Immediate Remote Support for São José dos Campos São Paulo Information Networks
Immediate Online Support for São José dos Campos NetworksFor businesses in São José dos Campos São Paulo, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to resolve the majority of network issues quickly. This reduces direct costs since solutions accumulate fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits even more in incidental costs by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. Unlike typical online service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where fast fixes somehow end up as major invoices. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-proven methodologies that ensure the maximum degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent's Technical Response Center can access your company's system without breaching system security.

Progent's proven technical support reporting system includes detailed documentation of all service that Progent's customers have received. Progent's team service personnel have access to the specifics of support delivered to every Progent customer by any Progent consultant. This archive of trouble tickets and responses is stored as a conveniently accessible proprietary knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft make available other extensive technical databases and allow quick response from manufacturers' internal support staff with the result that Progent's online service specialists are able to come up with optimal solutions promptly.

Remote technical services available from Progent to businesses in São José dos Campos São Paulo include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a family of low-cost, subscription-based services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve advanced network resilience. Progent handles the necessary monitoring and maintenance for you, so your system scales easily without becoming an obstacle. For a low and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your specified IT management staff and your assigned Progent consultant so that potential problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth reporting utilities designed to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and rapid restoration of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured online account and enter your password you are requested to verify your identity on a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be used as this added form of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Service Desk provides a transparent supplement to your corporate network support group. User access to the Help Desk, delivery of technical assistance, issue escalation, trouble ticket creation and updates, performance measurement, and management of the support database are consistent whether issues are taken care of by your in-house support organization, by Progent's team, or by a combination. You have unrestricted versatility to extend or shrink your share of IT support work as needed. Progent provides initial deployment and onboarding of the professional services PSA software as well as documentation, validation and training. For details about ProSight Co-Managed Call Desk, refer to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services allow your in-house IT team to concentrate on more strategic projects and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk staff of veteran information technology experts gives your clients in São José dos Campos São Paulo instant communication with a reliable technical support resource with extensive experience providing phone help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk the reputation as a major contributor to business success, and Progent's goal is to resolve rather than just track IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group offers remote professional engineering support and training in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To read more about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in São José dos Campos São Paulo remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By uncovering possible issues before they evolve into crashes, proactive monitoring can ward off disruptive and expensive information system breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate a variety of platforms.
How Your São José dos Campos Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in São José dos Campos São Paulo, Progent's online computer support specialists can provide effective and cost-effective system help the moment your company requires it. More than 20 years of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your São José dos Campos organization relies on a regular independent support technician or maintains a full time organization that can deal with day-to-day computer issues, Progent's Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to fix unexpected system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in São José dos Campos São Paulo
Progent's online technical help services allow your São José dos Campos business to have the advantages of on-call, enterprise-level network support without the cost of maintaining an in-house IT organization. Your network will acquire greater business value by being increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    With most organizations in São José dos Campos São Paulo, local computer service providers, whether made up of independent consultants or an internal IT staff, can handle typical technical issues. On the other hand, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's online service experts give you an easy, fast, and affordable way to augment your local help and to convey useful knowledge to increase your ability to deal with downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller businesses commonly rely on independent freelance consultants. While independent service people carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your business expands, system downtime and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service expertise to insure your network is always available.

  • Create a Solid Foundation for Smooth Growth
    Organizations often begin with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. These poorly designed systems require careful assessment, smart long-term planning, and broad-based IT expertise to upgrade to a network architecture able to offer the solid foundation to meet vital business requirements and simplify future growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller companies require advice and technical education to negotiate an ever more complicated array of technology alternatives capable of promoting business growth and improving efficiency. They do not need a network engineer who is attempting to sell a specific vendor's technology. Network support and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical background, refined remote support tools, and familiarity with corporate IT allow companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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