Fast and Affordable Online Help for Lexington-Fayette Kentucky Computer Systems
Immediate Online Consulting for Lexington-Fayette SystemsFor companies in Lexington-Fayette Kentucky, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they have the real-world background and are equipped with the advanced technology needed to solve the majority of network problems rapidly. This lowers direct costs since service calls use up fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support expertise is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you owe just for the support that you actually get. Unlike many online support firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where quick fixes manage to turn into substantial invoices. Progent's penchant for handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes that promote the highest level of efficiency for online help and troubleshooting for IT networks of all sizes. Progent's remote service group can link to your company's system without breaching system security.

Progent's proven customer support database application includes detailed documentation for all service that Progent's customers have received. Progent's authorized engineers have access to the history of support rendered to every client by any consultant. This database of anomalies and resolutions is structured as a conveniently accessible support database that enables Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft open up additional vast technical databases and permit priority access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to determine the most efficient resolutions promptly.

Online services offered by Progent to businesses in Lexington-Fayette Kentucky include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based services intended to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the world's top corporations. The ProSight series of network monitoring and management services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to create advanced network resilience. Progent takes care of the necessary monitoring and management for you, so your system expands smoothly without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing an environment for performing common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and recovery, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your specified IT staff and your assigned Progent consultant so emerging problems can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time management reporting plug-ins designed to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable transparent backup and fast restoration of vital files/folders, apps, system images, and virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and enter your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. To find out more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Shared Service Desk offers a seamless extension of your core support resources. Client interaction with the Service Desk, delivery of support, issue escalation, trouble ticket creation and tracking, performance measurement, and management of the service database are consistent whether incidents are taken care of by your in-house support staff, by Progent, or both. You have complete flexibility to expand or reduce your part of support work as needed. Progent provides startup deployment and onboarding of the professional services automation software as well as documentation, validation and education. For details about ProSight Co-Managed Support, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT network. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your IT team to concentrate on more strategic projects and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Call Center team of experienced network professionals gives your computer users in Lexington-Fayette Kentucky fast communication with an effective network service group with years of background offering phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's policy is to fix instead of merely track IT problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote professional consulting support and training in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information about Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center2, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Lexington-Fayette Kentucky remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to fit your business so that your IT maintenance is proactive and automated. By detecting possible trouble spots before they result in crashes, automated monitoring can ward off stressful and expensive service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks that incorporate a variety of operating systems.
How Your Lexington-Fayette Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Lexington-Fayette Kentucky, Progent's online network support specialists can deliver professional and economical IT help whenever your company has to have it. More than two decades of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Lexington-Fayette office relies on a regular independent support technician or maintains a full time organization that know how to deal with common computer issues, Progent's Microsoft certified consultants can offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to handle unexpected network emergencies or especially complex integration problems.

Features of Progent's Remote Network Support for Lexington-Fayette Kentucky
Progent's online support, Internet-based repair, system security expertise, and network administration services give companies in Lexington-Fayette Kentucky the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can provide your organization world class IT support while allowing you to eliminate the expense and hassle of carrying a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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