Fast Online Troubleshooting for Detroit Michigan IT Networks
Fast Remote Support for Detroit NetworksFor companies located in Detroit Michigan, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's online support engineers provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to solve the majority of network issues quickly. This reduces immediate expenses because service calls use up minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more with indirect expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful for organizations that depend on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many remote service firms, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent situations where fast solutions somehow end up as major bills. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized technologies and field-tested processes which ensure the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent's remote service group can connect to your environment remotely without compromising network security.

Progent's proven technical support reporting system stores thorough records describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of support rendered to every Progent client by any Progent engineer. This history of issues and solutions is organized as a conveniently searchable proprietary database that permits Progent's remote technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical databases and permit fast access to vendors' in-house product engineers so Progent's online service experts are able to find the best solutions in the least time.

Remote support offered by Progent to companies in Detroit Michigan include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent takes care of the daily monitoring and management for you, so your system scales readily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Basic plans include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by offering tools for streamlining common tedious tasks. These can include health checking, update management, automated remediation, endpoint setup, backup and recovery, A/V response, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT management personnel and your Progent consultant so emerging problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable transparent backup and fast restoration of critical files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and give your password you are asked to confirm your identity on a device that only you have and that uses a separate network channel. A wide selection of devices can be used as this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. To find out more about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Shared IT Support Center Services
    Progent's Shared Service Desk offers a transparent extension of your core network support team. End user interaction with the Help Desk, delivery of technical assistance, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the service database are consistent regardless of whether incidents are taken care of by your core IT support resources, by Progent, or by a combination. You have complete versatility to expand or shrink your share of technical support work as circumstances demand. Progent provides initial deployment and onboarding of the professional services PSA software as well as workflow documentation, validation and training. To learn more about ProSight Shared Support, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT staff to focus on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network experts provides your customers in Detroit Michigan quick communication with a dependable technical support resource with extensive experience delivering phone consulting and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a major enabler of business productivity, and Progent's policy is to fix and not merely document technical problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff provides phone-based professional consulting expertise and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center2, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Detroit Michigan online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to fit your environment so your network maintenance is proactive rather than reactive. By uncovering possible issues before they cause network outages, remote monitoring can head off stressful and costly information system failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a combination of operating systems.
How Your Detroit Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Detroit Michigan, Progent's online computer support specialists can provide professional and affordable IT help whenever your organization has to have it. More than 20 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems quickly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Detroit organization relies on a local freelance consultant or employs a full time organization that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the time or the expertise to handle unexpected system crises or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Detroit Michigan
Progent's remote support services enable your Detroit organization to realize the benefits of on-call, expert network support without the expense of managing a full-time IT organization. Your information system will derive greater business value by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    For most businesses in Detroit Michigan, local computer service resources, whether consisting of freelance consultants or an internal maintenance staff, can deal with the majority of technical issues. However, major troubles sometimes strike when your regular resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call service professionals offer an easy, fast, and affordable solution to augment your regular help and to pass on useful knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller organizations often depend on independent freelance service providers. Although independent consultants carry smaller internal costs than larger support organizations and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of fallback help may require your business to wait for help during an emergency. As your network expands, system downtime and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup support expertise to make sure your network is always available.

  • Build a Scalable Foundation for Seamless Growth
    Companies often begin with an IT system created on a modest budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. Such poorly designed environments require proper assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system infrastructure that can deliver the solid foundation to handle current business requirements and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller offices need advice and technical training to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and improving productivity. Businesses do not need a network consultant who is trying to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the true needs of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT consulting with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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