Immediate Online Support for Southfield Michigan Computer Networks
Immediate Remote Help for Southfield SystemsFor businesses located in Southfield Michigan, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve most information system problems quickly. This reduces immediate costs since solutions use up minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed just for the services that you actually get. In contrast to many remote support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from scenarios where quick fixes manage to end up as substantial tabs. Progent's penchant for solving problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which ensure the highest level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent's remote service group can communicate with your system remotely without breaching system security.

Progent's powerful service database system keeps detailed histories of the support that Progent's clients have received. Progent's staff consultants have the benefit of the records of assistance delivered to each Progent client by any engineer. This history of trouble tickets and repairs is structured as an easily searchable proprietary knowledge base that enables Progent's remote support experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional massive support databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts can determine the best resolutions promptly.

Online support services available from Progent to customers in Southfield Michigan include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, subscription-based services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent takes care of the daily monitoring and management for you, so your network scales easily without holding you back. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your complete technology safety net. Basic plans include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all looming problems can be resolved before they can impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your network, server, and desktop devices by offering an environment for performing common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint deployment, backup and recovery, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT personnel and your Progent technical consultant so that potential problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth management reporting tools created to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow transparent backup and rapid restoration of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and enter your password you are requested to verify who you are on a device that only you possess and that uses a separate network channel. A wide range of devices can be used as this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. For more information about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Help Desk Service provides a smooth extension of your core support staff. Client interaction with the Help Desk, delivery of support services, problem escalation, ticket creation and tracking, efficiency metrics, and management of the service database are consistent regardless of whether incidents are resolved by your in-house support group, by Progent's team, or a mix of the two. Your business has unrestricted versatility to expand or shrink your part of IT support activity as required. Progent takes care of startup installation and provisioning of the professional services automation software plus documentation, testing and education. For more information about ProSight Shared Help Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk or improving your current one, evaluating or modifying Help Desk software products to address the unique requirements of your company, or adding occasional online personnel to reinforce your internal Help Desk resources to deal with unusually busy scenarios like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned network professionals offers your clients in Southfield Michigan fast communication with a dependable network service resource with extensive experience delivering telephone-based help and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk recognition as a key contributor to company success, and Progent's target is to resolve instead of simply track network issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based professional consulting support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more information concerning Progent's expertise, programming, and training services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center2, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Southfield Michigan online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By uncovering potential issues before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and costly service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on multiple operating systems.
How Your Southfield Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Southfield Michigan, Progent's online network support engineers can provide expert and cost-effective system support the moment your business has to have it. Over 20 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix network problems rapidly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Southfield company works with a local independent consultant or maintains a full time IT staff that can deal with day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the experience to resolve sudden network emergencies or particularly tough integration projects.

Features of Progent's Online Network Support for Southfield Michigan
Progent's online support, remote troubleshooting, network security expertise, and network administration services offer companies in Southfield Michigan unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk support and network management, Progent's professionals can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad range of technical projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert IT help, but also a consultant with proven methods for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to every customer. The discipline of documenting and organizing support activity results in more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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