Fast and Affordable Online Technical Support for Uniondale New York IT Networks
Fast Phone Support for Uniondale SystemsFor organizations in Uniondale New York, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage because they possess the practical background and are equipped with the sophisticated tools needed to solve the majority of information system problems rapidly. Efficient support lowers direct costs because solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick repairs somehow end up as big bills. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-tested methodologies which allow the maximum level of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent's online support team can interface to your environment without breaching network security.

Progent's sophisticated service reporting system maintains detailed documentation of the support that Progent's customers have received. Progent's staff engineers have access to the details of support rendered to each client by any consultant. This history of anomalies and solutions is structured as an easily accessible support knowledge base that allows Progent's online support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical databases and permit priority access to vendors' in-house support staff so Progent's remote service experts can arrive at optimal solutions in the least time.

Online services available from Progent to clients in Uniondale New York include:

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, subscription-based services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent takes care of the necessary monitoring and management for you, so your network scales smoothly without holding you back. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Entry-level packages include remote monitoring and management (RMM), security, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering tools for performing common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your designated IT staff and your assigned Progent technical consultant so that emerging problems can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow non-disruptive backup and rapid restoration of vital files/folders, applications, images, and VMs. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and enter your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. For more information about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Co-managed IT Support Center Services
    Progent's Shared Help Desk Service provides a transparent supplement to your in-house network support organization. Client interaction with the Help Desk, delivery of support services, problem escalation, ticket generation and updates, efficiency metrics, and management of the service database are cohesive whether incidents are taken care of by your corporate network support resources, by Progent's team, or both. You have unrestricted versatility to extend or shrink your part of support activity as needed. Progent takes care of initial deployment and onboarding of the professional services automation software as well as workflow documentation, testing and training. For details about ProSight Co-Managed Call Desk, see ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information system. Besides optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your in-house IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology consultants provides your clients in Uniondale New York instant communication with a large network service group with extensive experience delivering telephone-based support and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a major driver of company efficiency, and Progent's policy is to solve instead of merely annotate network problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Team offers remote professional engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. To learn additional information about Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center2, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Uniondale New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By detecting potential issues before they evolve into full-scale emergencies, system monitoring can ward off stressful and expensive service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that support a mix of operating systems.
How Your Uniondale Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Uniondale New York, Progent's phone-based network support specialists can deliver expert and cost-effective IT help whenever your business requires it. Over 20 years of offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve network problems quickly while eliminating the cost and lost time associated with in-person service calls.

Even if your Uniondale office relies on a local independent consultant or maintains an in-house organization that know how to handle common computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the availability or the knowledge to deal with unexpected network emergencies or especially complicated integration problems.

Details of Progent's Remote Computer Support for Uniondale New York
Progent's phone help, Internet-based repair, network security consulting, and system management services offer businesses in Uniondale New York the greatest leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your company world class network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, in the trenches of network service, performing a broad variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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