a conveniently searchable internal knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's online consulting specialists can arrive at optimal solutions promptly.

Online support services offered by Progent to clients in Dayton Ohio include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based managed services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent handles the daily monitoring and maintenance for you, so your network scales easily without becoming an obstacle. For a low and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Basic packages include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These can include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your specified IT management staff and your assigned Progent consultant so emerging issues can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth reporting tools designed to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and allow transparent backup and rapid recovery of important files/folders, apps, system images, plus VMs. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. With 2FA, whenever you log into a protected application and give your password you are asked to verify who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used as this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To learn more about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Help Desk Service offers a transparent extension of your core IT support resources. End user access to the Help Desk, delivery of support services, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the service database are consistent whether incidents are resolved by your corporate network support group, by Progent's team, or both. You have complete versatility to expand or shrink your part of technical support activity as circumstances demand. Progent provides initial installation and onboarding of the professional services PSA software as well as workflow documentation, validation and training. For details about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center team of experienced information technology professionals offers your customers in Dayton Ohio rapid access to a reliable network service group with substantial background providing phone consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a significant driver of company performance, and Progent's goal is to fix rather than just track network problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center2, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Dayton Ohio online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM for your environment so that your network support is proactive rather than reactive. By anticipating looming problems before they grow into network outages, system monitoring can ward off stressful and expensive information system crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that incorporate a mix of OS platforms.
How Your Dayton Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Dayton Ohio, Progent's online network support specialists can provide expert and cost-effective IT help whenever your organization requires it. Over 20 years of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Dayton business relies on a local independent support technician or maintains an in-house IT staff that know how to handle ordinary computer issues, Progent's Microsoft certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the time or the expertise to deal with unexpected system emergencies or especially tough integration problems.

Details of Progent's Online Computer Support for Dayton Ohio
Progent's online support, remote troubleshooting, network security consulting, and system administration services give companies in Dayton Ohio unparalleled leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can provide your organization world class IT support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT background, refined remote support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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