Silicon Valley
San Jose, Santa Clara, Campbell:

Progent: The Microsoft Certified Network Consulting Professionals
For more than two decades, Progent's computer service engineers have been the top providers of low-cost Microsoft support services, Cisco network infrastructure integration and advanced consulting assistance for businesses in the and Silicon Valley. If your organization needs emergency network support from a seasoned professional, a network engineer, or a software developer, Progent is your most reliable choice for IT services including email expertise, network security assessment and design, Helpdesk outsourcing, specialized program design, virtualization help, live online instruction for Microsoft Office applications, and high availability network engineering.

As a Microsoft-certified computer consulting firm, Progent provides companies in the San Jose vicinity world-class IT support services plus remote or onsite technical assistance for networks based on Windows and Cisco technology. Areas of expertise provided by Progent cover Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 maintenance and migration expertise and Windows Server 2008 R2 upgrade help to build a firm basis for your IT system, MS Exchange 2019 planning and configuration, MS Exchange 2016 upgrade support, Microsoft Exchange 2013 integration and Microsoft Exchange 2010 Server support to provide a state-of-the-art messaging environment, SharePoint configuration to facilitate teamwork, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration support, and Microsoft SQL Server 2014 deployment help to control your vital corporate data, Dynamics GP software education for timely management information, and System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for automatically tracking the health of your network. Progent can in addition offer Cisco Certified engineers to show you how to maximize and maintain your connectivity infrastructure.

Other onsite and remote information technology services offered by Progent to clients in the San Jose vicinity include senior project management consulting, Apple iPhone and iPad integration, Google Android phone and tablet integration, Blackberry support and Windows smart phone and tablet integration, wireless site surveys for Wi-Fi deployment, database management and application programming support from certified Microsoft SQL consultants, Oracle professionals, and MySQL consultants, virtual server expertise from certified Windows Hyper-V integrators, VMware vSphere and vCloud deployment, VMware Site Recovery Manager application continuity consulting, VMware NSX network virtualization design and integration, and Citrix integrators, plus business continuity planning and testing.

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create leading-edge network resilience. Progent handles the daily monitoring and management for you, so your network expands smoothly without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Entry-level packages include RMM, security, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-in-class options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering an environment for performing common tedious tasks. These include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your specified IT management staff and your assigned Progent technical consultant so that emerging issues can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and allow non-disruptive backup and rapid restoration of important files, apps, system images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and give your password you are asked to verify your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To learn more about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

• ProSight Co-Managed Support: Outsourced and Shared Call Center Services
  Progent's Co-managed Service Desk offers a seamless extension of your in-house support resources. Client interaction with the Service Desk, delivery of support, problem escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your core network support group, by Progent, or a mix of the two. Your business has unrestricted versatility to extend or shrink your share of technical support activity as required. Progent provides startup deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and training. To learn more about ProSight Co-Managed Call Desk, see ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Find out more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration
Progent offers advanced online support services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.

Onsite Consulting Services Available at the QTS Sacramento Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS Sacramento Data Center as a colocation facility or if you are planning on moving your main or offsite backup equipment to the QTS Sacramento Colocation Center, Progent can provide a variety of budget-friendly services such as data center relocation, system deployment and upgrades, infrastructure improvements, project management services, virtual server expertise, remote network monitoring, automated system administration, software programming, business continuity planning, data security assessment, and the use of the Progent Test Lab. For more details, see Progent's consulting support at the QTS Colocation Center.

Progent's Test Lab is a room at the QTS Colocation Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on site to facilitate piloting, assessments, capacity testing, repair, disaster recovery simulation, education, and additional purposes to help Progent's customers succeed with major projects. To learn more, see Progent's Test and Training Lab at the QTS Colocation Center.

24x7 In Person Support Options
Progent offers optional around-the-clock remote or on-premises network help and information technology outsourcing expertise in these cities in your region:

and you are in need of computer assistance, IT outsourcing, or advanced services from a certified Progent engineer,