Remote Monitoring and Management Packages
for Small-to-Midsize Businesses
We Handle the Computers,
You Handle Your Business
Introduction
Running a small or mid-size business is difficult enough without the extra burden of managing the latest management software and hardware. At Progent, we understand that most businesses just don't have the resources to support a 24x7 network operations center (NOC) or recruit a full-time cybersecurity group. And you don't have to. When Progent steps in as your IT partner, working unseen to keep your systems available and your data safe, you can concentrate on growing your business.
Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your network expands easily without holding you back. For a low and predictable monthly price, Progent's full-service IT group can be your complete technology safety net.
Basic packages include RMM, security, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
Cybersecurity Services Included with ProSight Managed Service Plans
Progent's ProSight managed IT services packages are intended to meet the IT management and security needs of entities that can range from a single individual to a mid-size business. The graduated nature of these offerings makes it easy to scale from bare-bones to high-end solutions. All plans feature service level agreements that assure speedy response for any technical support requested by the client. IT support is billed based on the actual time required with zero minimum. After hours support is available.
ProSight End-User Essentials Plan
The ProSight End-User Essentials package offers a foundation tier of services featuring advanced cybersecurity as well as remote monitoring and management (RMM) for specified devices. The ProSight End-User Essentials Package package includes:
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Ransomware Protection
- Automated Patch Management
- Documentation of the system, configuration and Internet accesss
- ProSight Network Operations Center (NOC) Support
- 4 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed. No minimum.
To view or download a PDF datasheet on ProSight End-User Essentials, click:
Download the ProSight Individual User Essentials datasheet. (PDF - 354 KB)
ProSight Small Business Essentials
The ProSight Small Business Essentials plan focuses on cost control and provides core enterprise tools with a pay-as-you-go safety net. The ProSight Small Business Essentials Package includes:
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Ransomware Protection
- End user - M365 Backup if using Microsoft Office Products
- Firewall Management and monthly patching
- WiFi Management
- Monthly Backup Reporting, Monitoring and Basic File Restoration Testing
- Documentation of the system, configuration and Internet accesss
- ProSight Network Operations Center (NOC) Support
- 4 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed. No minimum.
To view or download a PDF datasheet on ProSight Small Business Essentials, click:
Download the ProSight Small Business Essentials datasheet. (PDF - 330 KB)
ProSight Business Advanced
The ProSight Business Advanced plan delivers expert, fully managed remote support for total budget certainty. The ProSight Business Advanced Package includes:
- SentinelOne Monthly EDR/MDR Review
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Firewall Management and monthly patching
- WiFi Management
- ProSight Server Backup to local Storage. (Storage provided by the Customer)
- ProSight Server Cloud Backup, costs based on actual amount of storage needed
- Monthly Backup Reporting, Monitoring and Basic File Restoration Testing
- Monthly meeting with Progent to review system statuses, any important updates and services provided
- Documentation of the system, configuration and Internet access
- 2 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed with no minimum
- Yearly Security Meeting and discussion of best practices for the entire company
To view or download a PDF datasheet on ProSight Advanced Business Package, click:
Download the ProSight Advanced Business Package datasheet. (PDF - 416 KB)
ProSight Complete
The ProSight Complete package provides a comprehensive IT management solution with unlimited, 24x7 remote support plus virtual CIO services for IT guidance with projects such as disaster recovery planning.
Additional IT Services that Integrate with ProSight Managed IT Service Package
Progent's stack of remote IT services tools continues to expand. Useful tools include:
- External PEN Testing
- Darkweb Monitoring
- Password Management
- DNS Filtering
Progent's integrated Network Operations Center (NOC) provides a robust and proactive approach to server and endpoint management. The combination of real-time monitoring, intelligent alerting, automated ticketing, and prompt follow-up minimizes system downtime and maximizes the business value of your information network.
Frequently Asked Questions
"Do these tools hog the resources of my computer?"
No they don't. We use low-overhead software that works quietly behind the scenes. It is designed to work without disturbing you, so you probably will not even be aware it's active until it is working on a problem.
"Can you observe my private files or find out what I browse online?"
We respect your privacy. Our monitoring tools focus on the performance of your computer (e.g., checking whether your mass storage is nearly full or on the verge of failing your documents or your private browsing history.
"What if I have an issue the software agent is unable to fix?"
If you have a problem, give us a call or send us an email. Because our software is already running on your computer, we can typically connect remotely, diagnose the problem, and resolve the trouble right away without requiring you to wait for a technician to show up at your office.
"Why do I need 'Ransomware Protection' if I already have Anti-Virus?"
Imagine Anti-Virus as a conventional lock on your front door, and Ransomware Protection as a motion sensor within your house. Standard Anti-Virus detects familiar threat vectors, but Ransomware Protection is a specialized layer built to deter sophisticated hackers who try to sneak past conventional locks. Effective security calls for a multi-layered approach to be truly secure.
Contact Progent about ProSight Managed Services
To find out more about how Progent's ProSight suite of RMM services can help you set up affordable, comprehensive solutions for managing your on-premises, cloud-based or hybrid information network, call
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