Fast and Affordable Online Troubleshooting for Alpharetta Georgia IT Networks
Immediate Online Technical Support for Alpharetta NetworksFor companies located in Alpharetta Georgia, Progent offers online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they possess the practical experience and are equipped with the sophisticated tools needed to solve most network issues rapidly. Efficient support reduces direct costs since solutions use up minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting know-how is especially helpful for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you receive. In contrast to many online support companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where speedy. minor fixes manage to turn into major invoices. Progent's penchant for handling technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for online help and troubleshooting for computer networks of any size. Progent's online support team can access your company's computer system remotely without violating corporate security.

Progent's sophisticated customer support reporting application stores detailed histories describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance rendered to each Progent client by every Progent consultant. This history of issues and fixes is organized as a conveniently retrievable internal database that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's online consulting specialists can arrive at the most efficient solutions quickly.

Remote support services offered by Progent to clients in Alpharetta Georgia include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, subscription-based services designed to enable small and mid-size businesses to benefit from the same advanced technology used by many of the world's leading corporations. The ProSight suite of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system expands readily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT team can be your complete technology safety net. Basic plans include remote monitoring and management (RMM), security, automatic monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your client-server infrastructure by offering tools for performing common tedious tasks. These include health checking, update management, automated repairs, endpoint setup, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT personnel and your assigned Progent consultant so that emerging problems can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting utilities designed to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow transparent backup and fast restoration of vital files, apps, system images, and VMs. ProSight DPS lets you avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other personal devices. Using 2FA, when you log into a protected application and enter your password you are asked to verify who you are via a device that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized for this second means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To learn more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Service Desk provides a transparent extension of your internal support resources. Client access to the Service Desk, provision of technical assistance, issue escalation, trouble ticket generation and tracking, efficiency measurement, and management of the support database are cohesive whether incidents are taken care of by your corporate IT support organization, by Progent, or both. Your business has complete flexibility to extend or reduce your part of support work as needed. Progent provides initial installation and onboarding of the professional services automation software as well as workflow documentation, validation and education. For more information about ProSight Shared Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services allow your IT staff to focus on more strategic projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or improving your current one, identifying or enhancing Help Desk software to handle the particular requirements of your business, or adding temporary online staff to reinforce your internal Call Center group to deal with demanding events like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk staff of experienced network experts provides your customers in Alpharetta Georgia immediate communication with an effective network service group with extensive experience delivering telephone-based support and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid driver of company success, and Progent's intent is to resolve instead of simply report network problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides online professional consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information about Progent's expertise, custom development, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Alpharetta Georgia remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to accommodate your business so your IT support is proactive and automated. By uncovering potential issues before they expand into downtime, system monitoring can ward off disruptive and costly information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support a variety of operating systems.
How Your Alpharetta Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Alpharetta Georgia, Progent's phone-based computer support specialists can provide professional and economical IT support whenever your company needs it. More than two decades of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Alpharetta office relies on a regular freelance consultant or employs an in-house organization that can handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the knowledge to address sudden system crises or particularly challenging integration projects.

Details of Progent's Remote Network Services for Alpharetta Georgia
Progent's phone help, remote repair, system security consulting, and network administration services give companies in Alpharetta Georgia unparalleled leverage for your support budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center services and network management, Progent's experts can deliver your business world class IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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