Fast and Affordable Remote Support for Minneapolis Minnesota Information Networks
Immediate Online Consulting for Minneapolis NetworksFor companies located in Minneapolis Minnesota, Progent provides remote help for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve the majority of network issues rapidly. Efficient support reduces immediate costs since solutions require minimal billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally with indirect expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to typical online support companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast repairs manage to turn into large tabs. Progent's penchant for disposing of technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized technologies and proven methodologies which permit the highest degree of effectiveness for online consulting and repair for computer networks of any size. Progent's Technical Response Center can access your company's system remotely without violating system security.

Progent's sophisticated service reporting system maintains thorough records describing all support that Progent's clients have received. Progent's team consultants have the benefit of the records of support delivered to each Progent client by any consultant. This history of trouble tickets and fixes is structured as an easily accessible internal database that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional massive support databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions in the least time.

Online support offered by Progent to clients in Minneapolis Minnesota include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your network expands easily without holding you back. For a low and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Basic plans include RMM, security, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent consultant so any looming issues can be resolved before they can impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your client-server infrastructure by offering tools for streamlining common time-consuming tasks. These include health monitoring, update management, automated remediation, endpoint setup, backup and restore, A/V response, remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alert to your designated IT management staff and your assigned Progent consultant so that emerging issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth reporting tools designed to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable transparent backup and rapid restoration of critical files/folders, apps, images, and VMs. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity via a device that only you have and that uses a separate network channel. A broad selection of devices can be used as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For more information about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Help Desk Service offers a seamless supplement to your corporate support team. End user interaction with the Service Desk, delivery of support services, issue escalation, trouble ticket generation and tracking, performance measurement, and maintenance of the service database are cohesive whether issues are taken care of by your internal network support resources, by Progent's team, or a mix of the two. Your business has complete versatility to expand or reduce your share of technical support activity as required. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software as well as documentation, validation and education. For more information about ProSight Shared Support, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services allow your IT team to focus on more strategic projects and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of seasoned network professionals gives your computer users in Minneapolis Minnesota immediate access to an effective network service resource with substantial experience delivering phone consulting and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's policy is to fix instead of merely annotate IT problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Team can supply phone-based advanced consulting expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's expertise, programming, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Minneapolis Minnesota online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By spotting emerging trouble spots before they cause downtime, proactive monitoring can minimize stressful and expensive service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on multiple OS platforms.
How Your Minneapolis Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Minneapolis Minnesota, Progent's online computer support specialists can deliver effective and affordable system help whenever your company requires it. More than two decades of offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Minneapolis organization deals with a regular independent consultant or maintains an in-house organization that know how to handle typical computer problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to solve unexpected network crises or especially complex integration problems.

Details of Progent's Remote Network Services for Minneapolis Minnesota
Progent's phone support, remote troubleshooting, network security expertise, and network management services give offices in Minneapolis Minnesota the greatest leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your business world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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