Immediate Remote Support for Campinas São Paulo Networks
Immediate Online Support for Campinas SystemsFor businesses in Campinas São Paulo, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. This lowers direct expenses because service calls use up fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company saves additionally in incidental costs by reducing or avoiding system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support expertise is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. Unlike many remote service organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast solutions manage to turn into major tabs. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized technologies and field-tested processes which permit the maximum degree of effectiveness for remote engineering help and repair for information systems of all sizes. Progent's online support team can connect to your computer system remotely without breaching corporate security.

Progent's powerful technical support database system keeps thorough histories of all service that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance rendered to every Progent client by any engineer. This history of problems and responses is stored as an easily exploitable internal knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast access to vendors' in-house product engineers so Progent's remote consulting experts are able to find optimal resolutions in the least time.

Remote support provided by Progent to companies in Campinas São Paulo include:

ProSight Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, subscription-based services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system expands readily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Entry-level plans include RMM, security, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These include health monitoring, patch management, automated remediation, endpoint setup, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your designated IT staff and your assigned Progent consultant so potential issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting plug-ins designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and fast recovery of critical files/folders, apps, system images, and virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are via a device that only you possess and that uses a different network channel. A broad selection of devices can be used for this added means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk provides a transparent extension of your corporate support team. End user interaction with the Help Desk, delivery of support, issue escalation, ticket creation and tracking, performance measurement, and management of the service database are cohesive whether issues are taken care of by your internal network support organization, by Progent, or both. You have complete flexibility to extend or shrink your part of technical support activity as required. Progent provides initial deployment and provisioning of the professional services automation software as well as documentation, testing and training. To learn more about ProSight Shared Help Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to maximizing the security and functionality of your IT network, Progent's patch management services allow your IT team to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete major projects economically and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center staff of experienced information technology experts provides your workers in Campinas São Paulo fast communication with a dependable support resource with substantial experience providing telephone-based consulting and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center the reputation as a significant contributor to business performance, and Progent's intent is to solve instead of just document IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based professional engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Campinas São Paulo remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to suit your environment so that your network support is proactive and automated. By anticipating emerging trouble spots before they cause full-scale emergencies, remote monitoring can avoid stressful and expensive network breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a variety of platforms.
How Your Campinas Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Campinas São Paulo, Progent's phone-based network support engineers are ready to provide expert and cost-effective IT support the instant your company has to have it. More than two decades of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Campinas organization works with a regular freelance support technician or employs a full time IT staff that know how to deal with typical computer issues, Progent's Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to handle unexpected network crises or particularly tough integration problems.

Features of Progent's Online Network Support for Campinas São Paulo
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services offer companies in Campinas São Paulo unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can deliver your company world class IT support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT background, refined remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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