Network Help for Mid-size Businesses

Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for consulting support. Clients are not forced to spend money on sign-up fees or monthly commitments that may result in buying support that is never delivered. Progent offers an after-hours online technical support program and does not charge for travel with the exception of urgent support in which onsite time is under 4 hours.

Important features and advantages of Progent's value pricing model include:

• Affordable By-the-Minute Rates
  Progent bills at competitive per minute rates for access to proven support experts. Progent's Microsoft Premier engineers are quick, effective, and experienced. By charging a competitive by-the-minute rate and solving issues fast, Progent gives small and mid-size businesses the best return-on-investment you can find in the country for network consulting.

• Streamlined Engagement Model without Retainers or Surcharges for Standard Services
  Progent's simple per-minute engagement model demands no complicated contracts, minimum commitments, or hidden charges for support services provided during normal business hours. Many support firms have minimum commitments or similar added fees that push service bills. For remote help, you pay only for the actual minutes Progent spends dealing with your problem. If it only requires a few minutes to solve your difficulty, then you are only charged for those few minutes. For scheduled on-site service calls reserved at least 24 hours in advance, you owe only for the period when our expert is actually on site fixing your problems. No on-location charges, driving time, or expenses. Just Progent's competitive by-the-minute rate. For urgent immediate on-premises service jobs, you could be required to pay for our engineer's travel time, but never a higher expedited service rate. Since Progent offers an extensive pool of expert consultants located throughout the service territory and in major regions across the United States, an available consultant is normally nearby to assist you.

• Low Overhead Through Leveraged Technology
  Progent provides services in the most efficient way feasible so as to come up with fast, affordable solutions. By exploiting advanced technology, Progent streamlines support logistics and minimizes operational overhead. Progent's online support and automated monitoring drive service bills down significantly by resolving problems quickly and avoiding serious failures. Progent's sophisticated virtual office network allows Progent's consultants to concentrate on fixing information technology issues and waste less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

• Remote Support
  Progent is a pioneer in delivering protected remote help to business networks worldwide. When performed correctly, remote support offers significant productivity improvements and cost savings by dealing with problems in a fraction of the time that would be needed for an on-premises service visit. Progent's remote support professionals are able to solve problems rapidly, and Progent's by-the-minute billing scheme for online help protects clients from being billed for support that is never provided.

• Proactive Monitoring
  ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.