Fast Remote Support for Phoenix Arizona Computer Networks
Immediate Phone Help for Phoenix SystemsFor companies located in Phoenix Arizona, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. This reduces immediate costs because service calls require minimal billable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in incidental expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike many online support organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where fast solutions somehow end up as major bills. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized technologies and proven processes which allow the highest level of effectiveness for online help and troubleshooting for computer systems of any size. Progent's online support team can access your company's computer system remotely without violating system security.

Progent's sophisticated service reporting system keeps extensive documentation describing the support that Progent's customers have been provided. Progent's team engineers have access to the history of support rendered to each client by every Progent consultant. This history of issues and resolutions is organized as a conveniently retrievable proprietary database that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available other extensive support databases and permit fast response from vendors' in-house support staff so Progent's online service specialists are able to arrive at optimal resolutions in the least time.

Remote services offered by Progent to customers in Phoenix Arizona include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent takes care of the daily monitoring and management for you, so your system scales easily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Basic packages include RMM, security, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your network, server, and desktop devices by providing tools for performing common tedious tasks. These include health checking, update management, automated remediation, endpoint setup, backup and restore, anti-virus defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your specified IT personnel and your assigned Progent technical consultant so that emerging problems can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow transparent backup and rapid restoration of important files, apps, system images, and virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, user mistakes, malicious employees, or application bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To learn more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Service Desk offers a seamless extension of your core network support team. End user interaction with the Help Desk, delivery of support services, issue escalation, ticket creation and updates, efficiency measurement, and maintenance of the support database are consistent whether incidents are taken care of by your internal IT support group, by Progent's team, or a mix of the two. Your business has complete versatility to extend or shrink your share of technical support activity as required. Progent provides initial installation and provisioning of the professional services automation (PSA) software plus workflow documentation, validation and education. To learn more about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to focus on more strategic projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk application software to meet the special demands of your company, or adding temporary phone support staff to work with your existing Help Desk Call Center group to deal with demanding situations such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your customers in Phoenix Arizona quick access to an efficient support group with substantial experience offering telephone-based support and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a key enabler of company efficiency, and Progent's policy is to solve and not simply annotate network problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced engineering support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more on Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center2, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Phoenix Arizona remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they grow into downtime, system monitoring can minimize disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support a combination of OS platforms.
How Your Phoenix Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Phoenix Arizona, Progent's phone-based computer support engineers are ready to provide effective and economical system support the moment your business requires it. More than 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Phoenix office relies on a regular independent consultant or maintains an in-house organization that know how to deal with common network issues, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to handle unexpected system crises or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Phoenix Arizona
Progent's online IT consulting services allow your Phoenix business to realize the benefits of immediate, enterprise-level IT support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic worth by being more available, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your local support resources
    For most offices in Phoenix Arizona, nearby network support resources, whether consisting of independent consultants or an in-house IT staff, can deal with the majority of technical problems. However, major troubles might spring up when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service technicians. In these situations, Progent's online support professionals provide an easy, quick, and economical way to supplement your regular resources and to pass on useful knowledge to increase your ability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller offices commonly depend on independent freelance service providers. While freelance service people carry smaller internal costs than larger service firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup personnel may force your business to go without assistance during an emergency. As your network grows, system downtime and trouble with critical software become more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service experts to make sure your IT system is always available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a network grows, stability and expandability problems can impede the success of the business. Such badly designed environments need proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a system architecture able to provide the solid foundation to handle vital business requirements and ease future growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller companies need advice and technical training to navigate through an ever more complex maze of product alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, refined support software, and familiarity with enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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