San Francisco East Bay
Pleasanton, Livermore, Dublin

Progent: The Microsoft Certified Information Technology Service Professionals
For more than 20 years, Progent's network support experts have been the top source of low-cost Microsoft Windows support services, Cisco network infrastructure expertise and advanced consulting assistance for companies in the and Silicon Valley. Whether your organization requires emergency network support from a certified professional, a system engineer, or a software programmer, Progent is the most reliable source for computer services including email migration and support, network protection testing and enhancement, Help Desk outsourcing, custom application design, virtual server help, live online instruction for Microsoft Office applications, and fault tolerant system engineering.

As a Microsoft-certified computer consulting firm, Progent offers businesses of all sizes in Pleasanton enterprise-class information technology support services as well as online or onsite technical assistance for networks based on Windows and Cisco technology. Areas of expertise offered by Progent include Windows Server 2022 planning and migration expertise, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 management and migration expertise and Windows Server 2008 R2 migration help to build a dependable foundation for your IT network, MS Exchange 2019 planning and configuration, MS Exchange 2016 migration, Exchange Server 2013 consulting and Microsoft Exchange Server 2010 management to provide a state-of-the-art email solution, Microsoft SharePoint assistance to facilitate teamwork, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration consulting, and Microsoft SQL Server 2014 deployment help to control your key corporate data, Dynamics GP/Great Plains software customization for accurate financial information, and System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for automatically monitoring the efficiency of your information system. Progent can also offer Cisco Premier Certified engineers to show you how to optimize and maintain your connectivity architecture.

Additional on-premises and online information technology support offered by Progent to businesses in the Pleasanton area include project management consulting, iPhone integration and management, Android smartphone and tablet integration, RIM Blackberry troubleshooting and Windows handhelds management, site design for Wi-Fi installation, DBA and application programming services from certified Microsoft SQL consultants, Oracle professionals, and MySQL application programmers, virtual server expertise from certified Windows Hyper-V integrators, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization design and integration, and Citrix XenServer consultants, plus disaster recovery planning and testing.

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales readily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Basic plans include RMM, cybersecurity, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and restore, anti-virus defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your specified IT staff and your assigned Progent consultant so emerging issues can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid recovery of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used as this added form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

• ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
  Progent's Shared Service Desk offers a smooth extension of your corporate support group. Client interaction with the Help Desk, provision of support, escalation, ticket generation and tracking, performance measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your internal network support resources, by Progent, or by a combination. You have unrestricted versatility to expand or shrink your share of IT support activity as required. Progent provides startup deployment and provisioning of the professional services PSA software as well as documentation, testing and training. For details about ProSight Co-Managed Call Desk, refer to ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your computer environment, Progent's patch management services permit your in-house IT team to focus on more strategic projects and activities that deliver maximum business value from your network. Find out more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Hybrid Cloud Solutions
Progent can provide expert remote consulting to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

On-premises Consulting and Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now using the QTS Data Center as a colocation facility or if your business is considering migrating your primary or disaster recovery equipment to the QTS Sacramento Colocation Center, Progent offers a variety of budget-friendly services including data center relocation, system installation and upgrades, infrastructure optimization, comprehensive project management, virtual server configuration, offsite network monitoring, centralized network management, software programming, disaster recovery solutions, security evaluation, and the use of the Progent Test Lab. To find out more, see Progent's onsite consulting support at the QTS Colocation Center.

The Progent Test and Design Lab is a lab at the QTS Data Center with a collection of advanced computers and network support infrastructure that can be utilized remotely or on premises to accommodate piloting, evaluations, performance modeling, troubleshooting, business continuity planning, education, and other reasons to help Progent's customers successfully carry out large-scale IT initiatives. For more information, visit Progent's Test Lab at the QTS Sacramento Data Center.

Round-the-clock Local Service Options
Progent offers optional 24x7 remote or on-site computer help and information technology outsourcing expertise in these locations in your area:

and you need computer support, IT outsourcing, or advanced services from a Progent engineer,