Immediate Online Help for Scottsdale Arizona Information Networks
Immediate Remote Consulting for Scottsdale SystemsFor companies located in Scottsdale Arizona, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers offer excellent value because they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of network problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in indirect costs by minimizing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many remote service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from scenarios where fast fixes somehow end up as big invoices. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-proven processes that ensure the maximum level of effectiveness for online technical support and repair for information systems of all sizes. Progent's Technical Response Center can access your company's environment remotely without breaching network security.

Progent's sophisticated service database system keeps comprehensive records describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of services provided to every client by every Progent consultant. This archive of anomalies and solutions is structured as a conveniently exploitable internal knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical databases and permit fast access to vendors' in-house support staff with the result that Progent's online service specialists are able to arrive at the best resolutions quickly.

Online support provided by Progent to companies in Scottsdale Arizona include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, subscription-based managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge network resilience. Progent takes care of the daily monitoring and maintenance for you, so your network scales smoothly without holding you back. For a low and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Basic packages include remote monitoring and management (RMM), cybersecurity, monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and recovery, A/V defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your specified IT management personnel and your assigned Progent technical consultant so potential issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools created to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid recovery of critical files, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you log into a protected application and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk provides a smooth supplement to your in-house IT support organization. End user access to the Service Desk, provision of support, problem escalation, ticket generation and tracking, efficiency measurement, and management of the support database are cohesive whether incidents are taken care of by your in-house network support group, by Progent, or both. You have unrestricted flexibility to extend or reduce your share of IT support activity as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software as well as documentation, validation and training. For more information about ProSight Shared Help Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic projects and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or revamping your established one, evaluating or customizing Help Desk Call Center software products to handle the unique needs of your corporation, or adding temporary online staff to work with your internal Help Desk resources to handle unusually busy events like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your clients in Scottsdale Arizona quick contact with a dependable support group with extensive experience offering telephone-based support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a key enabler of company productivity, and Progent's policy is to resolve and not just report IT issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To find out more information about Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Scottsdale Arizona online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to fit your business so that your network support is proactive and automated. By exposing possible trouble spots before they cause downtime, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that incorporate a combination of OS platforms.
How Your Scottsdale Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Scottsdale Arizona, Progent's phone-based computer support engineers can provide professional and affordable IT support the instant your company needs it. Over 20 years of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair network problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Scottsdale company works with a regular independent consultant or employs an in-house IT staff that can handle typical network issues, Progent's Microsoft certified engineers can still offer a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to resolve unexpected system crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Offices in Scottsdale Arizona
Progent's remote network troubleshooting services allow your Scottsdale organization to realize the advantages of timely, expert network support without the expense of managing a full-time IT organization. Your information system will derive added strategic worth by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    With most organizations in Scottsdale Arizona, local network support providers, whether consisting of outside consultants or an in-house IT staff, can handle typical technical problems. On the other hand, IT crises might spring up when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's online service professionals give you a convenient, quick, and budget-friendly solution to supplement your regular resources and to transfer valuable knowledge to improve your ability to handle future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often depend on individual freelance service providers. While independent service people have less overhead than big service organizations and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of fallback personnel may require your company to go without help during an emergency. As your company grows, system unavailability and problems with critical software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often start with an IT architecture created on a modest budget. Without a proper framework, slap-dash fixes can get thrown onto a shaky foundation. When a network grows, stability and scalability problems can hinder the success of the business. Such badly built environments require careful assessment, intelligent strategic planning, and wide technical knowledge to upgrade to a network architecture able to provide the stable foundation to meet current business demands and facilitate future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller offices require advice and technical education to negotiate an increasingly complicated array of product alternatives available for promoting business growth and improving efficiency. These companies do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is built around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align IT expertise with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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