Immediate Online Technical Support for Sydney New South Wales Computer Networks
Immediate Remote Support for Sydney SystemsFor businesses located in Sydney New South Wales, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they have the practical background and are equipped with the sophisticated tools needed to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since solutions require fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits even more in indirect expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the support that you receive. In contrast to typical online service companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent situations where speedy. minor repairs manage to turn into major tabs. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies which permit the highest level of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent's Technical Response Center can interface to your environment without breaching system security.

Progent's powerful customer support database application includes comprehensive histories for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of assistance rendered to each client by any Progent engineer. This history of anomalies and solutions is structured as an easily searchable proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote service specialists are able to arrive at the best solutions promptly.

Remote support available from Progent to companies in Sydney New South Wales include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to create leading-edge network resilience. Progent takes care of the daily monitoring and maintenance for you, so your system scales easily without holding you back. For an affordable and predictable monthly subscription, Progent's full-service IT group can be your dependable technology safety net. Basic packages include remote monitoring and management, security, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common tedious tasks. These include health monitoring, patch management, automated remediation, endpoint configuration, backup and recovery, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your specified IT personnel and your assigned Progent consultant so that potential issues can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting utilities designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and fast restoration of critical files/folders, apps, images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user error, malicious insiders, or application glitches. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and give your password you are requested to confirm who you are via a unit that only you have and that uses a separate network channel. A broad selection of devices can be used as this second means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. To find out more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Help Desk Service provides a seamless extension of your internal IT support staff. Client access to the Service Desk, delivery of support, problem escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the support database are consistent whether issues are taken care of by your core IT support resources, by Progent, or a mix of the two. You have complete flexibility to extend or reduce your part of IT support activity as circumstances demand. Progent takes care of initial installation and provisioning of the professional services automation software as well as documentation, validation and education. For details about ProSight Shared Help Desk, go to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the security and reliability of your IT network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic projects and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network experts offers your customers in Sydney New South Wales rapid access to a dependable network service group with extensive experience providing phone consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a solid enabler of company success, and Progent's policy is to resolve and not simply annotate IT problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides online and in-depth engineering expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Project, Office Word, and Office Excel. To read more information about Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Sydney New South Wales online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your business so that your computer support is proactive rather than reactive. By uncovering possible issues before they grow into crashes, automated monitoring can avoid stressful and expensive information system crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate a combination of platforms.
How Your Sydney Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Sydney New South Wales, Progent's online computer support specialists are ready to deliver effective and economical IT help the moment your company requires it. Over two decades of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Sydney company relies on a local independent support technician or maintains a full time IT staff that can handle typical network problems, Progent's Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to address unexpected system crises or particularly complex integration problems.

Details of Progent's Remote Network Services for Sydney New South Wales
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services give offices in Sydney New South Wales unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk support and network management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT background, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the forefront of network service, performing a broad variety of technical tasks for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This ensures that you get not just world-class IT capability, but also a consultant with proven methods for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. Consequently, you are billed only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every consultant to every customer. The practice of documenting and organizing support activity results in more effective support and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who won't release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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