Fast and Affordable Remote Support for Atlanta Georgia Information Networks
Fast Remote Technical Support for Atlanta SystemsFor companies in Atlanta Georgia, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support experts provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve most information system issues quickly. This lowers direct costs since solutions use up minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more in indirect expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. Unlike many online service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions somehow end up as major bills. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that allow the highest level of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent's remote service group can access your company's system remotely without compromising network security.

Progent's advanced technical support reporting application stores extensive records for the support that Progent's customers have been provided. Progent's team engineers have access to the records of services delivered to every Progent customer by every engineer. This history of trouble tickets and solutions is structured as a quickly accessible internal knowledge base that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft make available other massive support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting experts can find optimal solutions in the least time.

Remote support services offered by Progent to clients in Atlanta Georgia include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, subscription-based services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to create advanced network resilience. Progent takes care of the daily monitoring and management for you, so your system expands smoothly without holding you back. For a low and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common time-consuming jobs. These include health checking, update management, automated remediation, endpoint setup, backup and restore, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your designated IT management personnel and your assigned Progent consultant so potential problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and allow transparent backup and fast restoration of critical files/folders, applications, system images, plus VMs. ProSight DPS helps you recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are requested to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To learn more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Help Desk Service offers a transparent supplement to your internal support team. User interaction with the Service Desk, provision of support, problem escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the service database are consistent whether issues are resolved by your corporate support organization, by Progent's team, or by a combination. Your business has complete flexibility to expand or reduce your share of support work as circumstances demand. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and education. For more information about ProSight Co-Managed Support, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the security and functionality of your IT network, Progent's patch management services permit your IT team to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting services can assist you in creating an effective new Call Center or enhancing your existing one, selecting or enhancing Call Center application software to meet the special needs of your company, or adding temporary phone support personnel to supplement your existing Help Desk Call Center group to handle high-demand events such as software migrations, major updates, or rolling out new applications.

    Progent's Call Center team of seasoned information technology experts offers your customers in Atlanta Georgia instant access to a dependable technical support resource with extensive experience providing telephone-based help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's policy is to fix instead of simply annotate IT issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply remote advanced consulting support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more information on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center2, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Atlanta Georgia remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to suit your business so that your IT support is proactive and automated. By uncovering possible problems before they grow into network outages, remote monitoring can minimize inconvenient and expensive service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support a mix of operating systems.
How Your Atlanta Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Atlanta Georgia, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT help the moment your organization needs it. More than 20 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Atlanta office deals with a local independent consultant or employs an in-house IT staff that know how to deal with typical network issues, Progent's Microsoft certified consultants are available to offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to solve unexpected network emergencies or especially tough integration projects.

Features of Progent's Online Computer Services for Atlanta Georgia
Progent's online help, Internet-based repair, network security expertise, and system administration services give companies in Atlanta Georgia the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's experts can provide your company world class network support while allowing you to avoid the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT background, refined support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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