Fast and Affordable Remote Help for Raleigh North Carolina Computer Networks
Fast Phone Technical Support for Raleigh SystemsFor organizations located in Raleigh North Carolina, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve most information system problems rapidly. Efficient support lowers immediate costs because solutions use up minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in incidental costs by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing model for online support is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor solutions somehow turn into big tabs. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that ensure the highest degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent's online support team can interface to your computer system without violating corporate security.

Progent's advanced service database application maintains detailed documentation for all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to every customer by any Progent engineer. This database of trouble tickets and fixes is stored as an easily accessible proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional vast technical knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online consulting specialists can come up with the most efficient solutions in the least time.

Remote services provided by Progent to clients in Raleigh North Carolina include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, subscription-based services designed to allow small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your network scales easily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-in-class options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they can impact your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your client-server infrastructure by providing tools for performing common time-consuming jobs. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your specified IT management personnel and your assigned Progent technical consultant so emerging problems can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth reporting plug-ins designed to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable transparent backup and rapid recovery of important files, apps, images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be used for this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk provides a smooth supplement to your corporate IT support organization. User interaction with the Help Desk, provision of support services, escalation, trouble ticket creation and updates, performance metrics, and maintenance of the support database are cohesive whether incidents are resolved by your in-house support group, by Progent, or both. Your business has complete flexibility to extend or shrink your share of support activity as circumstances demand. Progent provides startup installation and onboarding of the professional services PSA software plus workflow documentation, testing and training. For details about ProSight Co-Managed Help Desk, see ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to maximizing the protection and reliability of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Raleigh North Carolina immediate communication with a dependable network service group with substantial background providing phone support and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a significant driver of company performance, and Progent's goal is to resolve and not just annotate IT problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers remote advanced engineering support and training in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. For additional information on Progent's expertise, programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Raleigh North Carolina remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize SCOM for your environment so your computer support is proactive and automated. By exposing looming trouble spots before they grow into crashes, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments that support a variety of platforms.
How Your Raleigh Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Raleigh North Carolina, Progent's online computer support engineers are ready to provide expert and cost-effective IT support the moment your business has to have it. More than 20 years of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Raleigh office has a local freelance consultant or employs a full time organization that know how to deal with day-to-day computer problems, Progent's Microsoft certified engineers are available to provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to solve sudden network crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Organizations in Raleigh North Carolina
Progent's remote technical help services enable your Raleigh organization to enjoy the advantages of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your network will derive greater business worth by becoming more available, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    For most organizations in Raleigh North Carolina, local network support resources, whether consisting of independent consultants or an internal IT staff, can deal with the majority of network issues. However, major troubles can strike when local support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these cases, Progent's online support specialists provide an easy, quick, and economical solution to supplement your regular resources and to pass on useful information to increase your capability to handle future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance service providers. Although freelance service people have smaller overhead than big support firms and can often charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an IT crisis. As your company expands, network downtime and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup support expertise to make sure your network is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations typically start with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a company grows, stability and expandability problems can hinder the success of the business. These poorly designed environments need proper assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet vital business requirements and ease downstream growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller organizations need advice and technical education to navigate through an ever more complex array of product options capable of promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to match technical expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT knowledge, refined support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the forefront of IT service, performing a wide range of IT projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only expert technical help, but also a consultant with proven methods for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each customer. The practice of detailing and archiving service records allows more efficient service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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